{
  "id": "bosch-detergent-cover",
  "version": "2.0.0",
  "title": "Clean a detergent cover that will not shut",
  "deviceFamily": "dishwasher",
  "modelApplicability": {
    "modelIds": [
      "bosch-shpm65z55n-01"
    ],
    "region": "US",
    "panel": "Top controls with Start / Reset 3 sec, Delay and AutoAir. Match the full E-Nr, including /01.",
    "manualVersion": "9001411746_D · (0007) 640A MV"
  },
  "exclusions": [
    "SHPM65Z55N/20",
    "SHPM65Z55N/24",
    "SHPM65W55N",
    "Other SHPM / SHXM variants"
  ],
  "intent": "troubleshooting",
  "summary": "Remove sticky residue from the dispenser cover guides without forcing the latch.",
  "prerequisites": [
    {
      "text": "End the cycle and let the interior cool.",
      "sourceId": "bosch-manual",
      "locator": "pp. 8, 27–28, 47"
    },
    {
      "text": "Turn off and safely disconnect power before cleaning.",
      "sourceId": "bosch-manual",
      "locator": "pp. 8, 27–28, 47"
    }
  ],
  "tools": [
    "Soft damp cloth"
  ],
  "materials": [
    "Water"
  ],
  "steps": [
    {
      "id": "step-1",
      "text": "Empty any remaining detergent from the dispenser when it is safe to do so.",
      "sourceId": "bosch-manual",
      "locator": "pp. 8, 27–28, 47"
    },
    {
      "id": "step-2",
      "text": "Inspect the cover guides for sticky detergent residue. Wipe the accessible guides with a soft damp cloth.",
      "sourceId": "bosch-manual",
      "locator": "pp. 8, 27–28, 47"
    },
    {
      "id": "step-3",
      "text": "Gently slide and latch the cover as described in the manual. Do not force or pry it.",
      "sourceId": "bosch-manual",
      "locator": "pp. 8, 27–28, 47"
    },
    {
      "id": "step-4",
      "text": "If it still will not close or a latch is damaged, stop and request service. Use only automatic dishwasher detergent in future washes.",
      "sourceId": "bosch-manual",
      "locator": "pp. 8, 27–28, 47"
    }
  ],
  "checks": [
    {
      "id": "cover-load",
      "goal": "Is the detergent cup clear of a tablet pressing against its cover?",
      "question": "Is the detergent cup clear of a tablet pressing against its cover?",
      "instruction": "A tablet must lie flat in the dispenser, not stand on its side or sit in the separate tab tray.",
      "stepIds": [
        "step-1"
      ],
      "sourceId": "bosch-manual",
      "locator": "p. 28",
      "choices": [
        {
          "observation": "normal",
          "label": "The cup is empty or the tablet lies clear of the cover",
          "next": "cover-guides"
        },
        {
          "observation": "abnormal",
          "label": "A tablet or excess detergent obstructs the cover",
          "next": "cover-clear"
        },
        {
          "observation": "unobserved",
          "label": "I have not checked this, or cannot observe it safely",
          "next": "ready"
        },
        {
          "observation": "normal",
          "label": "The cover already slides and clicks closed normally",
          "next": "identified"
        }
      ]
    },
    {
      "id": "cover-clear",
      "goal": "Does clearing the contents let the cover slide and click?",
      "question": "Does clearing the contents let the cover slide and click?",
      "instruction": "With the appliance cool and safely isolated, remove the obstruction without prying the latch.",
      "stepIds": [
        "step-1",
        "step-3"
      ],
      "sourceId": "bosch-manual",
      "locator": "pp. 28, 47",
      "choices": [
        {
          "observation": "normal",
          "label": "The cover closes normally",
          "next": "done"
        },
        {
          "observation": "abnormal",
          "label": "It still resists closing",
          "next": "cover-guides"
        },
        {
          "observation": "unobserved",
          "label": "I have not checked this, or cannot observe it safely",
          "next": "ready"
        }
      ]
    },
    {
      "id": "cover-guides",
      "goal": "Are the cover guides free of sticky detergent?",
      "question": "Are the cover guides free of sticky detergent?",
      "instruction": "Look at accessible tracks; do not dismantle the dispenser.",
      "stepIds": [
        "step-2"
      ],
      "sourceId": "bosch-manual",
      "locator": "p. 47",
      "choices": [
        {
          "observation": "normal",
          "label": "No residue is visible but the cover still will not close",
          "next": "service"
        },
        {
          "observation": "abnormal",
          "label": "Sticky residue is visible on the guides",
          "next": "cover-clean"
        },
        {
          "observation": "unobserved",
          "label": "I have not checked this, or cannot observe it safely",
          "next": "ready"
        }
      ]
    },
    {
      "id": "cover-clean",
      "goal": "Did wiping the guides restore normal latching?",
      "question": "Did wiping the guides restore normal latching?",
      "instruction": "Gently wipe with a damp cloth and slide the cover as shown in the manual.",
      "stepIds": [
        "step-2",
        "step-3",
        "step-4"
      ],
      "sourceId": "bosch-manual",
      "locator": "pp. 28, 47",
      "choices": [
        {
          "observation": "normal",
          "label": "The cleaned cover slides and clicks without force",
          "next": "done"
