{
  "id": "bosch-loading",
  "version": "2.0.0",
  "title": "Arrange a load with clear spray and vent paths",
  "deviceFamily": "dishwasher",
  "modelApplicability": {
    "modelIds": [
      "bosch-shpm65z55n-01"
    ],
    "region": "US",
    "panel": "Top controls with Start / Reset 3 sec, Delay and AutoAir. Match the full E-Nr, including /01.",
    "manualVersion": "9001411746_D · (0007) 640A MV"
  },
  "exclusions": [
    "SHPM65Z55N/20",
    "SHPM65Z55N/24",
    "SHPM65W55N",
    "Other SHPM / SHXM variants"
  ],
  "intent": "maintenance",
  "summary": "Prepare a safe mixed load by separating materials, opening spray paths and keeping the vent and detergent-tab tray clear.",
  "prerequisites": [
    {
      "text": "Load only when the dishwasher is off and cool. Isolate power before turning an arm by hand.",
      "sourceId": "bosch-manual",
      "locator": "pp. 7–8, 15–16, 28, 45–47"
    },
    {
      "text": "Confirm each item is dishwasher-safe; follow item manufacturers for delicate ware.",
      "sourceId": "bosch-manual",
      "locator": "pp. 7–8, 15–16, 28, 45–47"
    },
    {
      "text": "Handle knives and sharp utensils by their handles; load sharp utensils with handles up.",
      "sourceId": "bosch-manual",
      "locator": "pp. 7–8, 15–16, 28, 45–47"
    }
  ],
  "tools": [
    "No tools needed"
  ],
  "materials": [
    "Dishwasher-safe dishware"
  ],
  "steps": [
    {
      "id": "step-1",
      "text": "Remove bones, toothpicks, large food pieces and excess grease. Exclude non-dishware, wood and items not confirmed dishwasher-safe; pretreat burned-on or starchy soil appropriately.",
      "sourceId": "bosch-manual",
      "locator": "pp. 7–8, 15–16, 28, 45–47"
    },
    {
      "id": "step-2",
      "text": "Place bowls and pans facing the spray, with cups and concave bases angled to shed water. Keep dishes separated rather than nested and secure light items.",
      "sourceId": "bosch-manual",
      "locator": "pp. 7–8, 15–16, 28, 45–47"
    },
    {
      "id": "step-3",
      "text": "Place large items in the lower rack. Keep tall baking sheets away from the vent hole and load these on the right side as described on page 16.",
      "sourceId": "bosch-manual",
      "locator": "pp. 7–8, 15–16, 28, 45–47"
    },
    {
      "id": "step-4",
      "text": "Keep utensils from protruding through racks and leave the detergent-tab tray free of utensils or manually placed tablets. Tablets go in the detergent dispenser.",
      "sourceId": "bosch-manual",
      "locator": "pp. 7–8, 15–16, 28, 45–47"
    },
    {
      "id": "step-5",
      "text": "Push the upper rack fully to the back so its spray-arm supply connects. With power isolated, gently check that both arms clear the load; never force an arm.",
      "sourceId": "bosch-manual",
      "locator": "pp. 7–8, 15–16, 28, 45–47"
    },
    {
      "id": "step-6",
      "text": "After the wash is complete and cool, compare cleaning and pooled water in the adjusted areas. Unload the bottom rack first to avoid drips from above.",
      "sourceId": "bosch-manual",
      "locator": "pp. 7–8, 15–16, 28, 45–47"
    }
  ],
  "checks": [
    {
      "id": "load-materials",
      "goal": "Are all items suitable household dishwasher-safe ware?",
      "question": "Are all items suitable household dishwasher-safe ware?",
      "instruction": "Unmarked plastics and delicate or mixed-material items need their own care guidance.",
      "stepIds": [
        "step-1"
      ],
      "sourceId": "bosch-manual",
      "locator": "pp. 7, 15–16",
      "choices": [
        {
          "observation": "normal",
          "label": "Every item is confirmed suitable",
          "next": "load-spacing"
        },
        {
          "observation": "abnormal",
          "label": "An unsuitable or unconfirmed item remains",
          "next": "ready"
        },
        {
          "observation": "unobserved",
          "label": "I have not checked this, or cannot observe it safely",
          "next": "ready"
        }
      ]
    },
    {
      "id": "load-spacing",
      "goal": "Are item interiors open to spray with no nesting?",
