{
  "id": "lg-door-seal",
  "version": "2.0.0",
  "title": "Clean buildup around the door seal",
  "deviceFamily": "washer",
  "modelApplicability": {
    "modelIds": [
      "lg-wm4000hwa"
    ],
    "region": "US",
    "panel": "Rinse+Spin button with Control Lock marking; Tub Clean cycle. Compare your supplied manual with MFL71728908 Rev.02_051022.",
    "manualVersion": "MFL71728908 Rev.02_051022"
  },
  "exclusions": [
    "WM3400CW",
    "WM4000HBA",
    "WM4080HWA",
    "WM4000HWA with a different control panel or manual instructions"
  ],
  "intent": "maintenance",
  "summary": "Use the manual’s diluted solution with gloves and eye protection; dry the seal afterward.",
  "prerequisites": [
    {
      "text": "Switch off and unplug; stop drum motion and allow the washer to cool.",
      "sourceId": "lg-manual",
      "locator": "pp. 5, 37, 39"
    },
    {
      "text": "Wear rubber gloves and protective goggles; ventilate the area.",
      "sourceId": "lg-manual",
      "locator": "pp. 5, 37, 39"
    },
    {
      "text": "Keep children and pets away. Never mix bleach with ammonia, vinegar, acids or another cleaner.",
      "sourceId": "lg-manual",
      "locator": "pp. 5, 37, 39"
    }
  ],
  "tools": [
    "Rubber gloves",
    "Protective goggles",
    "Soft cloth",
    "Measuring vessel"
  ],
  "materials": [
    "Liquid chlorine bleach",
    "Water",
    "Dry towel"
  ],
  "steps": [
    {
      "id": "step-1",
      "text": "Prepare the manual’s solution: 3/4 cup (177 mL) liquid chlorine bleach in 1 gallon (3.8 L) water. Do not use undiluted bleach.",
      "sourceId": "lg-manual",
      "locator": "pp. 5, 37, 39"
    },
    {
      "id": "step-2",
      "text": "Wet the cloth with the diluted solution and wipe around the door seal. Do not pull the seal out of place.",
      "sourceId": "lg-manual",
      "locator": "pp. 5, 37, 39"
    },
    {
      "id": "step-3",
      "text": "Dry remaining moisture using a separate towel. Stop and request service if the rubber is split or damaged.",
      "sourceId": "lg-manual",
      "locator": "pp. 5, 37, 39"
    },
    {
      "id": "step-4",
      "text": "Leave the door open to let the seal dry completely only if children and pets cannot enter the drum.",
      "sourceId": "lg-manual",
      "locator": "pp. 5, 37, 39"
    }
  ],
  "checks": [
    {
      "id": "seal-surface",
      "goal": "What is visible around the stopped washer door seal?",
      "question": "What is visible around the stopped washer door seal?",
      "instruction": "Unplug before hands-on cleaning. Inspect without stretching or lifting the seal out of its fitted position.",
      "stepIds": [],
      "choices": [
        {
          "label": "Seal is clean and monthly cleaning is not due",
          "next": "identified",
          "observation": "normal"
        },
        {
          "label": "Dirt is visible or monthly cleaning is due",
          "next": "seal-protection",
          "observation": "abnormal"
        },
        {
          "label": "Rubber is torn or displaced",
          "next": "service",
          "observation": "abnormal"
        },
        {
          "label": "I have not checked this yet",
          "next": "ready",
          "observation": "unobserved"
        }
      ],
      "sourceId": "lg-manual",
      "locator": "pp. 5, 39"
    },
    {
      "id": "seal-protection",
      "goal": "Are gloves, eye protection and the correct dilution ready?",
      "question": "Are gloves, eye protection and the correct dilution ready?",
      "instruction": "Use 3/4 cup (177 mL) liquid chlorine bleach in 1 gallon (3.8 L) water. Ventilate. Keep acids, vinegar and ammonia away.",
      "stepIds": [
        "step-1"
      ],
      "choices": [
        {
          "label": "Protection and dilution are confirmed",
          "next": "seal-wipe",
          "observation": "normal"
        },
        {
          "label": "Chemicals were mixed or exposure occurred",
          "next": "service",
          "observation": "abnormal"
        },
        {
          "label": "I have not prepared the solution safely",
          "next": "ready",
          "observation": "unobserved"
        }
      ],
      "sourceId": "lg-manual",
      "locator": "pp. 5, 39"
    },
    {
      "id": "seal-wipe",
      "goal": "Could the visible seal be wiped without disturbing it?",
      "question": "Could the visible seal be wiped without disturbing it?",
      "instruction": "Use a soft cloth wet with the diluted solution. Do not pull the rubber out of place.",
      "stepIds": [
        "step-2"
      ],
      "choices": [
        {
          "label": "Accessible seal surfaces were wiped",
          "next": "seal-dry",
          "observation": "normal"
        },
        {
          "label": "Rubber splits, loosens or cannot be reached safely",
          "next": "service",
          "observation": "abnormal"
        },
        {
          "label": "Wiping is still pending",
          "next": "ready",
          "observation": "unobserved"
        }
      ],
      "sourceId": "lg-manual",
      "locator": "p. 39"
    },
    {
      "id": "seal-dry",
      "goal": "Has remaining moisture been wiped away?",
      "question": "Has remaining moisture been wiped away?",
      "instruction": "Use a separate dry towel, then allow safe drying with children and pets excluded from the drum.",
      "stepIds": [
        "step-3",
        "step-4"
      ],
      "choices": [
        {
          "label": "Towel drying is done and safe ventilation is arranged",
