{
  "id": "lg-detergent-dose",
  "version": "2.0.0",
  "title": "Measure and place detergent for the next load",
  "deviceFamily": "washer",
  "modelApplicability": {
    "modelIds": [
      "lg-wm4000hwa"
    ],
    "region": "US",
    "panel": "Rinse+Spin button with Control Lock marking; Tub Clean cycle. Compare your supplied manual with MFL71728908 Rev.02_051022.",
    "manualVersion": "MFL71728908 Rev.02_051022"
  },
  "exclusions": [
    "WM3400CW",
    "WM4000HBA",
    "WM4080HWA",
    "WM4000HWA with a different control panel or manual instructions"
  ],
  "intent": "maintenance",
  "summary": "Record product concentration, load conditions and measured dose, then choose the correct location for liquid, powder or a pack.",
  "prerequisites": [
    {
      "text": "Keep laundry products away from children and pets. Follow garment and product labels; never mix bleach with acids or ammonia.",
      "sourceId": "lg-manual",
      "locator": "pp. 5, 20–22"
    },
    {
      "text": "Use HE detergent and a readable measuring device. If there are already excess suds or a leak, use the corresponding troubleshooting task before adding product.",
      "sourceId": "lg-manual",
      "locator": "pp. 5, 20–22"
    }
  ],
  "tools": [
    "Detergent measuring device"
  ],
  "materials": [
    "One HE detergent compatible with the laundry"
  ],
  "steps": [
    {
      "id": "step-1",
      "text": "Read the HE marking, concentration and dosing directions on the product. Record load size, soil and known water softness; do not invent a dose if the label is unreadable.",
      "sourceId": "lg-manual",
      "locator": "pp. 5, 20–22"
    },
    {
      "id": "step-2",
      "text": "Measure liquid or powder rather than pouring by eye. For an average load, the washer manual specifies less than half the detergent manufacturer's recommended maximum; use less for small loads, light soil or soft water. Observe the product label and never exceed its maximum.",
      "sourceId": "lg-manual",
      "locator": "pp. 5, 20–22"
    },
    {
      "id": "step-3",
      "text": "For liquid detergent, keep the liquid cup in the main-wash compartment. For powdered main-wash detergent, remove that liquid cup. Keep below the marked maximum; a maximum mark is not a target dose.",
      "sourceId": "lg-manual",
      "locator": "pp. 5, 20–22"
    },
    {
      "id": "step-4",
      "text": "If using a single-use pack, use no more than one and put it in the drum before the laundry. Keep packs, gels and tablets out of the dispenser. If using a pack, omit the liquid/powder dispensing step.",
      "sourceId": "lg-manual",
      "locator": "pp. 5, 20–22"
    },
    {
      "id": "step-5",
      "text": "Gently close the drawer and use an appropriate normal cycle. Record the measured amount or pack count. At cycle completion, inspect for residue or excessive suds before setting a dose for another load.",
      "sourceId": "lg-manual",
      "locator": "pp. 5, 20–22"
    }
  ],
  "checks": [
    {
      "id": "dose-product",
      "goal": "Is a readable HE detergent label available?",
      "question": "Is a readable HE detergent label available?",
      "instruction": "Use this task before adding product. Existing excess suds or leakage needs its own task first.",
      "stepIds": [
        "step-1"
      ],
      "choices": [
        {
          "label": "HE marking and dosing directions are readable",
          "next": "dose-measure",
          "observation": "normal"
        },
        {
          "label": "Wrong product, unreadable label or no dosing need",
          "next": "identified",
          "observation": "abnormal"
        },
        {
          "label": "Suds or water are escaping",
          "next": "service",
          "observation": "abnormal"
        },
        {
          "label": "I have not read the product label",
          "next": "ready",
          "observation": "unobserved"
        }
      ],
      "sourceId": "lg-manual",
      "locator": "pp. 5, 20"
    },
    {
      "id": "dose-measure",
      "goal": "Which measured detergent format will you use?",
      "question": "Which measured detergent format will you use?",
      "instruction": "Record concentration and load conditions. Use the manufacturer's measure; the manual advises less than half the recommended maximum for an average load, and less for soft water, light soil or smaller loads.",
      "stepIds": [
        "step-2"
      ],
      "choices": [
        {
          "label": "Liquid or powder dose is measured",
          "next": "dose-compartment",
          "observation": "normal"
        },
        {
          "label": "One single-use pack will be used",
          "next": "dose-pack",
          "observation": "normal"
        },
        {
          "label": "The amount exceeds the directions or is uncertain",
          "next": "identified",
          "observation": "abnormal"
        },
        {
