{
  "id": "bosch-not-starting",
  "version": "2.0.0",
  "title": "Check a dishwasher that will not start",
  "deviceFamily": "dishwasher",
  "modelApplicability": {
    "modelIds": [
      "bosch-shpm65z55n-01"
    ],
    "region": "US",
    "panel": "Top controls with Start / Reset 3 sec, Delay and AutoAir. Match the full E-Nr, including /01.",
    "manualVersion": "9001411746_D · (0007) 640A MV"
  },
  "exclusions": [
    "SHPM65Z55N/20",
    "SHPM65Z55N/24",
    "SHPM65W55N",
    "Other SHPM / SHXM variants"
  ],
  "intent": "troubleshooting",
  "summary": "Check door closure, cycle selection and delay before requesting service.",
  "prerequisites": [
    {
      "text": "Use dry hands on normal controls; keep the appliance fully assembled.",
      "sourceId": "bosch-manual",
      "locator": "pp. 33–36, 44, 46"
    },
    {
      "text": "If power is absent, a breaker trips repeatedly or wiring is damaged, request qualified help.",
      "sourceId": "bosch-manual",
      "locator": "pp. 33–36, 44, 46"
    }
  ],
  "tools": [
    "No tools needed"
  ],
  "materials": [
    "No materials needed"
  ],
  "steps": [
    {
      "id": "step-1",
      "text": "Open the cool door to expose the top controls, press On/Off and note whether the display responds. A hidden display with the door closed is not evidence of no power. Do not open electrical panels.",
      "sourceId": "bosch-manual",
      "locator": "pp. 33–36, 44, 46"
    },
    {
      "id": "step-2",
      "text": "Check that a cycle can be selected. If a previous cycle prevents selection, use the separate cycle-reset task before choosing a new cycle.",
      "sourceId": "bosch-manual",
      "locator": "pp. 33–36, 44, 46"
    },
    {
      "id": "step-3",
      "text": "Check the Delay setting. To cancel an unwanted delay, press Delay until its delay value is zero (h:00), then press Start to save. Do not confuse the delay value with a completed-cycle 0:00.",
      "sourceId": "bosch-manual",
      "locator": "pp. 33–36, 44, 46"
    },
    {
      "id": "step-4",
      "text": "Check that no dish prevents closure and the door latches normally. Press Start and close the door within 4 seconds. If that interval is missed, press Start again and close within 4 seconds.",
      "sourceId": "bosch-manual",
      "locator": "pp. 33–36, 44, 46"
    },
    {
      "id": "step-5",
      "text": "Observe whether the cycle begins from outside. If controls respond but the machine does not fill, use the external inlet check; if the door or controls remain unresponsive, request support.",
      "sourceId": "bosch-manual",
      "locator": "pp. 33–36, 44, 46"
    }
  ],
  "checks": [
    {
      "id": "start-display",
      "goal": "Does the display respond with the top controls exposed?",
      "question": "Does the display respond with the top controls exposed?",
      "instruction": "Use dry hands and On/Off. Do not reset a repeatedly tripping breaker or touch wiring.",
      "stepIds": [
        "step-1"
      ],
      "sourceId": "bosch-manual",
      "locator": "pp. 33, 44",
      "choices": [
        {
          "observation": "normal",
          "label": "The display responds",
          "next": "start-selection"
        },
        {
          "observation": "abnormal",
          "label": "There is no response or a breaker repeatedly trips",
          "next": "service"
        },
        {
          "observation": "unobserved",
          "label": "I have not checked this, or cannot observe it safely",
          "next": "ready"
        }
      ]
    },
    {
      "id": "start-selection",
      "goal": "Can you select the intended cycle?",
      "question": "Can you select the intended cycle?",
      "instruction": "An unfinished cycle can prevent a new selection.",
      "stepIds": [
        "step-2"
      ],
      "sourceId": "bosch-manual",
      "locator": "pp. 36, 44",
      "choices": [
        {
          "observation": "normal",
          "label": "The intended cycle can be selected",
          "next": "start-delay"
        },
        {
          "observation": "abnormal",
          "label": "The previous cycle blocks selection",
          "next": "identified"
        },
        {
          "observation": "unobserved",
          "label": "I have not checked this, or cannot observe it safely",
          "next": "ready"
        }
      ]
    },
    {
      "id": "start-delay",
      "goal": "Is the Delay value zero for an immediate start?",
      "question": "Is the Delay value zero for an immediate start?",
      "instruction": "Cancel an unwanted delay using the normal Delay and Start controls.",
      "stepIds": [
        "step-3"
      ],
      "sourceId": "bosch-manual",
      "locator": "p. 34",
      "choices": [
        {
          "observation": "normal",
          "label": "Delay is zero or has been canceled",
          "next": "start-latch"
        },
        {
          "observation": "abnormal",
          "label": "The delay cannot be canceled as described",
          "next": "service"
        },
        {
          "observation": "unobserved",
          "label": "I have not checked this, or cannot observe it safely",
          "next": "ready"
        }
      ]
    },
    {
      "id": "start-latch",
      "goal": "Did the unobstructed door latch within 4 seconds after Start?",
      "question": "Did the unobstructed door latch within 4 seconds after Start?",
      "instruction": "A resistant latch is not a reason to push harder.",
      "stepIds": [
        "step-4"
      ],
      "sourceId": "bosch-manual",
      "locator": "pp. 33, 44",
      "choices": [
        {
          "observation": "normal",
          "label": "Yes, the door latched in time",
          "next": "start-fill"
        },
        {
          "observation": "abnormal",
          "label": "The door will not latch or the Start prompt keeps returning",
          "next": "service"
        },
        {
