{
  "id": "bosch-standing-water",
  "version": "2.0.0",
  "title": "Check standing water after a cycle",
  "deviceFamily": "dishwasher",
  "modelApplicability": {
    "modelIds": [
      "bosch-shpm65z55n-01"
    ],
    "region": "US",
    "panel": "Top controls with Start / Reset 3 sec, Delay and AutoAir. Match the full E-Nr, including /01.",
    "manualVersion": "9001411746_D · (0007) 640A MV"
  },
  "exclusions": [
    "SHPM65Z55N/20",
    "SHPM65Z55N/24",
    "SHPM65W55N",
    "Other SHPM / SHXM variants"
  ],
  "intent": "troubleshooting",
  "summary": "Confirm the cycle finished, inspect the filter and report external drainage clues.",
  "prerequisites": [
    {
      "text": "Let water and interior cool; disconnect power before touching filters.",
      "sourceId": "bosch-manual",
      "locator": "pp. 8, 36, 38–40, 43, 46"
    },
    {
      "text": "Do not open the pump cover here. Watch for glass or sharp debris.",
      "sourceId": "bosch-manual",
      "locator": "pp. 8, 36, 38–40, 43, 46"
    }
  ],
  "tools": [
    "Soft brush if the separate filter task is needed"
  ],
  "materials": [
    "No added cleaning chemicals"
  ],
  "steps": [
    {
      "id": "step-1",
      "text": "Record where water is visible and whether the last cycle completed. Do not infer a faulty pump or a drain-volume limit from water alone.",
      "sourceId": "bosch-manual",
      "locator": "pp. 8, 36, 38–40, 43, 46"
    },
    {
      "id": "step-2",
      "text": "For a safe unfinished cycle, use the separate cycle-reset task: hold Start about 3 seconds to 0:01, close the door as required for top controls, allow about 1 minute for draining and switch off. Do not repeat if water escapes.",
      "sourceId": "bosch-manual",
      "locator": "pp. 8, 36, 38–40, 43, 46"
    },
    {
      "id": "step-3",
      "text": "Allow the interior to cool and isolate power safely. Inspect the filter system using the complete filter-cleaning task; clean and lock it if needed. Leave the pump cover closed.",
      "sourceId": "bosch-manual",
      "locator": "pp. 8, 36, 38–40, 43, 46"
    },
    {
      "id": "step-4",
      "text": "From the reachable under-sink area, observe the drain hose for a visible kink and note whether the household sink backs up. Do not move the dishwasher or disconnect plumbing.",
      "sourceId": "bosch-manual",
      "locator": "pp. 8, 36, 38–40, 43, 46"
    },
    {
      "id": "step-5",
      "text": "If the cycle completed and visible checks give no safe correction, request qualified drainage assessment. Record any displayed code and the observations instead of selecting a replacement part.",
      "sourceId": "bosch-manual",
      "locator": "pp. 8, 36, 38–40, 43, 46"
    }
  ],
  "checks": [
    {
      "id": "water-end",
      "goal": "Was the last cycle definitely completed?",
      "question": "Was the last cycle definitely completed?",
      "instruction": "A stopped wash needs to be separated from a completed wash before drawing a drainage conclusion.",
      "stepIds": [
        "step-1"
      ],
      "sourceId": "bosch-manual",
      "locator": "pp. 36, 46",
      "choices": [
        {
          "observation": "normal",
          "label": "Yes, it finished",
          "next": "water-filter"
        },
        {
          "observation": "abnormal",
          "label": "No, it was interrupted",
          "next": "water-reset"
        },
        {
          "observation": "unobserved",
          "label": "I have not checked this, or cannot observe it safely",
          "next": "ready"
        }
      ]
    },
    {
      "id": "water-reset",
      "goal": "Did one normal reset drain the unfinished cycle?",
      "question": "Did one normal reset drain the unfinished cycle?",
      "instruction": "Use the reset task only with a safe appliance and dry surrounding area.",
      "stepIds": [
        "step-2"
      ],
      "sourceId": "bosch-manual",
      "locator": "p. 36",
      "choices": [
        {
          "observation": "normal",
          "label": "The cycle ended and the standing water cleared",
