{
  "id": "bosch-rinse-aid",
  "version": "2.0.0",
  "title": "Refill the rinse-aid reservoir",
  "deviceFamily": "dishwasher",
  "modelApplicability": {
    "modelIds": [
      "bosch-shpm65z55n-01"
    ],
    "region": "US",
    "panel": "Top controls with Start / Reset 3 sec, Delay and AutoAir. Match the full E-Nr, including /01.",
    "manualVersion": "9001411746_D · (0007) 640A MV"
  },
  "exclusions": [
    "SHPM65Z55N/20",
    "SHPM65Z55N/24",
    "SHPM65W55N",
    "Other SHPM / SHXM variants"
  ],
  "intent": "maintenance",
  "summary": "Fill only to the maximum mark, wipe spills and latch the lid.",
  "prerequisites": [
    {
      "text": "Let the machine cool and stop the cycle before opening the door.",
      "sourceId": "bosch-manual",
      "locator": "pp. 7–8, 11, 13–14"
    },
    {
      "text": "Use liquid dishwasher rinse aid only, even if your detergent includes rinse aid.",
      "sourceId": "bosch-manual",
      "locator": "pp. 7–8, 11, 13–14"
    }
  ],
  "tools": [
    "Soft cloth"
  ],
  "materials": [
    "Liquid dishwasher rinse aid"
  ],
  "steps": [
    {
      "id": "step-1",
      "text": "With the cycle stopped and the door cool, identify the rinse-aid dispenser and its low-rinse-aid indication. Keep it separate from the detergent cup.",
      "sourceId": "bosch-manual",
      "locator": "pp. 7–8, 11, 13–14"
    },
    {
      "id": "step-2",
      "text": "Press the rinse-aid lid latch and open the cover. Add only liquid dishwasher rinse aid up to the full/maximum mark; avoid the air-vent hole and do not overfill.",
      "sourceId": "bosch-manual",
      "locator": "pp. 7–8, 11, 13–14"
    },
    {
      "id": "step-3",
      "text": "Wipe up any spilled rinse aid with a damp cloth to avoid excess foam.",
      "sourceId": "bosch-manual",
      "locator": "pp. 7–8, 11, 13–14"
    },
    {
      "id": "step-4",
      "text": "Close the lid until it clicks. Close the dishwasher door and allow a few moments for the low-rinse-aid indicator to update.",
      "sourceId": "bosch-manual",
      "locator": "pp. 7–8, 11, 13–14"
    },
    {
      "id": "step-5",
      "text": "If the lid is damaged, the indicator stays on despite a verified fill, or a wrong product entered the reservoir, contact support without adding another chemical.",
      "sourceId": "bosch-manual",
      "locator": "pp. 7–8, 11, 13–14"
    }
  ],
  "checks": [
    {
      "id": "aid-level",
      "goal": "Is the rinse-aid reservoir already supplied?",
      "question": "Is the rinse-aid reservoir already supplied?",
      "instruction": "A lit Add Rinse Aid indicator is a reason to inspect the reservoir, not a reason to fill the detergent cup.",
      "stepIds": [
        "step-1"
      ],
      "sourceId": "bosch-manual",
      "locator": "pp. 11, 13",
      "choices": [
        {
          "observation": "normal",
          "label": "The reservoir is supplied and no refill is indicated",
          "next": "identified"
        },
        {
          "observation": "abnormal",
          "label": "It is low or the Add Rinse Aid indicator is lit",
          "next": "aid-product"
        },
        {
          "observation": "unobserved",
          "label": "I have not checked this, or cannot observe it safely",
          "next": "ready"
        }
      ]
    },
    {
      "id": "aid-product",
      "goal": "Is the product liquid rinse aid made for dishwashers?",
      "question": "Is the product liquid rinse aid made for dishwashers?",
      "instruction": "Check the bottle before pouring; hand dish soap and detergent do not belong in this reservoir.",
      "stepIds": [
        "step-2"
      ],
      "sourceId": "bosch-manual",
      "locator": "pp. 7, 13",
      "choices": [
        {
          "observation": "normal",
          "label": "Yes, the product and reservoir are correct",
          "next": "aid-fill"
        },
        {
          "observation": "abnormal",
          "label": "The product is wrong or was already poured into the wrong reservoir",
          "next": "service"
        },
        {
          "observation": "unobserved",
          "label": "I have not checked this, or cannot observe it safely",
          "next": "ready"
        }
      ]
    },
    {
      "id": "aid-fill",
      "goal": "Are spills removed and the rinse-aid lid latched?",
      "question": "Are spills removed and the rinse-aid lid latched?",
      "instruction": "Fill only to the full mark and keep rinse aid out of the vent opening.",
      "stepIds": [
        "step-2",
        "step-3",
        "step-4"
      ],
      "sourceId": "bosch-manual",
      "locator": "p. 13",
      "choices": [
        {
          "observation": "normal",
          "label": "The fill is correct, spills are wiped and the lid clicks",
          "next": "aid-indicator"
        },
        {
          "observation": "abnormal",
          "label": "The lid is damaged or will not latch",
          "next": "service"
        },
        {
          "observation": "unobserved",
          "label": "I have not checked this, or cannot observe it safely",
          "next": "ready"
        }
      ]
    },
    {
      "id": "aid-indicator",
      "goal": "Did the low-rinse-aid indication clear after closing the door?",
      "question": "Did the low-rinse-aid indication clear after closing the door?",
      "instruction": "Allow a few moments after closing; do not keep topping up an already full reservoir.",
      "stepIds": [
        "step-4",
        "step-5"
