{
  "id": "bosch-inlet-check",
  "version": "2.0.0",
  "title": "Check a dishwasher that is not filling",
  "deviceFamily": "dishwasher",
  "modelApplicability": {
    "modelIds": [
      "bosch-shpm65z55n-01"
    ],
    "region": "US",
    "panel": "Top controls with Start / Reset 3 sec, Delay and AutoAir. Match the full E-Nr, including /01.",
    "manualVersion": "9001411746_D · (0007) 640A MV"
  },
  "exclusions": [
    "SHPM65Z55N/20",
    "SHPM65Z55N/24",
    "SHPM65W55N",
    "Other SHPM / SHXM variants"
  ],
  "intent": "troubleshooting",
  "summary": "Separate a delayed or unfinished cycle from an accessible shutoff or hose clue without disconnecting plumbing.",
  "prerequisites": [
    {
      "text": "Use dry hands and a dry, clear work area; stop for any active leak.",
      "sourceId": "bosch-manual",
      "locator": "pp. 8, 33–36, 43–44, 46"
    },
    {
      "text": "Inspect only the already accessible water valve and visible hose. Do not move the installed dishwasher or loosen fittings.",
      "sourceId": "bosch-manual",
      "locator": "pp. 8, 33–36, 43–44, 46"
    },
    {
      "text": "An inaccessible or unidentified water supply stays unconfirmed; ask the installer.",
      "sourceId": "bosch-manual",
      "locator": "pp. 8, 33–36, 43–44, 46"
    }
  ],
  "tools": [
    "No tools needed"
  ],
  "materials": [
    "No materials needed"
  ],
  "steps": [
    {
      "id": "step-1",
      "text": "Record the display and whether the cycle actually started. If Delay is active or a saved cycle blocks selection, use the start/reset task before assessing water intake.",
      "sourceId": "bosch-manual",
      "locator": "pp. 8, 33–36, 43–44, 46"
    },
    {
      "id": "step-2",
      "text": "Identify the nearest accessible dishwasher supply valve. If it is known, dry and undamaged, turn it fully on without force. Stop for a stiff, leaking or unidentified valve.",
      "sourceId": "bosch-manual",
      "locator": "pp. 8, 33–36, 43–44, 46"
    },
    {
      "id": "step-3",
      "text": "Look along the exposed supply hose for a kink, pinch or visible damage. Leave concealed hose sections unknown; do not pull the machine out or disconnect the hose.",
      "sourceId": "bosch-manual",
      "locator": "pp. 8, 33–36, 43–44, 46"
    },
    {
      "id": "step-4",
      "text": "After a safely opened supply and with the dishwasher fully assembled, select a normal wash, press Start and close the door within 4 seconds. Observe from outside.",
      "sourceId": "bosch-manual",
      "locator": "pp. 8, 33–36, 43–44, 46"
    },
    {
      "id": "step-5",
      "text": "Record whether normal filling and washing begin. A recurring check-water-supply message or no filling with normal visible conditions needs qualified assessment, not a guessed inlet-valve replacement.",
      "sourceId": "bosch-manual",
      "locator": "pp. 8, 33–36, 43–44, 46"
    }
  ],
  "checks": [
    {
      "id": "inlet-cycle",
      "goal": "Has an immediate wash actually been started?",
      "question": "Has an immediate wash actually been started?",
      "instruction": "Delay or an unfinished cycle can look like a filling failure.",
      "stepIds": [
        "step-1"
      ],
      "sourceId": "bosch-manual",
      "locator": "pp. 33–36, 46",
      "choices": [
        {
          "observation": "normal",
          "label": "The wash was started without an unwanted delay",
          "next": "inlet-valve"
        },
        {
          "observation": "abnormal",
          "label": "Delay or a saved cycle is still preventing the wash",
          "next": "identified"
        },
        {
          "observation": "unobserved",
          "label": "I have not checked this, or cannot observe it safely",
          "next": "ready"
        }
      ]
    },
    {
      "id": "inlet-valve",
      "goal": "Is the known accessible dishwasher water supply fully on?",
      "question": "Is the known accessible dishwasher water supply fully on?",
      "instruction": "Do not force or guess a valve.",
      "stepIds": [
        "step-2"
      ],