      "question": "Are item interiors open to spray with no nesting?",
      "instruction": "Angle water-holding recesses and support lightweight items.",
      "stepIds": [
        "step-2"
      ],
      "sourceId": "bosch-manual",
      "locator": "pp. 16, 46–47",
      "choices": [
        {
          "observation": "normal",
          "label": "Items are spaced, angled and secure",
          "next": "load-vent"
        },
        {
          "observation": "abnormal",
          "label": "Nested or unstable items remain",
          "next": "ready"
        },
        {
          "observation": "unobserved",
          "label": "I have not checked this, or cannot observe it safely",
          "next": "ready"
        }
      ]
    },
    {
      "id": "load-vent",
      "goal": "Are the vent and detergent-tab tray clear?",
      "question": "Are the vent and detergent-tab tray clear?",
      "instruction": "Tall trays belong away from the vent; the tab tray is not a storage pocket.",
      "stepIds": [
        "step-3",
        "step-4"
      ],
      "sourceId": "bosch-manual",
      "locator": "pp. 16, 28, 47",
      "choices": [
        {
          "observation": "normal",
          "label": "Both paths are clear",
          "next": "load-arms"
        },
        {
          "observation": "abnormal",
          "label": "A tall item or utensil still blocks a path",
          "next": "ready"
        },
        {
          "observation": "unobserved",
          "label": "I have not checked this, or cannot observe it safely",
          "next": "ready"
        }
      ]
    },
    {
      "id": "load-arms",
      "goal": "Does the fully returned upper rack allow both arms to turn freely?",
      "question": "Does the fully returned upper rack allow both arms to turn freely?",
      "instruction": "Make this hand check only with power isolated.",
      "stepIds": [
        "step-5"
      ],
      "sourceId": "bosch-manual",
      "locator": "pp. 16, 45",
      "choices": [
        {
          "observation": "normal",
          "label": "The rack is home and both arms clear the load",
          "next": "load-wash"
        },
        {
          "observation": "abnormal",
          "label": "An arm binds despite removing item contact",
          "next": "service"
        },
        {
          "observation": "unobserved",
          "label": "I have not checked this, or cannot observe it safely",
          "next": "ready"
        }
      ]
    },
    {
      "id": "load-wash",
      "goal": "How did the arranged load wash and drain from its item recesses?",
      "question": "How did the arranged load wash and drain from its item recesses?",
      "instruction": "Record the actual result after a complete cycle, not merely the prewash layout.",
      "stepIds": [
        "step-6"
      ],
      "sourceId": "bosch-manual",
      "locator": "pp. 45–46",
      "choices": [
        {
          "observation": "normal",
          "label": "The adjusted areas are clean with less avoidable pooling",
          "next": "done"
        },
        {
          "observation": "abnormal",
          "label": "Residue or pooling remains in the same areas",
          "next": "identified"
        },
        {
          "observation": "unobserved",
          "label": "I have not checked this, or cannot observe it safely",
          "next": "ready"
        }
      ]
    }
  ],
  "branches": {
    "entry": "load-materials",
    "outcomes": {
      "done": {
        "type": "user-maintenance",
        "title": "Observed result recorded",
        "text": "You recorded a clear load layout and its completed-wash result. This is your observation, not independent confirmation of the appliance condition.",
        "sourceId": "bosch-manual",
        "locator": "pp. 7–8, 15–16, 28, 45–47"
      },
      "identified": {
        "type": "issue-located",
        "title": "Observation and next step recorded",
        "text": "A result remains despite the loading correction. Use the food-residue or drying task with these observations; the load check does not diagnose an internal part.",
        "sourceId": "bosch-manual",
        "locator": "pp. 7–8, 15–16, 28, 45–47"
      },
