{
  "id": "bosch-detergent-dose",
  "version": "2.0.0",
  "title": "Load the right detergent into the dry dispenser",
  "deviceFamily": "dishwasher",
  "modelApplicability": {
    "modelIds": [
      "bosch-shpm65z55n-01"
    ],
    "region": "US",
    "panel": "Top controls with Start / Reset 3 sec, Delay and AutoAir. Match the full E-Nr, including /01.",
    "manualVersion": "9001411746_D · (0007) 640A MV"
  },
  "exclusions": [
    "SHPM65Z55N/20",
    "SHPM65Z55N/24",
    "SHPM65W55N",
    "Other SHPM / SHXM variants"
  ],
  "intent": "maintenance",
  "summary": "Distinguish tabs from measured detergent, use the correct compartment and record the dose against soil and known water conditions.",
  "prerequisites": [
    {
      "text": "Use only detergent made for automatic dishwashers; keep products away from children.",
      "sourceId": "bosch-manual",
      "locator": "pp. 7, 27–28, 45, 47"
    },
    {
      "text": "Load detergent before the wash with a cool, dry dispenser.",
      "sourceId": "bosch-manual",
      "locator": "pp. 7, 27–28, 45, 47"
    },
    {
      "text": "Use item-care labels when choosing a cycle; too much detergent with soft water can etch glass.",
      "sourceId": "bosch-manual",
      "locator": "pp. 7, 27–28, 45, 47"
    }
  ],
  "tools": [
    "Dispenser measuring marks for powder or liquid"
  ],
  "materials": [
    "Fresh automatic dishwasher detergent"
  ],
  "steps": [
    {
      "id": "step-1",
      "text": "Record detergent form, cycle, soil level and known water hardness. If hardness is unknown, record unknown; do not invent a hardness reading.",
      "sourceId": "bosch-manual",
      "locator": "pp. 7, 27–28, 45, 47"
    },
    {
      "id": "step-2",
      "text": "Check the product is intended for automatic dishwashers. Open the dispenser normally and ensure the cup is dry and free of old residue.",
      "sourceId": "bosch-manual",
      "locator": "pp. 7, 27–28, 45, 47"
    },
    {
      "id": "step-3",
      "text": "For a tab, follow the product dose and lay it flat inside the detergent dispenser so it clears the cover. Do not put a tablet in the separate tab tray or the rinse-aid reservoir.",
      "sourceId": "bosch-manual",
      "locator": "pp. 7, 27–28, 45, 47"
    },
    {
      "id": "step-4",
      "text": "For measured powder or liquid, use the product directions and the page 27 cycle/soil/water table. The cup marks are 15 mL and 25 mL, with 45 mL at full capacity. If water hardness is unknown, the manual starts at 15 mL and increases only as needed; Rinse uses no detergent. These cup amounts are not tablet doses.",
      "sourceId": "bosch-manual",
      "locator": "pp. 7, 27–28, 45, 47"
    },
    {
      "id": "step-5",
      "text": "Slide the lid closed until it clicks without force. Correct an obstruction before starting; do not overfill.",
      "sourceId": "bosch-manual",
      "locator": "pp. 7, 27–28, 45, 47"
    },
    {
      "id": "step-6",
      "text": "After a complete appropriate wash, record the actual dose and cleaning result. Use the food-residue or streak/deposit task if the result is poor; do not keep increasing detergent blindly.",
      "sourceId": "bosch-manual",
      "locator": "pp. 7, 27–28, 45, 47"
    }
  ],
  "checks": [
    {
      "id": "dose-product",
      "goal": "Is this an automatic dishwasher detergent?",
      "question": "Is this an automatic dishwasher detergent?",
      "instruction": "Hand dishwashing products can cause excess foam and are excluded.",
      "stepIds": [
        "step-1",
        "step-2"
      ],
      "sourceId": "bosch-manual",
      "locator": "pp. 7, 27",
      "choices": [
        {
          "observation": "normal",
          "label": "The product is intended for automatic dishwashers",
          "next": "dose-cycle"
        },
        {
          "observation": "abnormal",
          "label": "The product is hand dish soap or is not confirmed suitable",
          "next": "ready"
        },
        {
          "observation": "unobserved",
          "label": "I have not checked this, or cannot observe it safely",
          "next": "ready"
        }
      ]
    },
    {
      "id": "dose-cycle",
      "goal": "Is the selected cycle a wash rather than Rinse?",
      "question": "Is the selected cycle a wash rather than Rinse?",
      "instruction": "The Rinse cycle uses no detergent.",
      "stepIds": [
        "step-1",
        "step-4"
      ],
      "sourceId": "bosch-manual",
      "locator": "p. 27",
      "choices": [
        {
          "observation": "normal",
          "label": "A suitable wash cycle is selected",
          "next": "dose-form"