      ],
      "sourceId": "bosch-manual",
      "locator": "p. 13",
      "choices": [
        {
          "observation": "normal",
          "label": "It cleared after the verified refill",
          "next": "done"
        },
        {
          "observation": "abnormal",
          "label": "It remains lit despite a verified full reservoir",
          "next": "service"
        },
        {
          "observation": "unobserved",
          "label": "I have not checked this, or cannot observe it safely",
          "next": "ready"
        }
      ]
    }
  ],
  "branches": {
    "entry": "aid-level",
    "outcomes": {
      "done": {
        "type": "user-maintenance",
        "title": "Observed result recorded",
        "text": "You recorded a correct refill, latched lid and cleared low-rinse-aid indication. This is your observation, not independent confirmation of the appliance condition.",
        "sourceId": "bosch-manual",
        "locator": "pp. 7–8, 11, 13–14"
      },
      "identified": {
        "type": "issue-located",
        "title": "Observation and next step recorded",
        "text": "The observed condition does not call for further steps in this task. Keep the record and choose a related task if a different symptom remains. No failed internal part has been diagnosed.",
        "sourceId": "bosch-manual",
        "locator": "pp. 7–8, 11, 13–14"
      },
      "service": {
        "type": "service-needed",
        "title": "Pause and request qualified help",
        "text": "The observed condition needs qualified help. Keep the appliance out of use when a safety concern remains. Share the exact model, displayed message and your before/after observations; do not open panels, bypass a lock or access the pump.",
        "sourceId": "bosch-manual",
        "locator": "pp. 6–8, 43–48"
      },
      "ready": {
        "type": "prepared",
        "title": "Observation still needed",
        "text": "This check is not complete. A condition you have not observed is still unknown. Save the record and return when the preparation and observation can be completed safely; ask support if safe access is uncertain.",
        "sourceId": "bosch-manual",
        "locator": "pp. 7–8, 11, 13–14"
      }
    }
  },
  "outcomeChecks": [
    {
      "text": "You recorded a correct refill, latched lid and cleared low-rinse-aid indication.",
      "sourceId": "bosch-manual",
      "locator": "pp. 7–8, 11, 13–14"
    }
  ],
  "stopConditions": [
    "Stop using the dishwasher for smoke, a burning smell, damaged wiring, an active leak or water near electrical equipment. Isolate power and water only from a safe, dry, accessible location; otherwise keep clear and request qualified help.",
    "Do not remove the pump cover, reach into the pump, open electrical panels, bypass the door interlock or move the installed dishwasher. Refer plumbing connections, installation and repairs to qualified service.",
    "Stop if a part is cracked, jammed, sharp, insecure or different from the matching manual. Do not force a fitting or touch hot water. Never mix cleaning products."
  ],
  "sources": [
    {
      "id": "bosch-manual",
      "title": "Bosch SHPM65Z*** Operating instructions",
      "url": "https://media3.bsh-group.com/Documents/9001411746_D.pdf",
      "version": "9001411746_D · (0007) 640A MV",
      "checkedAt": "2026-10-13",
      "purpose": "User maintenance, controls, observable troubleshooting and safety",
      "reuse": "Copyright BSH. Linked reference; original summaries only. No manual illustrations reproduced.",
      "locator": "pp. 7–8, 11, 13–14",
      "topicPage": 13,
      "pdfPage": 13,
      "pageNumbering": "Printed English page equals the one-based PDF page in 9001411746_D."
    },
    {
      "id": "bosch-support",
      "title": "Bosch SHPM65Z55N/01 appliance information",
      "url": "https://www.bosch-home.com/us/en/productservice/SHPM65Z55N-01",
      "version": "Live E-Nr /01 support page",
      "checkedAt": "2026-10-13",
      "purpose": "Exact E-Nr identity and direct association with 9001411746_D",
      "reuse": "Link only",
      "locator": "Exact SHPM65Z55N/01 identity; associated operating instructions 9001411746_D"
    }
  ],
  "assets": [
    {
      "id": "bosch-dispensers",
      "url": "/diagrams/bosch-dispensers.svg",
      "kind": "original schematic",
      "alt": "Conceptual distinction between the detergent cup with a flat tablet and the separate liquid rinse-aid reservoir; neither drawing gives exact component geometry.",
      "license": "Original Homekeep schematic; conceptual identification and observation only, not an exact part drawing or official Bosch artwork"
    }
  ],
  "relatedIds": [
    "bosch-poor-drying",
    "bosch-limescale"
  ],
  "family": "wash-dry",
  "recordFields": [
    {
      "key": "aidBefore",
      "label": "Rinse-aid indication before filling",
      "phase": "before",
      "type": "text",
      "placeholder": "Indicator state and observed level"
    },
    {
      "key": "aidAfter",
      "label": "Fill and lid check",
      "phase": "after",
      "type": "text",
      "placeholder": "Correct product; spill cleanup; lid and indicator"
    }
  ],
  "maintenance": {
    "intervalDays": null,
    "basis": "user-selected",
    "label": "Choose a reminder to review this observation when the symptom recurs or care is needed; no fixed day interval is assigned.",
    "sourceId": "bosch-manual",
    "locator": "pp. 7–8, 11, 13–14"
  },
  "diagramId": "bosch-dispensers"
}