{
  "id": "bosch-poor-drying",
  "version": "2.0.0",
  "title": "Check dishes that stay wet",
  "deviceFamily": "dishwasher",
  "modelApplicability": {
    "modelIds": [
      "bosch-shpm65z55n-01"
    ],
    "region": "US",
    "panel": "Top controls with Start / Reset 3 sec, Delay and AutoAir. Match the full E-Nr, including /01.",
    "manualVersion": "9001411746_D · (0007) 640A MV"
  },
  "exclusions": [
    "SHPM65Z55N/20",
    "SHPM65Z55N/24",
    "SHPM65W55N",
    "Other SHPM / SHXM variants"
  ],
  "intent": "troubleshooting",
  "summary": "Separate an unfinished cycle, water-holding shapes and wet plastics from a repeat drying problem on china or glass.",
  "prerequisites": [
    {
      "text": "Let the cycle finish and dishes cool before unloading.",
      "sourceId": "bosch-manual",
      "locator": "pp. 13–14, 16, 34–37, 45–46"
    },
    {
      "text": "Use only dishwasher rinse aid; do not add hand dish soap.",
      "sourceId": "bosch-manual",
      "locator": "pp. 13–14, 16, 34–37, 45–46"
    },
    {
      "text": "Keep away from hot steam when opening a recently used dishwasher.",
      "sourceId": "bosch-manual",
      "locator": "pp. 13–14, 16, 34–37, 45–46"
    }
  ],
  "tools": [
    "No tools needed"
  ],
  "materials": [
    "Dishwasher rinse aid if the reservoir is empty"
  ],
  "steps": [
    {
      "id": "step-1",
      "text": "Record the selected cycle, completion evidence and which materials stayed wet. An unfinished wash cannot be used as a drying comparison.",
      "sourceId": "bosch-manual",
      "locator": "pp. 13–14, 16, 34–37, 45–46"
    },
    {
      "id": "step-2",
      "text": "Check the rinse-aid supply. If low, use the rinse-aid refill task; wipe spills and latch the reservoir. Combination detergent does not replace liquid rinse aid in this manual.",
      "sourceId": "bosch-manual",
      "locator": "pp. 13–14, 16, 34–37, 45–46"
    },
    {
      "id": "step-3",
      "text": "Angle concave items to let water drain and separate touching cutlery. Keep the spray paths open; use dishwasher-safe items only.",
      "sourceId": "bosch-manual",
      "locator": "pp. 13–14, 16, 34–37, 45–46"
    },
    {
      "id": "step-4",
      "text": "Run an appropriate complete cycle with comparable items. The manual describes intensive drying on page 36; use its exact matching panel instructions if choosing that setting, and respect delicate-item limits.",
      "sourceId": "bosch-manual",
      "locator": "pp. 13–14, 16, 34–37, 45–46"
    },
    {
      "id": "step-5",
      "text": "Let the dishes cool. Unload the lower rack first, then upper, then third rack so water from above does not wet dishes below. Compare plastics separately from china and glass.",
      "sourceId": "bosch-manual",
      "locator": "pp. 13–14, 16, 34–37, 45–46"
    }
  ],
  "checks": [
    {
      "id": "dry-completion",
      "goal": "Was the wash allowed to finish before unloading?",
      "question": "Was the wash allowed to finish before unloading?",
      "instruction": "Look for cycle-end evidence; the manual uses 0:00. An unknown or interrupted cycle is not evidence of failed drying.",
      "stepIds": [
        "step-1"
      ],
      "sourceId": "bosch-manual",
      "locator": "pp. 34–35, 46",
      "choices": [
        {
          "observation": "normal",
          "label": "Yes, the cycle finished",
          "next": "dry-rinse"
        },
        {
          "observation": "abnormal",
          "label": "No, it was opened or stopped early",
          "next": "identified"
        },
        {
          "observation": "unobserved",
          "label": "I have not checked this, or cannot observe it safely",
          "next": "ready"
        }
      ]
    },
    {
      "id": "dry-rinse",
      "goal": "Is liquid rinse aid available in the dispenser?",
      "question": "Is liquid rinse aid available in the dispenser?",
      "instruction": "Use the dedicated refill task if low; do not add detergent here.",
      "stepIds": [
        "step-2"
      ],
      "sourceId": "bosch-manual",
      "locator": "pp. 13–14, 46",
