{
  "id": "lg-drawer-clean",
  "version": "2.0.0",
  "title": "Wash residue from the dispenser drawer",
  "deviceFamily": "washer",
  "modelApplicability": {
    "modelIds": [
      "lg-wm4000hwa"
    ],
    "region": "US",
    "panel": "Rinse+Spin button with Control Lock marking; Tub Clean cycle. Compare your supplied manual with MFL71728908 Rev.02_051022.",
    "manualVersion": "MFL71728908 Rev.02_051022"
  },
  "exclusions": [
    "WM3400CW",
    "WM4000HBA",
    "WM4080HWA",
    "WM4000HWA with a different control panel or manual instructions"
  ],
  "intent": "maintenance",
  "summary": "Remove the drawer and inserts for a warm-water clean without soap.",
  "prerequisites": [
    {
      "text": "Turn off and unplug the washer before cleaning.",
      "sourceId": "lg-manual",
      "locator": "pp. 5, 38–39"
    },
    {
      "text": "Empty the detergent drawer and keep the recess dry; do not spray water into the washer.",
      "sourceId": "lg-manual",
      "locator": "pp. 5, 38–39"
    }
  ],
  "tools": [
    "Soft cloth",
    "Small non-metal brush"
  ],
  "materials": [
    "Warm water"
  ],
  "steps": [
    {
      "id": "step-1",
      "text": "Pull the drawer to its stop. Press its release button and draw it fully out. Stop if the release does not match your manual.",
      "sourceId": "lg-manual",
      "locator": "pp. 5, 38–39"
    },
    {
      "id": "step-2",
      "text": "Lift out the removable inserts. Clean the inserts and drawer with warm water and a soft cloth or brush. Use no soap.",
      "sourceId": "lg-manual",
      "locator": "pp. 5, 38–39"
    },
    {
      "id": "step-3",
      "text": "Use the small non-metal brush to remove residue from the upper and lower recess without spraying water inside.",
      "sourceId": "lg-manual",
      "locator": "pp. 5, 38–39"
    },
    {
      "id": "step-4",
      "text": "Dry the cleaned parts with a towel. Refit the inserts in their original positions and slide the drawer back fully.",
      "sourceId": "lg-manual",
      "locator": "pp. 5, 38–39"
    },
    {
      "id": "step-5",
      "text": "At the next normal wash, check that products dispense and the drawer stays closed.",
      "sourceId": "lg-manual",
      "locator": "pp. 5, 38–39"
    }
  ],
  "checks": [
    {
      "id": "drawer-residue",
      "goal": "Is there buildup or is drawer cleaning due?",
      "question": "Is there buildup or is drawer cleaning due?",
      "instruction": "The manual calls for cleaning once or twice a month. A small amount of clean water left in a compartment can be normal.",
      "stepIds": [],
      "choices": [
        {
          "label": "No buildup and cleaning is not due",
          "next": "identified",
          "observation": "normal"
        },
        {
          "label": "Residue is present or scheduled cleaning is due",
          "next": "drawer-release",
          "observation": "abnormal"
        },
        {
          "label": "I have not checked this yet",
          "next": "ready",
          "observation": "unobserved"
        }
      ],
      "sourceId": "lg-manual",
      "locator": "pp. 21, 38–39"
    },
    {
      "id": "drawer-release",
      "goal": "Did the unplugged washer drawer release normally?",
      "question": "Did the unplugged washer drawer release normally?",
      "instruction": "Turn off and unplug. Pull to the stop, press the release and remove the drawer. Do not force an unfamiliar or jammed release.",
      "stepIds": [
        "step-1"
      ],
      "choices": [
        {
          "label": "Drawer released and inserts can be removed",
          "next": "drawer-wash",
          "observation": "normal"
        },
        {
          "label": "Release is jammed, damaged or does not match",
          "next": "service",
          "observation": "abnormal"
        },
        {
          "label": "Power isolation or removal is pending",
          "next": "ready",
          "observation": "unobserved"
        }
      ],
      "sourceId": "lg-manual",
      "locator": "pp. 5, 38"
    },
    {
      "id": "drawer-wash",
      "goal": "Are the inserts, drawer and recess free of accessible residue?",
      "question": "Are the inserts, drawer and recess free of accessible residue?",
      "instruction": "Wash removable parts in warm water without soap. Use a small non-metal brush in the recess and never spray inside the washer.",
      "stepIds": [
        "step-2",
        "step-3"
      ],
      "choices": [
        {
          "label": "Accessible residue is removed and parts are intact",
          "next": "drawer-seat",
          "observation": "normal"
        },
        {
          "label": "Parts are damaged or residue is inaccessible",
          "next": "service",
          "observation": "abnormal"
        },
        {
          "label": "Cleaning is incomplete",
          "next": "ready",
          "observation": "unobserved"
        }
      ],
      "sourceId": "lg-manual",
      "locator": "pp. 38–39"
    },
    {
      "id": "drawer-seat",
      "goal": "Do the dry inserts and drawer sit in their original positions?",
      "question": "Do the dry inserts and drawer sit in their original positions?",
      "instruction": "Dry each part and refit it before restoring power. The drawer should slide fully closed.",
      "stepIds": [
        "step-4"
      ],
      "choices": [
        {
          "label": "Inserts seated and drawer closes",
          "next": "drawer-next-wash",
          "observation": "normal"