        },
        {
          "observation": "abnormal",
          "label": "Rinse is selected",
          "next": "identified"
        },
        {
          "observation": "unobserved",
          "label": "I have not checked this, or cannot observe it safely",
          "next": "ready"
        }
      ]
    },
    {
      "id": "dose-form",
      "goal": "Is the detergent a tablet?",
      "question": "Is the detergent a tablet?",
      "instruction": "Keep tablet placement separate from the milliliter marks used for measured detergent.",
      "stepIds": [
        "step-3",
        "step-4"
      ],
      "sourceId": "bosch-manual",
      "locator": "pp. 27–28",
      "choices": [
        {
          "observation": "normal",
          "label": "Yes, a tablet will lie flat in the dispenser",
          "next": "dose-lid"
        },
        {
          "observation": "abnormal",
          "label": "A tablet is standing on its side or touching the cover",
          "next": "ready"
        },
        {
          "observation": "unobserved",
          "label": "I have not checked this, or cannot observe it safely",
          "next": "ready"
        },
        {
          "observation": "normal",
          "label": "I am using measured powder or liquid",
          "next": "dose-measure"
        }
      ]
    },
    {
      "id": "dose-measure",
      "goal": "Does the measured dose follow the product label and manual for the known conditions?",
      "question": "Does the measured dose follow the product label and manual for the known conditions?",
      "instruction": "Record unknown hardness honestly. Do not treat the maximum cup capacity as the default amount.",
      "stepIds": [
        "step-4"
      ],
      "sourceId": "bosch-manual",
      "locator": "p. 27",
      "choices": [
        {
          "observation": "normal",
          "label": "The chosen dose and conditions are recorded",
          "next": "dose-lid"
        },
        {
          "observation": "abnormal",
          "label": "The amount cannot yet be selected from those instructions",
          "next": "ready"
        },
        {
          "observation": "unobserved",
          "label": "I have not checked this, or cannot observe it safely",
          "next": "ready"
        }
      ]
    },
    {
      "id": "dose-lid",
      "goal": "Is the dispenser dry, correctly filled and latched without force?",
      "question": "Is the dispenser dry, correctly filled and latched without force?",
      "instruction": "Check that no tablet touches the cover and no old residue blocks its guides.",
      "stepIds": [
        "step-2",
        "step-3",
        "step-5"
      ],
      "sourceId": "bosch-manual",
      "locator": "pp. 28, 47",
      "choices": [
        {
          "observation": "normal",
          "label": "The dispenser is loaded correctly and clicks closed",
          "next": "dose-result"
        },
        {
          "observation": "abnormal",
          "label": "The cover is obstructed or will not latch",
          "next": "identified"
        },
        {
          "observation": "unobserved",
          "label": "I have not checked this, or cannot observe it safely",
          "next": "ready"
        },
        {
          "observation": "abnormal",
          "label": "The dispenser or latch is visibly damaged",
          "next": "service"
        }
      ]
    },
    {
      "id": "dose-result",
      "goal": "How did the completed wash clean with the recorded dose?",
      "question": "How did the completed wash clean with the recorded dose?",
      "instruction": "Compare like items and do not use extra detergent as a universal remedy.",
      "stepIds": [
        "step-6"
      ],
      "sourceId": "bosch-manual",
      "locator": "pp. 27, 45, 47",
      "choices": [
        {
          "observation": "normal",
          "label": "The dishes cleaned normally without a new residue problem",
          "next": "done"
        },
        {
          "observation": "abnormal",
          "label": "Food, streaks or deposits remain",
          "next": "identified"
        },
        {
          "observation": "unobserved",
          "label": "I have not checked this, or cannot observe it safely",
          "next": "ready"
        }
      ]
    }
  ],
  "branches": {
    "entry": "dose-product",
    "outcomes": {
      "done": {
        "type": "user-maintenance",
        "title": "Observed result recorded",
        "text": "You recorded correct dispenser loading, the actual dose and a satisfactory completed wash. This is your observation, not independent confirmation of the appliance condition.",