          "label": "I have not measured or selected the dose",
          "next": "ready",
          "observation": "unobserved"
        }
      ],
      "sourceId": "lg-manual",
      "locator": "p. 20"
    },
    {
      "id": "dose-compartment",
      "goal": "Is the main-wash compartment set for this product?",
      "question": "Is the main-wash compartment set for this product?",
      "instruction": "Keep the liquid cup for liquid detergent; remove it for powder. Stay below the maximum line. Add only the measured dose.",
      "stepIds": [
        "step-3"
      ],
      "choices": [
        {
          "label": "Product is in the correct main-wash compartment",
          "next": "dose-drawer-close",
          "observation": "normal"
        },
        {
          "label": "Drawer is damaged or product went into the wrong compartment",
          "next": "service",
          "observation": "abnormal"
        },
        {
          "label": "Product placement has not been checked",
          "next": "ready",
          "observation": "unobserved"
        }
      ],
      "sourceId": "lg-manual",
      "locator": "pp. 20–21"
    },
    {
      "id": "dose-pack",
      "goal": "Is one pack placed in the drum before the laundry?",
      "question": "Is one pack placed in the drum before the laundry?",
      "instruction": "Do not place packs, gels or tablets in the dispenser and do not add a second pack.",
      "stepIds": [
        "step-4"
      ],
      "choices": [
        {
          "label": "One pack is in the drum before loading",
          "next": "dose-drawer-close",
          "observation": "normal"
        },
        {
          "label": "Pack placement or count needs correction before starting",
          "next": "identified",
          "observation": "abnormal"
        },
        {
          "label": "The pack is not placed yet",
          "next": "ready",
          "observation": "unobserved"
        }
      ],
      "sourceId": "lg-manual",
      "locator": "p. 20"
    },
    {
      "id": "dose-drawer-close",
      "goal": "Are the dose recorded and drawer gently closed?",
      "question": "Are the dose recorded and drawer gently closed?",
      "instruction": "Complete normal loading and start an appropriate cycle only with an intact, assembled washer and no leak.",
      "stepIds": [
        "step-5"
      ],
      "choices": [
        {
          "label": "Dose is recorded and the normal wash has started",
          "next": "dose-result",
          "observation": "normal"
        },
        {
          "label": "The drawer will not close or a leak appears",
          "next": "service",
          "observation": "abnormal"
        },
        {
          "label": "Dose record or wash start is pending",
          "next": "ready",
          "observation": "unobserved"
        }
      ],
      "sourceId": "lg-manual",
      "locator": "pp. 20–21"
    },
    {
      "id": "dose-result",
      "goal": "What do the clothes and drum show after the wash?",
      "question": "What do the clothes and drum show after the wash?",
      "instruction": "Record the same product and dose with the result. Use the suds task for active excess suds; do not add more detergent to correct residue.",
      "stepIds": [
        "step-5"
      ],
      "choices": [
        {
          "label": "No excessive suds or visible detergent residue",
          "next": "done",
          "observation": "normal"
        },
        {
          "label": "Residue or excess suds remain",
          "next": "identified",
          "observation": "abnormal"
        },
        {
          "label": "Leakage occurred",
          "next": "service",
          "observation": "abnormal"
        },
        {
          "label": "The wash result has not been observed",
          "next": "ready",
          "observation": "unobserved"
        }
      ],
      "sourceId": "lg-manual",
      "locator": "pp. 20, 44, 46"
    }
  ],
  "branches": {
    "entry": "dose-product",
    "outcomes": {
      "done": {
        "title": "Result recorded",
        "text": "You recorded the task result from your own observation. Keep the before and after notes and recheck during normal use. This record does not certify the appliance condition.",
        "type": "user-maintenance"
      },
      "identified": {
        "title": "Adjust the product plan",
        "text": "Confirm HE detergent and its dose before starting. For residue after a completed wash, review the measured amount and the manual's Extra Rinse guidance; use the separate excess-suds task if needed.",
        "type": "issue-located"
      },
      "service": {
        "type": "service-needed",
        "title": "Pause and arrange qualified help",
        "text": "Keep the appliance out of use if a safety concern remains. Give the technician the exact model, the visible symptom and any displayed code. Do not open the cabinet or make electrical measurements."