      "service": {
        "type": "service-needed",
        "title": "Pause and request qualified help",
        "text": "The observed condition needs qualified help. Keep the appliance out of use when a safety concern remains. Share the exact model, displayed message and your before/after observations; do not open panels, bypass a lock or access the pump.",
        "sourceId": "bosch-manual",
        "locator": "pp. 6–8, 43–48"
      },
      "ready": {
        "type": "prepared",
        "title": "Observation still needed",
        "text": "This check is not complete. A condition you have not observed is still unknown. Save the record and return when the preparation and observation can be completed safely; ask support if safe access is uncertain.",
        "sourceId": "bosch-manual",
        "locator": "pp. 7–8, 15–16, 28, 45–47"
      }
    }
  },
  "outcomeChecks": [
    {
      "text": "You recorded a clear load layout and its completed-wash result.",
      "sourceId": "bosch-manual",
      "locator": "pp. 7–8, 15–16, 28, 45–47"
    }
  ],
  "stopConditions": [
    "Stop using the dishwasher for smoke, a burning smell, damaged wiring, an active leak or water near electrical equipment. Isolate power and water only from a safe, dry, accessible location; otherwise keep clear and request qualified help.",
    "Do not remove the pump cover, reach into the pump, open electrical panels, bypass the door interlock or move the installed dishwasher. Refer plumbing connections, installation and repairs to qualified service.",
    "Stop if a part is cracked, jammed, sharp, insecure or different from the matching manual. Do not force a fitting or touch hot water. Never mix cleaning products."
  ],
  "sources": [
    {
      "id": "bosch-manual",
      "title": "Bosch SHPM65Z*** Operating instructions",
      "url": "https://media3.bsh-group.com/Documents/9001411746_D.pdf",
      "version": "9001411746_D · (0007) 640A MV",
      "checkedAt": "2026-10-13",
      "purpose": "User maintenance, controls, observable troubleshooting and safety",
      "reuse": "Copyright BSH. Linked reference; original summaries only. No manual illustrations reproduced.",
      "locator": "pp. 7–8, 15–16, 28, 45–47",
      "topicPage": 16,
      "pdfPage": 16,
      "pageNumbering": "Printed English page equals the one-based PDF page in 9001411746_D."
    },
    {
      "id": "bosch-support",
      "title": "Bosch SHPM65Z55N/01 appliance information",
      "url": "https://www.bosch-home.com/us/en/productservice/SHPM65Z55N-01",
      "version": "Live E-Nr /01 support page",
      "checkedAt": "2026-10-13",
      "purpose": "Exact E-Nr identity and direct association with 9001411746_D",
      "reuse": "Link only",
      "locator": "Exact SHPM65Z55N/01 identity; associated operating instructions 9001411746_D"
    }
  ],
  "assets": [
    {
      "id": "bosch-loading",
      "url": "/diagrams/bosch-loading.svg",
      "kind": "original schematic",
      "alt": "Conceptual load arrangement: spaced dishes, angled recesses, clear vent and spray paths, and upper rack pushed fully home.",
      "license": "Original Homekeep schematic; conceptual identification and observation only, not an exact part drawing or official Bosch artwork"
    }
  ],
  "relatedIds": [
    "bosch-poor-cleaning",
    "bosch-poor-drying",
    "bosch-rattling"
  ],
  "family": "wash-dry",
  "recordFields": [
    {
      "key": "loadBefore",
      "label": "Load layout before adjustment",
      "phase": "before",
      "type": "text",
      "placeholder": "Nested items, tall trays, protruding handles and upward-facing recesses"
    },
    {
      "key": "loadAfter",
      "label": "Layout and completed-wash comparison",
      "phase": "after",
      "type": "text",
      "placeholder": "Paths cleared; rack home; residue or pooled-water change"
    }
  ],
  "maintenance": {
    "intervalDays": null,
    "basis": "user-selected",
    "label": "Choose a reminder to review this observation when the symptom recurs or care is needed; no fixed day interval is assigned.",
    "sourceId": "bosch-manual",
    "locator": "pp. 7–8, 15–16, 28, 45–47"
  },
  "diagramId": "bosch-loading"
}