      "sourceId": "bosch-manual",
      "locator": "pp. 33, 44, 46",
      "choices": [
        {
          "observation": "normal",
          "label": "The supply is confirmed on",
          "next": "inlet-hose"
        },
        {
          "observation": "abnormal",
          "label": "The known supply is off",
          "next": "inlet-open"
        },
        {
          "observation": "unobserved",
          "label": "I have not checked this, or cannot observe it safely",
          "next": "ready"
        }
      ]
    },
    {
      "id": "inlet-open",
      "goal": "Could the known supply valve be opened without force or leakage?",
      "question": "Could the known supply valve be opened without force or leakage?",
      "instruction": "Stop and keep clear if water escapes.",
      "stepIds": [
        "step-2"
      ],
      "sourceId": "bosch-manual",
      "locator": "pp. 8, 46",
      "choices": [
        {
          "observation": "normal",
          "label": "The valve opened normally",
          "next": "inlet-hose"
        },
        {
          "observation": "abnormal",
          "label": "The valve is stuck, damaged or leaking",
          "next": "service"
        },
        {
          "observation": "unobserved",
          "label": "I have not checked this, or cannot observe it safely",
          "next": "ready"
        }
      ]
    },
    {
      "id": "inlet-hose",
      "goal": "Does the visible supply hose look unpinched and undamaged?",
      "question": "Does the visible supply hose look unpinched and undamaged?",
      "instruction": "Inspect only the exposed section; no plumbing disconnection is part of this check.",
      "stepIds": [
        "step-3"
      ],
      "sourceId": "bosch-manual",
      "locator": "pp. 43, 46",
      "choices": [
        {
          "observation": "normal",
          "label": "The visible section has no obvious restriction",
          "next": "inlet-trial"
        },
        {
          "observation": "abnormal",
          "label": "A kink, pinch or damaged hose is visible",
          "next": "service"
        },
        {
          "observation": "unobserved",
          "label": "I have not checked this, or cannot observe it safely",
          "next": "ready"
        }
      ]
    },
    {
      "id": "inlet-trial",
      "goal": "Did filling and washing begin after the normal start?",
      "question": "Did filling and washing begin after the normal start?",
      "instruction": "Observe from outside; do not open a running cycle just to confirm water.",
      "stepIds": [
        "step-4",
        "step-5"
      ],
      "sourceId": "bosch-manual",
      "locator": "pp. 33, 46",
      "choices": [
        {
          "observation": "normal",
          "label": "Normal filling and washing began",
          "next": "done"
        },
        {
          "observation": "abnormal",
          "label": "No filling or a check-water-supply message persists",
          "next": "service"
        },
        {
          "observation": "unobserved",
          "label": "I have not checked this, or cannot observe it safely",
          "next": "ready"
        }
      ]
    }
  ],
  "branches": {
    "entry": "inlet-cycle",
    "outcomes": {
      "done": {
        "type": "issue-located",
        "title": "Observed result recorded",
        "text": "You observed filling and washing after checking the accessible supply and normal controls. This is your observation, not independent confirmation of the appliance condition.",
        "sourceId": "bosch-manual",
        "locator": "pp. 8, 33–36, 43–44, 46"
      },
      "identified": {
        "type": "issue-located",
        "title": "Observation and next step recorded",
        "text": "Resolve the observed Delay or saved-cycle condition with the start/reset task before treating this as a water-intake problem.",
        "sourceId": "bosch-manual",
        "locator": "pp. 8, 33–36, 43–44, 46"
      },
      "service": {
        "type": "service-needed",
        "title": "Pause and request qualified help",