      },
      "ready": {
        "title": "Observation still needed",
        "text": "Your notes are saved. The missing observation is not evidence of a fault or a completed action. Complete only the steps you can perform safely, or ask for help.",
        "type": "prepared"
      }
    }
  },
  "outcomeChecks": [
    {
      "text": "A measured dose and correct product location were recorded, with the next wash result observed.",
      "sourceId": "lg-manual",
      "locator": "pp. 5, 20–22"
    }
  ],
  "stopConditions": [
    "Smoke, a burning smell, damaged wiring, standing water near power, or an active leak: stop using the appliance. Disconnect power only from a safe, dry location and arrange qualified service.",
    "Stop if a part is damaged, jammed, sharp, inaccessible, or does not match your manual. Do not force parts or remove a cabinet panel."
  ],
  "sources": [
    {
      "id": "lg-manual",
      "title": "LG WM4000H*A / WM4080H*A Owner’s Manual",
      "url": "https://media.us.lg.com/m/12df7154cf356724/original/WM4080_2023_Owners-Manual_Washer_Eng.pdf",
      "version": "MFL71728908 Rev.02_051022",
      "checkedAt": "2026-10-13",
      "purpose": "User maintenance, control operations, observable troubleshooting and safety",
      "reuse": "Copyright LG. Linked reference; original summaries only. No manual illustrations reproduced.",
      "locator": "pp. 5, 20–22",
      "pdfPage": 20
    },
    {
      "id": "lg-support",
      "title": "LG WM4000HWA product support",
      "url": "https://www.lg.com/us/support/product/lg-WM4000HWA.ABWEUUS",
      "version": "Live US model support page",
      "checkedAt": "2026-10-13",
      "purpose": "US model identity; newer revisions require comparison to supplied manual",
      "reuse": "Link only",
      "locator": "US WM4000HWA identity. Current support listings may contain a newer manual; these steps require MFL71728908 Rev.02_051022."
    }
  ],
  "assets": [
    {
      "id": "lg-drawer-products",
      "url": "/diagrams/lg-drawer-products.svg",
      "kind": "original schematic",
      "alt": "Separate main detergent cup, bleach and softener compartments, plus packs placed directly in the drum",
      "license": "Original Homekeep artwork. Conceptual component relationships, not a scale drawing or an installation template.",
      "sourceId": "lg-manual",
      "locator": "pp. 5, 20–22"
    }
  ],
  "relatedIds": [
    "lg-excess-suds",
    "lg-drawer-clean",
    "lg-load-preparation"
  ],
  "family": "wash-dry",
  "diagramId": "lg-drawer-products",
  "recordFields": [
    {
      "key": "product",
      "label": "Product format and concentration",
      "phase": "before",
      "type": "text",
      "placeholder": "HE liquid 2X, powder or one pack"
    },
    {
      "key": "conditions",
      "label": "Load and water conditions",
      "phase": "before",
      "type": "text",
      "placeholder": "Small/average load; soil; known water softness"
    },
    {
      "key": "dose",
      "label": "Measured dose or pack count",
      "phase": "after",
      "type": "text",
      "placeholder": "Amount and unit, or one pack"
    },
    {
      "key": "dose-result",
      "label": "Wash result",
      "phase": "after",
      "type": "text",
      "placeholder": "Residue, excess suds or neither; next wash still pending if applicable"
    }
  ],
  "maintenance": {
    "intervalDays": null,
    "basis": "user-selected",
    "label": "Measure for each load; dose depends on product and load conditions, not a calendar interval.",
    "sourceId": "lg-manual",
    "locator": "p. 20"
  }
}