        },
        {
          "label": "An insert or drawer will not seat",
          "next": "service",
          "observation": "abnormal"
        },
        {
          "label": "I have not refitted the parts",
          "next": "ready",
          "observation": "unobserved"
        }
      ],
      "sourceId": "lg-manual",
      "locator": "p. 39"
    },
    {
      "id": "drawer-next-wash",
      "goal": "How did the drawer dispense on the next normal wash?",
      "question": "How did the drawer dispense on the next normal wash?",
      "instruction": "Distinguish a little clean water from product residue or overflow. Stop use for leakage.",
      "stepIds": [
        "step-5"
      ],
      "choices": [
        {
          "label": "Products dispensed without overflow",
          "next": "done",
          "observation": "normal"
        },
        {
          "label": "Product stays behind or water escapes",
          "next": "service",
          "observation": "abnormal"
        },
        {
          "label": "The next wash is not yet observed",
          "next": "ready",
          "observation": "unobserved"
        }
      ],
      "sourceId": "lg-manual",
      "locator": "pp. 21, 38–39"
    }
  ],
  "branches": {
    "entry": "drawer-residue",
    "outcomes": {
      "done": {
        "title": "Result recorded",
        "text": "You recorded the task result from your own observation. Keep the before and after notes and recheck during normal use. This record does not certify the appliance condition.",
        "type": "user-maintenance"
      },
      "identified": {
        "title": "Next action recorded",
        "text": "The observed condition does not call for further action in this task, or a different task is more appropriate. Keep the observation in your record; do not infer a failed component.",
        "type": "issue-located"
      },
      "service": {
        "type": "service-needed",
        "title": "Pause and arrange qualified help",
        "text": "Keep the appliance out of use if a safety concern remains. Give the technician the exact model, the visible symptom and any displayed code. Do not open the cabinet or make electrical measurements."
      },
      "ready": {
        "title": "Observation still needed",
        "text": "Your notes are saved. The missing observation is not evidence of a fault or a completed action. Complete only the steps you can perform safely, or ask for help.",
        "type": "prepared"
      }
    }
  },
  "outcomeChecks": [
    {
      "text": "The drawer slides fully closed and the next wash dispenses normally",
      "sourceId": "lg-manual",
      "locator": "pp. 5, 38–39"
    }
  ],
  "stopConditions": [
    "Smoke, a burning smell, damaged wiring, standing water near power, or an active leak: stop using the appliance. Disconnect power only from a safe, dry location and arrange qualified service.",
    "Stop if a part is damaged, jammed, sharp, inaccessible, or does not match your manual. Do not force parts or remove a cabinet panel."
  ],
  "sources": [
    {
      "id": "lg-manual",
      "title": "LG WM4000H*A / WM4080H*A Owner’s Manual",
      "url": "https://media.us.lg.com/m/12df7154cf356724/original/WM4080_2023_Owners-Manual_Washer_Eng.pdf",
      "version": "MFL71728908 Rev.02_051022",
      "checkedAt": "2026-10-13",
      "purpose": "User maintenance, control operations, observable troubleshooting and safety",
      "reuse": "Copyright LG. Linked reference; original summaries only. No manual illustrations reproduced.",
      "locator": "pp. 5, 38–39",
      "topicPage": 38,
      "pdfPage": 38,
      "pageNumbering": "PDF page number equals printed English page number in these editions."
    },
    {
      "id": "lg-support",
      "title": "LG WM4000HWA product support",
      "url": "https://www.lg.com/us/support/product/lg-WM4000HWA.ABWEUUS",
      "version": "Live US model support page",
      "checkedAt": "2026-10-13",
      "purpose": "US model identity; newer revisions require comparison to supplied manual",
      "reuse": "Link only",
      "locator": "US WM4000HWA identity. Current support listings may contain a newer manual; these steps require MFL71728908 Rev.02_051022."
    }
  ],
  "assets": [
    {
      "id": "lg-drawer-products",
      "url": "/diagrams/lg-drawer-products.svg",
      "kind": "original schematic",
      "alt": "Conceptual removable dispenser inserts and separate main detergent, bleach and softener compartments",
      "license": "Original Homekeep artwork. Conceptual component relationships, not a scale drawing or an installation template.",
      "sourceId": "lg-manual",
      "locator": "pp. 5, 38–39"
    }
  ],
  "relatedIds": [
    "lg-tub-clean",
    "lg-odor"
  ],
  "family": "care",
  "diagramId": "lg-drawer-products",
  "recordFields": [
    {
      "key": "before-observation",
      "label": "Residue and last drawer-cleaning date",
      "phase": "before",
      "type": "text",
      "placeholder": "Which compartment; visible buildup"
    },
    {
      "key": "after-observation",
      "label": "Refitting and next-wash dispensing result",
      "phase": "after",
      "type": "text",
      "placeholder": "Inserts seated; residue, water or overflow after wash"
    }
  ],
  "maintenance": {
    "intervalDays": 30,
    "basis": "manufacturer",
    "label": "Clean once or twice a month. A 30-day reminder represents the monthly end of that range.",
    "sourceId": "lg-manual",
    "locator": "pp. 38–39"
  }
}