          "next": "done"
        },
        {
          "observation": "abnormal",
          "label": "Standing water remains after the reset",
          "next": "water-filter"
        },
        {
          "observation": "unobserved",
          "label": "I have not checked this, or cannot observe it safely",
          "next": "ready"
        }
      ]
    },
    {
      "id": "water-filter",
      "goal": "Is the visible filter system clean, intact and locked?",
      "question": "Is the visible filter system clean, intact and locked?",
      "instruction": "Cool and isolate before touching it. No pump-cover access is part of this task.",
      "stepIds": [
        "step-3"
      ],
      "sourceId": "bosch-manual",
      "locator": "pp. 38–40, 43",
      "choices": [
        {
          "observation": "normal",
          "label": "The filters are clean and locked",
          "next": "water-hose"
        },
        {
          "observation": "abnormal",
          "label": "Food, damage or incorrect seating needs attention",
          "next": "identified"
        },
        {
          "observation": "unobserved",
          "label": "I have not checked this, or cannot observe it safely",
          "next": "ready"
        }
      ]
    },
    {
      "id": "water-hose",
      "goal": "Is the accessible drain route free of an obvious kink or sink backup?",
      "question": "Is the accessible drain route free of an obvious kink or sink backup?",
      "instruction": "An inaccessible section remains unknown; never pull the appliance out to inspect it.",
      "stepIds": [
        "step-4"
      ],
      "sourceId": "bosch-manual",
      "locator": "pp. 43, 46",
      "choices": [
        {
          "observation": "normal",
          "label": "The visible route has no obvious restriction",
          "next": "water-report"
        },
        {
          "observation": "abnormal",
          "label": "A visible kink or household drain backup is present",
          "next": "identified"
        },
        {
          "observation": "unobserved",
          "label": "I have not checked this, or cannot observe it safely",
          "next": "ready"
        }
      ]
    },
    {
      "id": "water-report",
      "goal": "Does water still remain after a completed cycle and the visible checks?",
      "question": "Does water still remain after a completed cycle and the visible checks?",
      "instruction": "Record the completion state and any code for service; do not open the pump.",
      "stepIds": [
        "step-5"
      ],
      "sourceId": "bosch-manual",
      "locator": "pp. 43, 46",
      "choices": [
        {
          "observation": "normal",
          "label": "The water has cleared and no recurrence was observed",
          "next": "done"
        },
        {
          "observation": "abnormal",
          "label": "The standing-water symptom remains",
          "next": "service"
        },
        {
          "observation": "unobserved",
          "label": "I have not checked this, or cannot observe it safely",
          "next": "ready"
        }
      ]
    }
  ],
  "branches": {
    "entry": "water-end",
    "outcomes": {
      "done": {
        "type": "issue-located",
        "title": "Observed result recorded",
        "text": "You recorded that the standing-water symptom cleared after an observed cycle or reset. This is your observation, not independent confirmation of the appliance condition.",
        "sourceId": "bosch-manual",
        "locator": "pp. 8, 36, 38–40, 43, 46"
      },
      "identified": {
        "type": "issue-located",
        "title": "Observation and next step recorded",
        "text": "The filter or visible drain-route condition is an actionable clue. Complete the filter task or ask an installer/plumber to assess the drainage route before another comparison; no pump failure is inferred.",
        "sourceId": "bosch-manual",
        "locator": "pp. 8, 36, 38–40, 43, 46"
      },
      "service": {
        "type": "service-needed",
        "title": "Pause and request qualified help",