      "choices": [
        {
          "observation": "normal",
          "label": "The reservoir is supplied",
          "next": "dry-shapes"
        },
        {
          "observation": "abnormal",
          "label": "The reservoir is low or empty",
          "next": "dry-refill"
        },
        {
          "observation": "unobserved",
          "label": "I have not checked this, or cannot observe it safely",
          "next": "ready"
        }
      ]
    },
    {
      "id": "dry-refill",
      "goal": "Was rinse aid refilled with spills wiped and the lid latched?",
      "question": "Was rinse aid refilled with spills wiped and the lid latched?",
      "instruction": "Finish the linked refill task before making a comparison wash.",
      "stepIds": [
        "step-2"
      ],
      "sourceId": "bosch-manual",
      "locator": "p. 13",
      "choices": [
        {
          "observation": "normal",
          "label": "Rinse aid is ready for the wash",
          "next": "dry-shapes"
        },
        {
          "observation": "abnormal",
          "label": "The lid will not close or the wrong product was added",
          "next": "service"
        },
        {
          "observation": "unobserved",
          "label": "I have not checked this, or cannot observe it safely",
          "next": "ready"
        }
      ]
    },
    {
      "id": "dry-shapes",
      "goal": "Is water limited to plastics or upward-facing recesses?",
      "question": "Is water limited to plastics or upward-facing recesses?",
      "instruction": "Plastic dries differently; pooled water in a base or rim is a loading clue.",
      "stepIds": [
        "step-3"
      ],
      "sourceId": "bosch-manual",
      "locator": "p. 46",
      "choices": [
        {
          "observation": "normal",
          "label": "No, similar china or glass is also wet",
          "next": "dry-compare"
        },
        {
          "observation": "abnormal",
          "label": "Yes, only plastics or recesses hold water",
          "next": "identified"
        },
        {
          "observation": "unobserved",
          "label": "I have not checked this, or cannot observe it safely",
          "next": "ready"
        }
      ]
    },
    {
      "id": "dry-compare",
      "goal": "How did the completed comparison wash dry?",
      "question": "How did the completed comparison wash dry?",
      "instruction": "Compare the same types of items after correct loading and bottom-first unloading.",
      "stepIds": [
        "step-4",
        "step-5"
      ],
      "sourceId": "bosch-manual",
      "locator": "pp. 36, 45–46",
      "choices": [
        {
          "observation": "normal",
          "label": "China and glass are drier; remaining water is explained by item shape or plastic",
          "next": "done"
        },
        {
          "observation": "abnormal",
          "label": "Comparable china or glass remains wet after the full cycle",
          "next": "service"
        },
        {
          "observation": "unobserved",
          "label": "I have not checked this, or cannot observe it safely",
          "next": "ready"
        }
      ]
    }
  ],
  "branches": {
    "entry": "dry-completion",
    "outcomes": {
      "done": {
        "type": "issue-located",
        "title": "Observed result recorded",
        "text": "You recorded the drying result for comparable items after a complete cycle. This is your observation, not independent confirmation of the appliance condition.",
        "sourceId": "bosch-manual",
        "locator": "pp. 13–14, 16, 34–37, 45–46"
      },
      "identified": {
        "type": "issue-located",
        "title": "Observation and next step recorded",
        "text": "The observed cycle interruption or material/shape explains why this is not yet evidence of a drying fault. Correct the loading or let a suitable cycle finish before comparing.",
        "sourceId": "bosch-manual",
        "locator": "pp. 13–14, 16, 34–37, 45–46"
      },
      "service": {
        "type": "service-needed",
        "title": "Pause and request qualified help",