        "text": "The observed condition needs qualified help. Keep the appliance out of use when a safety concern remains. Share the exact model, displayed message and your before/after observations; do not open panels, bypass a lock or access the pump.",
        "sourceId": "bosch-manual",
        "locator": "pp. 6–8, 43–48"
      },
      "ready": {
        "type": "prepared",
        "title": "Observation still needed",
        "text": "This check is not complete. A condition you have not observed is still unknown. Save the record and return when the preparation and observation can be completed safely; ask support if safe access is uncertain.",
        "sourceId": "bosch-manual",
        "locator": "pp. 8, 33–36, 43–44, 46"
      }
    }
  },
  "outcomeChecks": [
    {
      "text": "You observed filling and washing after checking the accessible supply and normal controls.",
      "sourceId": "bosch-manual",
      "locator": "pp. 8, 33–36, 43–44, 46"
    }
  ],
  "stopConditions": [
    "Stop using the dishwasher for smoke, a burning smell, damaged wiring, an active leak or water near electrical equipment. Isolate power and water only from a safe, dry, accessible location; otherwise keep clear and request qualified help.",
    "Do not remove the pump cover, reach into the pump, open electrical panels, bypass the door interlock or move the installed dishwasher. Refer plumbing connections, installation and repairs to qualified service.",
    "Stop if a part is cracked, jammed, sharp, insecure or different from the matching manual. Do not force a fitting or touch hot water. Never mix cleaning products."
  ],
  "sources": [
    {
      "id": "bosch-manual",
      "title": "Bosch SHPM65Z*** Operating instructions",
      "url": "https://media3.bsh-group.com/Documents/9001411746_D.pdf",
      "version": "9001411746_D · (0007) 640A MV",
      "checkedAt": "2026-10-13",
      "purpose": "User maintenance, controls, observable troubleshooting and safety",
      "reuse": "Copyright BSH. Linked reference; original summaries only. No manual illustrations reproduced.",
      "locator": "pp. 8, 33–36, 43–44, 46",
      "topicPage": 46,
      "pdfPage": 46,
      "pageNumbering": "Printed English page equals the one-based PDF page in 9001411746_D."
    },
    {
      "id": "bosch-support",
      "title": "Bosch SHPM65Z55N/01 appliance information",
      "url": "https://www.bosch-home.com/us/en/productservice/SHPM65Z55N-01",
      "version": "Live E-Nr /01 support page",
      "checkedAt": "2026-10-13",
      "purpose": "Exact E-Nr identity and direct association with 9001411746_D",
      "reuse": "Link only",
      "locator": "Exact SHPM65Z55N/01 identity; associated operating instructions 9001411746_D"
    }
  ],
  "assets": [
    {
      "id": "bosch-water-route",
      "url": "/diagrams/bosch-water-route.svg",
      "kind": "original schematic",
      "alt": "Conceptual supply and drainage routes below a sink, with only visible hose sections inspected; no routing dimensions or plumbing alterations.",
      "license": "Original Homekeep schematic; conceptual identification and observation only, not an exact part drawing or official Bosch artwork"
    }
  ],
  "relatedIds": [
    "bosch-not-starting",
    "bosch-cycle-reset",
    "bosch-vacation"
  ],
  "family": "intake",
  "recordFields": [
    {
      "key": "inletBefore",
      "label": "Cycle and external supply before checking",
      "phase": "before",
      "type": "text",
      "placeholder": "Display, Delay, supply position and visible hose"
    },
    {
      "key": "inletAfter",
      "label": "Supply and restart observation",
      "phase": "after",
      "type": "text",
      "placeholder": "Valve change, hose clue and filling result"
    }
  ],
  "maintenance": {
    "intervalDays": null,
    "basis": "user-selected",
    "label": "Choose a reminder to review this observation when the symptom recurs or care is needed; no fixed day interval is assigned.",
    "sourceId": "bosch-manual",
    "locator": "pp. 8, 33–36, 43–44, 46"
  },
  "diagramId": "bosch-water-route"
}