        "text": "The observed condition needs qualified help. Keep the appliance out of use when a safety concern remains. Share the exact model, displayed message and your before/after observations; do not open panels, bypass a lock or access the pump.",
        "sourceId": "bosch-manual",
        "locator": "pp. 6–8, 43–48"
      },
      "ready": {
        "type": "prepared",
        "title": "Observation still needed",
        "text": "This check is not complete. A condition you have not observed is still unknown. Save the record and return when the preparation and observation can be completed safely; ask support if safe access is uncertain.",
        "sourceId": "bosch-manual",
        "locator": "pp. 8, 36, 38–40, 43, 46"
      }
    }
  },
  "outcomeChecks": [
    {
      "text": "You recorded that the standing-water symptom cleared after an observed cycle or reset.",
      "sourceId": "bosch-manual",
      "locator": "pp. 8, 36, 38–40, 43, 46"
    }
  ],
  "stopConditions": [
    "Stop using the dishwasher for smoke, a burning smell, damaged wiring, an active leak or water near electrical equipment. Isolate power and water only from a safe, dry, accessible location; otherwise keep clear and request qualified help.",
    "Do not remove the pump cover, reach into the pump, open electrical panels, bypass the door interlock or move the installed dishwasher. Refer plumbing connections, installation and repairs to qualified service.",
    "Stop if a part is cracked, jammed, sharp, insecure or different from the matching manual. Do not force a fitting or touch hot water. Never mix cleaning products."
  ],
  "sources": [
    {
      "id": "bosch-manual",
      "title": "Bosch SHPM65Z*** Operating instructions",
      "url": "https://media3.bsh-group.com/Documents/9001411746_D.pdf",
      "version": "9001411746_D · (0007) 640A MV",
      "checkedAt": "2026-10-13",
      "purpose": "User maintenance, controls, observable troubleshooting and safety",
      "reuse": "Copyright BSH. Linked reference; original summaries only. No manual illustrations reproduced.",
      "locator": "pp. 8, 36, 38–40, 43, 46",
      "topicPage": 46,
      "pdfPage": 46,
      "pageNumbering": "Printed English page equals the one-based PDF page in 9001411746_D."
    },
    {
      "id": "bosch-support",
      "title": "Bosch SHPM65Z55N/01 appliance information",
      "url": "https://www.bosch-home.com/us/en/productservice/SHPM65Z55N-01",
      "version": "Live E-Nr /01 support page",
      "checkedAt": "2026-10-13",
      "purpose": "Exact E-Nr identity and direct association with 9001411746_D",
      "reuse": "Link only",
      "locator": "Exact SHPM65Z55N/01 identity; associated operating instructions 9001411746_D"
    }
  ],
  "assets": [
    {
      "id": "bosch-water-route",
      "url": "/diagrams/bosch-water-route.svg",
      "kind": "original schematic",
      "alt": "Conceptual supply and drainage routes below a sink, with only visible hose sections inspected; no routing dimensions or plumbing alterations.",
      "license": "Original Homekeep schematic; conceptual identification and observation only, not an exact part drawing or official Bosch artwork"
    }
  ],
  "relatedIds": [
    "bosch-filter-clean",
    "bosch-cycle-reset",
    "bosch-odor"
  ],
  "family": "drainage",
  "recordFields": [
    {
      "key": "waterBefore",
      "label": "Water and cycle history",
      "phase": "before",
      "type": "text",
      "placeholder": "Where water sits; cycle completion; displayed code"
    },
    {
      "key": "waterAfter",
      "label": "Drainage observations",
      "phase": "after",
      "type": "text",
      "placeholder": "One reset result; filter; visible hose or sink backup"
    }
  ],
  "maintenance": {
    "intervalDays": null,
    "basis": "user-selected",
    "label": "Choose a reminder to review this observation when the symptom recurs or care is needed; no fixed day interval is assigned.",
    "sourceId": "bosch-manual",
    "locator": "pp. 8, 36, 38–40, 43, 46"
  },
  "diagramId": "bosch-water-route"
}