          "observation": "unobserved",
          "label": "I have not checked this, or cannot observe it safely",
          "next": "ready"
        }
      ]
    },
    {
      "id": "start-fill",
      "goal": "Did a normal wash begin?",
      "question": "Did a normal wash begin?",
      "instruction": "Listen from outside; do not open a running wash merely to see the water.",
      "stepIds": [
        "step-5"
      ],
      "sourceId": "bosch-manual",
      "locator": "pp. 44, 46",
      "choices": [
        {
          "observation": "normal",
          "label": "The wash began normally",
          "next": "done"
        },
        {
          "observation": "abnormal",
          "label": "Controls respond but no filling or washing begins",
          "next": "identified"
        },
        {
          "observation": "unobserved",
          "label": "I have not checked this, or cannot observe it safely",
          "next": "ready"
        }
      ]
    }
  ],
  "branches": {
    "entry": "start-display",
    "outcomes": {
      "done": {
        "type": "issue-located",
        "title": "Observed result recorded",
        "text": "You observed a wash begin after normal control and door checks. This is your observation, not independent confirmation of the appliance condition.",
        "sourceId": "bosch-manual",
        "locator": "pp. 33–36, 44, 46"
      },
      "identified": {
        "type": "issue-located",
        "title": "Observation and next step recorded",
        "text": "Use the cycle-reset task if selection was blocked by a previous cycle, or the external inlet check if a selected cycle did not fill. No internal failure has been established.",
        "sourceId": "bosch-manual",
        "locator": "pp. 33–36, 44, 46"
      },
      "service": {
        "type": "service-needed",
        "title": "Pause and request qualified help",
        "text": "The observed condition needs qualified help. Keep the appliance out of use when a safety concern remains. Share the exact model, displayed message and your before/after observations; do not open panels, bypass a lock or access the pump.",
        "sourceId": "bosch-manual",
        "locator": "pp. 6–8, 43–48"
      },
      "ready": {
        "type": "prepared",
        "title": "Observation still needed",
        "text": "This check is not complete. A condition you have not observed is still unknown. Save the record and return when the preparation and observation can be completed safely; ask support if safe access is uncertain.",
        "sourceId": "bosch-manual",
        "locator": "pp. 33–36, 44, 46"
      }
    }
  },
  "outcomeChecks": [
    {
      "text": "You observed a wash begin after normal control and door checks.",
      "sourceId": "bosch-manual",
      "locator": "pp. 33–36, 44, 46"
    }
  ],
  "stopConditions": [
    "Stop using the dishwasher for smoke, a burning smell, damaged wiring, an active leak or water near electrical equipment. Isolate power and water only from a safe, dry, accessible location; otherwise keep clear and request qualified help.",
    "Do not remove the pump cover, reach into the pump, open electrical panels, bypass the door interlock or move the installed dishwasher. Refer plumbing connections, installation and repairs to qualified service.",
    "Stop if a part is cracked, jammed, sharp, insecure or different from the matching manual. Do not force a fitting or touch hot water. Never mix cleaning products."
  ],
  "sources": [
    {
      "id": "bosch-manual",
      "title": "Bosch SHPM65Z*** Operating instructions",
      "url": "https://media3.bsh-group.com/Documents/9001411746_D.pdf",
      "version": "9001411746_D · (0007) 640A MV",
      "checkedAt": "2026-10-13",
      "purpose": "User maintenance, controls, observable troubleshooting and safety",
      "reuse": "Copyright BSH. Linked reference; original summaries only. No manual illustrations reproduced.",
      "locator": "pp. 33–36, 44, 46",
      "topicPage": 44,
      "pdfPage": 44,
      "pageNumbering": "Printed English page equals the one-based PDF page in 9001411746_D."
    },
    {
      "id": "bosch-support",
      "title": "Bosch SHPM65Z55N/01 appliance information",
      "url": "https://www.bosch-home.com/us/en/productservice/SHPM65Z55N-01",
      "version": "Live E-Nr /01 support page",
      "checkedAt": "2026-10-13",
      "purpose": "Exact E-Nr identity and direct association with 9001411746_D",
      "reuse": "Link only",
      "locator": "Exact SHPM65Z55N/01 identity; associated operating instructions 9001411746_D"
    }
  ],
  "assets": [
    {
      "id": "bosch-controls",
      "url": "/diagrams/bosch-controls.svg",
      "kind": "original schematic",
      "alt": "Conceptual top-control sequence distinguishing Delay, Start and cycle reset: Start then close within 4 seconds; reset to 0:01 and allow about 1 minute to drain.",
      "license": "Original Homekeep schematic; conceptual identification and observation only, not an exact part drawing or official Bosch artwork"
    }
  ],
  "relatedIds": [
    "bosch-cycle-reset",
    "bosch-cycle-resume",
    "bosch-inlet-check"
  ],
  "family": "door-controls",
  "recordFields": [
    {
      "key": "startBefore",
      "label": "Display and start conditions",
      "phase": "before",
      "type": "text",
      "placeholder": "Display, selected cycle, Delay value and door response"
    },
    {
      "key": "startAfter",
      "label": "Response after normal controls",
      "phase": "after",
      "type": "text",
      "placeholder": "Cycle selected; delay; latch timing; began or did not fill"
    }
  ],
  "maintenance": {
    "intervalDays": null,
    "basis": "user-selected",
    "label": "Choose a reminder to review this observation when the symptom recurs or care is needed; no fixed day interval is assigned.",
    "sourceId": "bosch-manual",
    "locator": "pp. 33–36, 44, 46"
  },
  "diagramId": "bosch-controls"
}