        "sourceId": "bosch-manual",
        "locator": "pp. 7, 27–28, 45, 47"
      },
      "identified": {
        "type": "issue-located",
        "title": "Observation and next step recorded",
        "text": "Use no detergent for Rinse. For an obstructed lid or a poor completed-wash result, use the matching dispenser, cleaning or deposit task with the dose you recorded.",
        "sourceId": "bosch-manual",
        "locator": "pp. 7, 27–28, 45, 47"
      },
      "service": {
        "type": "service-needed",
        "title": "Pause and request qualified help",
        "text": "The observed condition needs qualified help. Keep the appliance out of use when a safety concern remains. Share the exact model, displayed message and your before/after observations; do not open panels, bypass a lock or access the pump.",
        "sourceId": "bosch-manual",
        "locator": "pp. 6–8, 43–48"
      },
      "ready": {
        "type": "prepared",
        "title": "Observation still needed",
        "text": "This check is not complete. A condition you have not observed is still unknown. Save the record and return when the preparation and observation can be completed safely; ask support if safe access is uncertain.",
        "sourceId": "bosch-manual",
        "locator": "pp. 7, 27–28, 45, 47"
      }
    }
  },
  "outcomeChecks": [
    {
      "text": "You recorded correct dispenser loading, the actual dose and a satisfactory completed wash.",
      "sourceId": "bosch-manual",
      "locator": "pp. 7, 27–28, 45, 47"
    }
  ],
  "stopConditions": [
    "Stop using the dishwasher for smoke, a burning smell, damaged wiring, an active leak or water near electrical equipment. Isolate power and water only from a safe, dry, accessible location; otherwise keep clear and request qualified help.",
    "Do not remove the pump cover, reach into the pump, open electrical panels, bypass the door interlock or move the installed dishwasher. Refer plumbing connections, installation and repairs to qualified service.",
    "Stop if a part is cracked, jammed, sharp, insecure or different from the matching manual. Do not force a fitting or touch hot water. Never mix cleaning products."
  ],
  "sources": [
    {
      "id": "bosch-manual",
      "title": "Bosch SHPM65Z*** Operating instructions",
      "url": "https://media3.bsh-group.com/Documents/9001411746_D.pdf",
      "version": "9001411746_D · (0007) 640A MV",
      "checkedAt": "2026-10-13",
      "purpose": "User maintenance, controls, observable troubleshooting and safety",
      "reuse": "Copyright BSH. Linked reference; original summaries only. No manual illustrations reproduced.",
      "locator": "pp. 7, 27–28, 45, 47",
      "topicPage": 27,
      "pdfPage": 27,
      "pageNumbering": "Printed English page equals the one-based PDF page in 9001411746_D."
    },
    {
      "id": "bosch-support",
      "title": "Bosch SHPM65Z55N/01 appliance information",
      "url": "https://www.bosch-home.com/us/en/productservice/SHPM65Z55N-01",
      "version": "Live E-Nr /01 support page",
      "checkedAt": "2026-10-13",
      "purpose": "Exact E-Nr identity and direct association with 9001411746_D",
      "reuse": "Link only",
      "locator": "Exact SHPM65Z55N/01 identity; associated operating instructions 9001411746_D"
    }
  ],
  "assets": [
    {
      "id": "bosch-dispensers",
      "url": "/diagrams/bosch-dispensers.svg",
      "kind": "original schematic",
      "alt": "Conceptual distinction between the detergent cup with a flat tablet and the separate liquid rinse-aid reservoir; neither drawing gives exact component geometry.",
      "license": "Original Homekeep schematic; conceptual identification and observation only, not an exact part drawing or official Bosch artwork"
    }
  ],
  "relatedIds": [
    "bosch-detergent-cover",
    "bosch-poor-cleaning",
    "bosch-limescale"
  ],
  "family": "wash-dry",
  "recordFields": [
    {
      "key": "doseBefore",
      "label": "Detergent and wash conditions",
      "phase": "before",
      "type": "text",
      "placeholder": "Product/form; cycle; soil; known hardness or unknown"
    },
    {
      "key": "doseAfter",
      "label": "Actual dose and wash result",
      "phase": "after",
      "type": "text",
      "placeholder": "Tab or measured mL; lid; food or residue result"
    }
  ],
  "maintenance": {
    "intervalDays": null,
    "basis": "user-selected",
    "label": "Choose a reminder to review this observation when the symptom recurs or care is needed; no fixed day interval is assigned.",
    "sourceId": "bosch-manual",
    "locator": "pp. 7, 27–28, 45, 47"
  },
  "diagramId": "bosch-dispensers"
}