{
  "id": "lg-control-lock",
  "version": "2.0.0",
  "title": "Unlock controls showing CL",
  "deviceFamily": "washer",
  "modelApplicability": {
    "modelIds": [
      "lg-wm4000hwa"
    ],
    "region": "US",
    "panel": "Rinse+Spin button with Control Lock marking; Tub Clean cycle. Compare your supplied manual with MFL71728908 Rev.02_051022.",
    "manualVersion": "MFL71728908 Rev.02_051022"
  },
  "exclusions": [
    "WM3400CW",
    "WM4000HBA",
    "WM4080HWA",
    "WM4000HWA with a different control panel or manual instructions"
  ],
  "intent": "troubleshooting",
  "summary": "Confirm the Control Lock marking before using the model-specific button hold.",
  "prerequisites": [
    {
      "text": "Keep hands dry and the washer fully assembled.",
      "sourceId": "lg-manual",
      "locator": "pp. 31, 43–44"
    },
    {
      "text": "Confirm the Rinse+Spin button has the Control Lock marking in your supplied manual.",
      "sourceId": "lg-manual",
      "locator": "pp. 31, 43–44"
    }
  ],
  "tools": [
    "No tools needed"
  ],
  "materials": [
    "No materials needed"
  ],
  "steps": [
    {
      "id": "step-1",
      "text": "Turn on the washer using Power. CL indicates locked controls, not a failed door lock.",
      "sourceId": "lg-manual",
      "locator": "pp. 31, 43–44"
    },
    {
      "id": "step-2",
      "text": "Hold Rinse+Spin for 3 seconds to deactivate Control Lock. If your panel uses another marked key, stop and use your own manual.",
      "sourceId": "lg-manual",
      "locator": "pp. 31, 43–44"
    },
    {
      "id": "step-3",
      "text": "Check that the chime sounds and the cycle time returns. Select an available option to check response.",
      "sourceId": "lg-manual",
      "locator": "pp. 31, 43–44"
    },
    {
      "id": "step-4",
      "text": "If controls still do not respond, record the display and contact LG support. Powering off alone does not clear this setting.",
      "sourceId": "lg-manual",
      "locator": "pp. 31, 43–44"
    }
  ],
  "checks": [
    {
      "id": "cl-display",
      "goal": "Is CL actually displayed?",
      "question": "Is CL actually displayed?",
      "instruction": "Read the exact characters with dry hands. Control Lock is a control setting and does not lock the door.",
      "stepIds": [
        "step-1"
      ],
      "choices": [
        {
          "label": "CL is absent and controls respond",
          "next": "identified",
          "observation": "normal"
        },
        {
          "label": "CL is displayed or alternates with time",
          "next": "cl-panel",
          "observation": "abnormal"
        },
        {
          "label": "I cannot read the display",
          "next": "ready",
          "observation": "unobserved"
        }
      ],
      "sourceId": "lg-manual",
      "locator": "pp. 31, 44"
    },
    {
      "id": "cl-panel",
      "goal": "Does Rinse+Spin carry the Control Lock marking?",
      "question": "Does Rinse+Spin carry the Control Lock marking?",
      "instruction": "Confirm the physical marking and supplied manual before using a button hold.",
      "stepIds": [],
      "choices": [
        {
          "label": "The marking and manual match",
          "next": "cl-hold",
          "observation": "normal"
        },
        {
          "label": "The marking or manual differs",
          "next": "service",
          "observation": "abnormal"
        },
        {
          "label": "I have not compared the panel",
          "next": "ready",
          "observation": "unobserved"
        }
      ],
      "sourceId": "lg-manual",
      "locator": "p. 31"
    },
    {
      "id": "cl-hold",
      "goal": "Did CL clear after the three-second hold?",
      "question": "Did CL clear after the three-second hold?",
      "instruction": "With power on, hold Rinse+Spin for 3 seconds. Turning Power off by itself does not deactivate Control Lock.",
      "stepIds": [
        "step-2"
      ],
      "choices": [
        {
          "label": "CL cleared and the remaining time returned",
          "next": "cl-response",
          "observation": "normal"
        },
        {
          "label": "CL remained after the matching hold",
          "next": "cl-report",
          "observation": "abnormal"
        },
        {
          "label": "I have not tried the hold",
          "next": "ready",
          "observation": "unobserved"
        }
      ],
      "sourceId": "lg-manual",
      "locator": "p. 31"
    },
    {
      "id": "cl-response",
      "goal": "Does an available control respond now?",
      "question": "Does an available control respond now?",
      "instruction": "Check one option that is available for the selected cycle. A disabled cycle option is a different condition from all controls remaining locked.",
      "stepIds": [
        "step-3"
      ],
      "choices": [
        {
          "label": "An available control responds",
          "next": "done",
          "observation": "normal"
        },
        {
          "label": "Available controls still do not respond",
          "next": "cl-report",
          "observation": "abnormal"
        },
        {
          "label": "I have not checked this yet",
          "next": "ready",