          "next": "seal-finish",
          "observation": "normal"
        },
        {
          "label": "A visible split or loose area remains",
          "next": "service",
          "observation": "abnormal"
        },
        {
          "label": "The seal has not been dried",
          "next": "ready",
          "observation": "unobserved"
        }
      ],
      "sourceId": "lg-manual",
      "locator": "pp. 37, 39"
    },
    {
      "id": "seal-finish",
      "goal": "How does the seal look after drying?",
      "question": "How does the seal look after drying?",
      "instruction": "Record surface condition. Persistent staining alone does not prove a failed seal.",
      "stepIds": [],
      "choices": [
        {
          "label": "Seal is intact and clean to observation",
          "next": "done",
          "observation": "normal"
        },
        {
          "label": "Staining remains but rubber is intact",
          "next": "identified",
          "observation": "abnormal"
        },
        {
          "label": "Seal appears damaged",
          "next": "service",
          "observation": "abnormal"
        },
        {
          "label": "I have not checked the dry surface",
          "next": "ready",
          "observation": "unobserved"
        }
      ],
      "sourceId": "lg-manual",
      "locator": "p. 39"
    }
  ],
  "branches": {
    "entry": "seal-surface",
    "outcomes": {
      "done": {
        "title": "Result recorded",
        "text": "You recorded the task result from your own observation. Keep the before and after notes and recheck during normal use. This record does not certify the appliance condition.",
        "type": "user-maintenance"
      },
      "identified": {
        "title": "Next action recorded",
        "text": "The observed condition does not call for further action in this task, or a different task is more appropriate. Keep the observation in your record; do not infer a failed component.",
        "type": "issue-located"
      },
      "service": {
        "type": "service-needed",
        "title": "Pause and arrange qualified help",
        "text": "Keep the appliance out of use if a safety concern remains. Give the technician the exact model, the visible symptom and any displayed code. Do not open the cabinet or make electrical measurements."
      },
      "ready": {
        "title": "Observation still needed",
        "text": "Your notes are saved. The missing observation is not evidence of a fault or a completed action. Complete only the steps you can perform safely, or ask for help.",
        "type": "prepared"
      }
    }
  },
  "outcomeChecks": [
    {
      "text": "The seal is clean and dry without visible damage",
      "sourceId": "lg-manual",
      "locator": "pp. 5, 37, 39"
    }
  ],
  "stopConditions": [
    "Smoke, a burning smell, damaged wiring, standing water near power, or an active leak: stop using the appliance. Disconnect power only from a safe, dry location and arrange qualified service.",
    "Stop if a part is damaged, jammed, sharp, inaccessible, or does not match your manual. Do not force parts or remove a cabinet panel."
  ],
  "sources": [
    {
      "id": "lg-manual",
      "title": "LG WM4000H*A / WM4080H*A Owner’s Manual",
      "url": "https://media.us.lg.com/m/12df7154cf356724/original/WM4080_2023_Owners-Manual_Washer_Eng.pdf",
      "version": "MFL71728908 Rev.02_051022",
      "checkedAt": "2026-10-13",
      "purpose": "User maintenance, control operations, observable troubleshooting and safety",
      "reuse": "Copyright LG. Linked reference; original summaries only. No manual illustrations reproduced.",
      "locator": "pp. 5, 37, 39",
      "topicPage": 39,
      "pdfPage": 39,
      "pageNumbering": "PDF page number equals printed English page number in these editions."
    },
    {
      "id": "lg-support",
      "title": "LG WM4000HWA product support",
      "url": "https://www.lg.com/us/support/product/lg-WM4000HWA.ABWEUUS",
      "version": "Live US model support page",
      "checkedAt": "2026-10-13",
      "purpose": "US model identity; newer revisions require comparison to supplied manual",
      "reuse": "Link only",
      "locator": "US WM4000HWA identity. Current support listings may contain a newer manual; these steps require MFL71728908 Rev.02_051022."
    }
  ],
  "assets": [
    {
      "id": "lg-door-seal",
      "url": "/diagrams/lg-door-seal.svg",
      "kind": "original schematic",
      "alt": "Door glass, fixed rubber seal and garment clearance shown without removing the seal",
      "license": "Original Homekeep artwork. Conceptual component relationships, not a scale drawing or an installation template.",
      "sourceId": "lg-manual",
      "locator": "pp. 5, 37, 39"
    }
  ],
  "relatedIds": [
    "lg-odor",
    "lg-leak-check"
  ],
  "family": "care",
  "diagramId": "lg-door-seal",
  "recordFields": [
    {
      "key": "before-observation",
      "label": "Seal buildup or damage before cleaning",
      "phase": "before",
      "type": "text",
      "placeholder": "Location of buildup; visible tear or none"
    },
    {
      "key": "after-observation",
      "label": "Seal surface after drying",
      "phase": "after",
      "type": "text",
      "placeholder": "Clean, stained or visibly damaged"
    }
  ],
  "maintenance": {
    "intervalDays": 30,
    "basis": "manufacturer",
    "label": "Clean monthly; the 30-day reminder approximates a calendar month.",
    "sourceId": "lg-manual",
    "locator": "p. 39"
  }
}