        },
        {
          "observation": "abnormal",
          "label": "The latch is damaged or the cover still will not close",
          "next": "service"
        },
        {
          "observation": "unobserved",
          "label": "I have not checked this, or cannot observe it safely",
          "next": "ready"
        }
      ]
    }
  ],
  "branches": {
    "entry": "cover-load",
    "outcomes": {
      "done": {
        "type": "issue-located",
        "title": "Observed result recorded",
        "text": "You recorded normal detergent-cover movement and latching after removing the observed obstruction. This is your observation, not independent confirmation of the appliance condition.",
        "sourceId": "bosch-manual",
        "locator": "pp. 8, 27–28, 47"
      },
      "identified": {
        "type": "issue-located",
        "title": "Observation and next step recorded",
        "text": "The observed condition does not call for further steps in this task. Keep the record and choose a related task if a different symptom remains. No failed internal part has been diagnosed.",
        "sourceId": "bosch-manual",
        "locator": "pp. 8, 27–28, 47"
      },
      "service": {
        "type": "service-needed",
        "title": "Pause and request qualified help",
        "text": "The observed condition needs qualified help. Keep the appliance out of use when a safety concern remains. Share the exact model, displayed message and your before/after observations; do not open panels, bypass a lock or access the pump.",
        "sourceId": "bosch-manual",
        "locator": "pp. 6–8, 43–48"
      },
      "ready": {
        "type": "prepared",
        "title": "Observation still needed",
        "text": "This check is not complete. A condition you have not observed is still unknown. Save the record and return when the preparation and observation can be completed safely; ask support if safe access is uncertain.",
        "sourceId": "bosch-manual",
        "locator": "pp. 8, 27–28, 47"
      }
    }
  },
  "outcomeChecks": [
    {
      "text": "You recorded normal detergent-cover movement and latching after removing the observed obstruction.",
      "sourceId": "bosch-manual",
      "locator": "pp. 8, 27–28, 47"
    }
  ],
  "stopConditions": [
    "Stop using the dishwasher for smoke, a burning smell, damaged wiring, an active leak or water near electrical equipment. Isolate power and water only from a safe, dry, accessible location; otherwise keep clear and request qualified help.",
    "Do not remove the pump cover, reach into the pump, open electrical panels, bypass the door interlock or move the installed dishwasher. Refer plumbing connections, installation and repairs to qualified service.",
    "Stop if a part is cracked, jammed, sharp, insecure or different from the matching manual. Do not force a fitting or touch hot water. Never mix cleaning products."
  ],
  "sources": [
    {
      "id": "bosch-manual",
      "title": "Bosch SHPM65Z*** Operating instructions",
      "url": "https://media3.bsh-group.com/Documents/9001411746_D.pdf",
      "version": "9001411746_D · (0007) 640A MV",
      "checkedAt": "2026-10-13",
      "purpose": "User maintenance, controls, observable troubleshooting and safety",
      "reuse": "Copyright BSH. Linked reference; original summaries only. No manual illustrations reproduced.",
      "locator": "pp. 8, 27–28, 47",
      "topicPage": 47,
      "pdfPage": 47,
      "pageNumbering": "Printed English page equals the one-based PDF page in 9001411746_D."
    },
    {
      "id": "bosch-support",
      "title": "Bosch SHPM65Z55N/01 appliance information",
      "url": "https://www.bosch-home.com/us/en/productservice/SHPM65Z55N-01",
      "version": "Live E-Nr /01 support page",
      "checkedAt": "2026-10-13",
      "purpose": "Exact E-Nr identity and direct association with 9001411746_D",
      "reuse": "Link only",
      "locator": "Exact SHPM65Z55N/01 identity; associated operating instructions 9001411746_D"
    }
  ],
  "assets": [
    {
      "id": "bosch-dispensers",
      "url": "/diagrams/bosch-dispensers.svg",
      "kind": "original schematic",
      "alt": "Conceptual distinction between the detergent cup with a flat tablet and the separate liquid rinse-aid reservoir; neither drawing gives exact component geometry.",
      "license": "Original Homekeep schematic; conceptual identification and observation only, not an exact part drawing or official Bosch artwork"
    }
  ],
  "relatedIds": [
    "bosch-detergent-dose",
    "bosch-poor-cleaning"
  ],
  "family": "door-controls",
  "recordFields": [
    {
      "key": "coverBefore",
      "label": "Cover obstruction before cleaning",
      "phase": "before",
      "type": "text",
      "placeholder": "Tablet position, excess detergent or sticky guide residue"
    },
    {
      "key": "coverAfter",
      "label": "Cover movement after correction",
      "phase": "after",
      "type": "text",
      "placeholder": "Slides and clicks, or specific remaining obstruction"
    }
  ],
  "maintenance": {
    "intervalDays": null,
    "basis": "user-selected",
    "label": "Choose a reminder to review this observation when the symptom recurs or care is needed; no fixed day interval is assigned.",
    "sourceId": "bosch-manual",
    "locator": "pp. 8, 27–28, 47"
  },
  "diagramId": "bosch-dispensers"
}