        "text": "The observed condition needs qualified help. Keep the appliance out of use when a safety concern remains. Share the exact model, displayed message and your before/after observations; do not open panels, bypass a lock or access the pump.",
        "sourceId": "bosch-manual",
        "locator": "pp. 6–8, 43–48"
      },
      "ready": {
        "type": "prepared",
        "title": "Observation still needed",
        "text": "This check is not complete. A condition you have not observed is still unknown. Save the record and return when the preparation and observation can be completed safely; ask support if safe access is uncertain.",
        "sourceId": "bosch-manual",
        "locator": "pp. 13–14, 16, 34–37, 45–46"
      }
    }
  },
  "outcomeChecks": [
    {
      "text": "You recorded the drying result for comparable items after a complete cycle.",
      "sourceId": "bosch-manual",
      "locator": "pp. 13–14, 16, 34–37, 45–46"
    }
  ],
  "stopConditions": [
    "Stop using the dishwasher for smoke, a burning smell, damaged wiring, an active leak or water near electrical equipment. Isolate power and water only from a safe, dry, accessible location; otherwise keep clear and request qualified help.",
    "Do not remove the pump cover, reach into the pump, open electrical panels, bypass the door interlock or move the installed dishwasher. Refer plumbing connections, installation and repairs to qualified service.",
    "Stop if a part is cracked, jammed, sharp, insecure or different from the matching manual. Do not force a fitting or touch hot water. Never mix cleaning products."
  ],
  "sources": [
    {
      "id": "bosch-manual",
      "title": "Bosch SHPM65Z*** Operating instructions",
      "url": "https://media3.bsh-group.com/Documents/9001411746_D.pdf",
      "version": "9001411746_D · (0007) 640A MV",
      "checkedAt": "2026-10-13",
      "purpose": "User maintenance, controls, observable troubleshooting and safety",
      "reuse": "Copyright BSH. Linked reference; original summaries only. No manual illustrations reproduced.",
      "locator": "pp. 13–14, 16, 34–37, 45–46",
      "topicPage": 46,
      "pdfPage": 46,
      "pageNumbering": "Printed English page equals the one-based PDF page in 9001411746_D."
    },
    {
      "id": "bosch-support",
      "title": "Bosch SHPM65Z55N/01 appliance information",
      "url": "https://www.bosch-home.com/us/en/productservice/SHPM65Z55N-01",
      "version": "Live E-Nr /01 support page",
      "checkedAt": "2026-10-13",
      "purpose": "Exact E-Nr identity and direct association with 9001411746_D",
      "reuse": "Link only",
      "locator": "Exact SHPM65Z55N/01 identity; associated operating instructions 9001411746_D"
    }
  ],
  "assets": [
    {
      "id": "bosch-drying",
      "url": "/diagrams/bosch-drying.svg",
      "kind": "original schematic",
      "alt": "Conceptual comparison of a level cup base holding water and an angled cup shedding water; compare plastics separately and unload the lower rack first.",
      "license": "Original Homekeep schematic; conceptual identification and observation only, not an exact part drawing or official Bosch artwork"
    }
  ],
  "relatedIds": [
    "bosch-rinse-aid",
    "bosch-loading",
    "bosch-autoair"
  ],
  "family": "wash-dry",
  "recordFields": [
    {
      "key": "dryBefore",
      "label": "Wet items and cycle completion",
      "phase": "before",
      "type": "text",
      "placeholder": "Cycle; completed or interrupted; plastic, glass or china"
    },
    {
      "key": "dryAfter",
      "label": "Comparable items after the next wash",
      "phase": "after",
      "type": "text",
      "placeholder": "Rinse aid, loading change and drying observation"
    }
  ],
  "maintenance": {
    "intervalDays": null,
    "basis": "user-selected",
    "label": "Choose a reminder to review this observation when the symptom recurs or care is needed; no fixed day interval is assigned.",
    "sourceId": "bosch-manual",
    "locator": "pp. 13–14, 16, 34–37, 45–46"
  },
  "diagramId": "bosch-drying"
}