          "observation": "unobserved"
        }
      ],
      "sourceId": "lg-manual",
      "locator": "pp. 17, 31"
    },
    {
      "id": "cl-report",
      "goal": "Have you recorded the remaining display and control response?",
      "question": "Have you recorded the remaining display and control response?",
      "instruction": "Keep the cabinet closed and give LG the actual characters and which normal control did not respond.",
      "stepIds": [
        "step-4"
      ],
      "choices": [
        {
          "label": "Display and response are recorded for support",
          "next": "service",
          "observation": "normal"
        },
        {
          "label": "A new error or visible electrical damage appeared",
          "next": "service",
          "observation": "abnormal"
        },
        {
          "label": "I have not made the support note",
          "next": "ready",
          "observation": "unobserved"
        }
      ],
      "sourceId": "lg-manual",
      "locator": "pp. 4–5, 31, 44"
    }
  ],
  "branches": {
    "entry": "cl-display",
    "outcomes": {
      "done": {
        "title": "Result recorded",
        "text": "You recorded the task result from your own observation. Keep the before and after notes and recheck during normal use. This record does not certify the appliance condition.",
        "type": "issue-located"
      },
      "identified": {
        "title": "Next action recorded",
        "text": "The observed condition does not call for further action in this task, or a different task is more appropriate. Keep the observation in your record; do not infer a failed component.",
        "type": "issue-located"
      },
      "service": {
        "type": "service-needed",
        "title": "Pause and arrange qualified help",
        "text": "Keep the appliance out of use if a safety concern remains. Give the technician the exact model, the visible symptom and any displayed code. Do not open the cabinet or make electrical measurements."
      },
      "ready": {
        "title": "Observation still needed",
        "text": "Your notes are saved. The missing observation is not evidence of a fault or a completed action. Complete only the steps you can perform safely, or ask for help.",
        "type": "prepared"
      }
    }
  },
  "outcomeChecks": [
    {
      "text": "CL clears and the controls respond",
      "sourceId": "lg-manual",
      "locator": "pp. 31, 43–44"
    }
  ],
  "stopConditions": [
    "Smoke, a burning smell, damaged wiring, standing water near power, or an active leak: stop using the appliance. Disconnect power only from a safe, dry location and arrange qualified service.",
    "Stop if a part is damaged, jammed, sharp, inaccessible, or does not match your manual. Do not force parts or remove a cabinet panel."
  ],
  "sources": [
    {
      "id": "lg-manual",
      "title": "LG WM4000H*A / WM4080H*A Owner’s Manual",
      "url": "https://media.us.lg.com/m/12df7154cf356724/original/WM4080_2023_Owners-Manual_Washer_Eng.pdf",
      "version": "MFL71728908 Rev.02_051022",
      "checkedAt": "2026-10-13",
      "purpose": "User maintenance, control operations, observable troubleshooting and safety",
      "reuse": "Copyright LG. Linked reference; original summaries only. No manual illustrations reproduced.",
      "locator": "pp. 31, 43–44",
      "topicPage": 31,
      "pdfPage": 31,
      "pageNumbering": "PDF page number equals printed English page number in these editions."
    },
    {
      "id": "lg-support",
      "title": "LG WM4000HWA product support",
      "url": "https://www.lg.com/us/support/product/lg-WM4000HWA.ABWEUUS",
      "version": "Live US model support page",
      "checkedAt": "2026-10-13",
      "purpose": "US model identity; newer revisions require comparison to supplied manual",
      "reuse": "Link only",
      "locator": "US WM4000HWA identity. Current support listings may contain a newer manual; these steps require MFL71728908 Rev.02_051022."
    }
  ],
  "assets": [
    {
      "id": "lg-panel-controls",
      "url": "/diagrams/lg-panel-controls.svg",
      "kind": "original schematic",
      "alt": "Conceptual Power, Rinse+Spin with Control Lock marking, Spin and Start/Pause controls",
      "license": "Original Homekeep artwork. Conceptual component relationships, not a scale drawing or an installation template.",
      "sourceId": "lg-manual",
      "locator": "pp. 31, 43–44"
    }
  ],
  "relatedIds": [
    "lg-door-error"
  ],
  "family": "door-controls",
  "diagramId": "lg-panel-controls",
  "recordFields": [
    {
      "key": "before-observation",
      "label": "Display and button marking before unlocking",
      "phase": "before",
      "type": "text",
      "placeholder": "CL; Rinse+Spin / Control Lock marking"
    },
    {
      "key": "after-observation",
      "label": "Display and control response after the hold",
      "phase": "after",
      "type": "text",
      "placeholder": "CL cleared or remained; option tested"
    }
  ],
  "maintenance": {
    "intervalDays": null,
    "basis": "user-selected",
    "label": "Check when CL appears or controls are locked; choose any personal reminder.",
    "sourceId": "lg-manual",
    "locator": "pp. 31, 44"
  }
}