{
  "id": "bosch-exterior-clean",
  "version": "2.0.0",
  "title": "Clean the stainless dishwasher front",
  "deviceFamily": "dishwasher",
  "modelApplicability": {
    "modelIds": [
      "bosch-shpm65z55n-01"
    ],
    "region": "US",
    "panel": "Top controls with Start / Reset 3 sec, Delay and AutoAir. Match the full E-Nr, including /01.",
    "manualVersion": "9001411746_D · (0007) 640A MV"
  },
  "exclusions": [
    "SHPM65Z55N/20",
    "SHPM65Z55N/24",
    "SHPM65W55N",
    "Other SHPM / SHXM variants"
  ],
  "intent": "maintenance",
  "summary": "Protect the finish and printing with a soft cloth and mild cleaner.",
  "prerequisites": [
    {
      "text": "Turn off and safely disconnect power before cleaning.",
      "sourceId": "bosch-manual",
      "locator": "pp. 8, 38, 46"
    },
    {
      "text": "Confirm the stainless SHPM65Z55N/01 finish; black stainless and anti-fingerprint finishes need different polish care.",
      "sourceId": "bosch-manual",
      "locator": "pp. 8, 38, 46"
    }
  ],
  "tools": [
    "Soft damp cloth",
    "Soft dry cloth"
  ],
  "materials": [
    "Water with a small amount of mild liquid soap"
  ],
  "steps": [
    {
      "id": "step-1",
      "text": "Confirm the exact stainless SHPM65Z55N/01 finish and inspect the front and control printing for existing marks. Photograph or describe the starting condition locally if useful.",
      "sourceId": "bosch-manual",
      "locator": "pp. 8, 38, 46"
    },
    {
      "id": "step-2",
      "text": "After safe power isolation, prepare a soft damp cloth with water and a little mild liquid soap. Avoid bleach wipes, abrasives and steam.",
      "sourceId": "bosch-manual",
      "locator": "pp. 8, 38, 46"
    },
    {
      "id": "step-3",
      "text": "Wipe the front gently without spraying or pouring liquid onto the appliance or controls.",
      "sourceId": "bosch-manual",
      "locator": "pp. 8, 38, 46"
    },
    {
      "id": "step-4",
      "text": "Remove soap residue with the cloth and dry with a soft towel. This task does not require polish; black stainless and anti-fingerprint finishes must not receive stainless steel polish.",
      "sourceId": "bosch-manual",
      "locator": "pp. 8, 38, 46"
    },
    {
      "id": "step-5",
      "text": "Check whether soil was removed or whether the remaining mark is a scratch, discoloration or damaged printing. Do not scrub harder to remove damage.",
      "sourceId": "bosch-manual",
      "locator": "pp. 8, 38, 46"
    }
  ],
  "checks": [
    {
      "id": "front-finish",
      "goal": "Have you confirmed the matching stainless finish?",
      "question": "Have you confirmed the matching stainless finish?",
      "instruction": "A similar model or a coated replacement panel may need different finish care.",
      "stepIds": [
        "step-1"
      ],
      "sourceId": "bosch-manual",
      "locator": "p. 38",
      "choices": [
        {
          "observation": "normal",
          "label": "The /01 stainless finish is confirmed",
          "next": "front-mark"
        },
        {
          "observation": "abnormal",
          "label": "The surface is a different finish or model",
          "next": "identified"
        },
        {
          "observation": "unobserved",
          "label": "I have not checked this, or cannot observe it safely",
          "next": "ready"
        }
      ]
    },
    {
      "id": "front-mark",
      "goal": "Is the mark ordinary surface soil without damaged controls?",
      "question": "Is the mark ordinary surface soil without damaged controls?",
      "instruction": "Inspect before wiping; visible electrical damage belongs with service.",
      "stepIds": [
        "step-1"
      ],
      "sourceId": "bosch-manual",
      "locator": "pp. 8, 38",
      "choices": [
        {
          "observation": "normal",
          "label": "It looks like ordinary dirt or fingerprints",
          "next": "front-cleaner"
        },
        {
          "observation": "abnormal",
          "label": "A control is damaged or there is liquid in an electrical opening",
          "next": "service"
        },
        {
          "observation": "unobserved",
          "label": "I have not checked this, or cannot observe it safely",
          "next": "ready"
        }
      ]
    },
    {
      "id": "front-cleaner",
      "goal": "Are the cloth and cleaner non-abrasive and bleach-free?",
      "question": "Are the cloth and cleaner non-abrasive and bleach-free?",
      "instruction": "Use the mild mixture described in the steps; do not spray the panel.",
      "stepIds": [
        "step-2"
      ],
      "sourceId": "bosch-manual",
      "locator": "pp. 38, 46",
      "choices": [
        {
          "observation": "normal",
          "label": "The cleaning materials match the instructions",
          "next": "front-finish-check"
        },
        {
          "observation": "abnormal",
          "label": "The available product is bleach-based or abrasive",
          "next": "ready"
        },
        {
          "observation": "unobserved",
          "label": "I have not checked this, or cannot observe it safely",
          "next": "ready"
        }
      ]
    },
    {
      "id": "front-finish-check",
      "goal": "What remains after gentle wiping and drying?",
      "question": "What remains after gentle wiping and drying?",
      "instruction": "Preserve printed markings; repeated scrubbing can worsen a damaged finish.",
      "stepIds": [
        "step-3",
        "step-4",
        "step-5"
      ],
      "sourceId": "bosch-manual",
      "locator": "pp. 38, 46",
      "choices": [
        {
          "observation": "normal",
          "label": "The front is clean, dry and printing is intact",
          "next": "done"
        },
        {
          "observation": "abnormal",
          "label": "A scratch, discoloration or damaged printing remains",
          "next": "identified"
        },
        {
          "observation": "unobserved",
          "label": "I have not checked this, or cannot observe it safely",
          "next": "ready"
        }
      ]
    }
  ],
  "branches": {
    "entry": "front-finish",
    "outcomes": {
      "done": {
        "type": "user-maintenance",
        "title": "Observed result recorded",
        "text": "You recorded a clean, dry front with its control printing intact. This is your observation, not independent confirmation of the appliance condition.",
        "sourceId": "bosch-manual",
        "locator": "pp. 8, 38, 46"
      },
      "identified": {
        "type": "issue-located",
        "title": "Observation and next step recorded",
        "text": "The observed finish or remaining damage needs finish-specific advice; gentle cleaning does not repair scratches or discoloration.",
        "sourceId": "bosch-manual",
        "locator": "pp. 8, 38, 46"
      },
      "service": {
        "type": "service-needed",
        "title": "Pause and request qualified help",
        "text": "The observed condition needs qualified help. Keep the appliance out of use when a safety concern remains. Share the exact model, displayed message and your before/after observations; do not open panels, bypass a lock or access the pump.",
        "sourceId": "bosch-manual",
        "locator": "pp. 6–8, 43–48"
      },
      "ready": {
        "type": "prepared",
        "title": "Observation still needed",
        "text": "This check is not complete. A condition you have not observed is still unknown. Save the record and return when the preparation and observation can be completed safely; ask support if safe access is uncertain.",
        "sourceId": "bosch-manual",
        "locator": "pp. 8, 38, 46"
      }
    }
  },
  "outcomeChecks": [
    {
      "text": "You recorded a clean, dry front with its control printing intact.",
      "sourceId": "bosch-manual",
      "locator": "pp. 8, 38, 46"
    }
  ],
  "stopConditions": [
    "Stop using the dishwasher for smoke, a burning smell, damaged wiring, an active leak or water near electrical equipment. Isolate power and water only from a safe, dry, accessible location; otherwise keep clear and request qualified help.",
    "Do not remove the pump cover, reach into the pump, open electrical panels, bypass the door interlock or move the installed dishwasher. Refer plumbing connections, installation and repairs to qualified service.",
    "Stop if a part is cracked, jammed, sharp, insecure or different from the matching manual. Do not force a fitting or touch hot water. Never mix cleaning products."
  ],
  "sources": [
    {
      "id": "bosch-manual",
      "title": "Bosch SHPM65Z*** Operating instructions",
      "url": "https://media3.bsh-group.com/Documents/9001411746_D.pdf",
      "version": "9001411746_D · (0007) 640A MV",
      "checkedAt": "2026-10-13",
      "purpose": "User maintenance, controls, observable troubleshooting and safety",
      "reuse": "Copyright BSH. Linked reference; original summaries only. No manual illustrations reproduced.",
      "locator": "pp. 8, 38, 46",
      "topicPage": 38,
      "pdfPage": 38,
      "pageNumbering": "Printed English page equals the one-based PDF page in 9001411746_D."
    },
    {
      "id": "bosch-support",
      "title": "Bosch SHPM65Z55N/01 appliance information",
      "url": "https://www.bosch-home.com/us/en/productservice/SHPM65Z55N-01",
      "version": "Live E-Nr /01 support page",
      "checkedAt": "2026-10-13",
      "purpose": "Exact E-Nr identity and direct association with 9001411746_D",
      "reuse": "Link only",
      "locator": "Exact SHPM65Z55N/01 identity; associated operating instructions 9001411746_D"
    }
  ],
  "assets": [
    {
      "id": "bosch-front-care",
      "url": "/diagrams/bosch-front-care.svg",
      "kind": "original schematic",
      "alt": "Conceptual exterior-care comparison: soft damp cloth then dry towel; inspect remaining scratches without abrasive scrubbing.",
      "license": "Original Homekeep schematic; conceptual identification and observation only, not an exact part drawing or official Bosch artwork"
    }
  ],
  "relatedIds": [
    "bosch-door-seal"
  ],
  "family": "care",
  "recordFields": [
    {
      "key": "frontBefore",
      "label": "Finish and marks before cleaning",
      "phase": "before",
      "type": "text",
      "placeholder": "Confirmed finish; soil, scratch or discolored area"
    },
    {
      "key": "frontAfter",
      "label": "Surface after drying",
      "phase": "after",
      "type": "text",
      "placeholder": "Removed soil or remaining mark"
    }
  ],
  "maintenance": {
    "intervalDays": null,
    "basis": "user-selected",
    "label": "Choose a reminder to review this observation when the symptom recurs or care is needed; no fixed day interval is assigned.",
    "sourceId": "bosch-manual",
    "locator": "pp. 8, 38, 46"
  },
  "diagramId": "bosch-front-care"
}