{
  "id": "lg-exterior-clean",
  "version": "2.0.0",
  "title": "Clean the washer door and exterior",
  "deviceFamily": "washer",
  "modelApplicability": {
    "modelIds": [
      "lg-wm4000hwa"
    ],
    "region": "US",
    "panel": "Rinse+Spin button with Control Lock marking; Tub Clean cycle. Compare your supplied manual with MFL71728908 Rev.02_051022.",
    "manualVersion": "MFL71728908 Rev.02_051022"
  },
  "exclusions": [
    "WM3400CW",
    "WM4000HBA",
    "WM4080HWA",
    "WM4000HWA with a different control panel or manual instructions"
  ],
  "intent": "maintenance",
  "summary": "Wipe spills and use soft cloths to protect the finish and display.",
  "prerequisites": [
    {
      "text": "Turn off and unplug before cleaning.",
      "sourceId": "lg-manual",
      "locator": "pp. 5, 37"
    },
    {
      "text": "Use no solvents, abrasive cleaners or sharp objects on the panel.",
      "sourceId": "lg-manual",
      "locator": "pp. 5, 37"
    }
  ],
  "tools": [
    "Soft damp cloth",
    "Soft dry cloth"
  ],
  "materials": [
    "Water"
  ],
  "steps": [
    {
      "id": "step-1",
      "text": "Wipe spills promptly from the outside of the machine.",
      "sourceId": "lg-manual",
      "locator": "pp. 5, 37"
    },
    {
      "id": "step-2",
      "text": "Wipe the outside and inside of the door with a damp cloth, then dry with a soft cloth.",
      "sourceId": "lg-manual",
      "locator": "pp. 5, 37"
    },
    {
      "id": "step-3",
      "text": "Gently wipe exterior panels with a damp cloth. Keep water away from electrical openings; never spray the machine.",
      "sourceId": "lg-manual",
      "locator": "pp. 5, 37"
    },
    {
      "id": "step-4",
      "text": "Dry the surfaces and inspect for cracks or damaged controls. Stop for service if electrical damage is visible.",
      "sourceId": "lg-manual",
      "locator": "pp. 5, 37"
    }
  ],
  "checks": [
    {
      "id": "exterior-area",
      "goal": "Where is the spill or dirt?",
      "question": "Where is the spill or dirt?",
      "instruction": "Observe before touching. Liquid near power, damaged controls or a wet electrical area requires qualified help.",
      "stepIds": [],
      "choices": [
        {
          "label": "No spills or dirt to remove",
          "next": "identified",
          "observation": "normal"
        },
        {
          "label": "Dirt is on the door glass or exterior finish",
          "next": "cloth-ready",
          "observation": "abnormal"
        },
        {
          "label": "Liquid or damage is at electrical parts",
          "next": "service",
          "observation": "abnormal"
        },
        {
          "label": "I have not checked this yet",
          "next": "ready",
          "observation": "unobserved"
        }
      ],
      "sourceId": "lg-manual",
      "locator": "pp. 4–5, 37"
    },
    {
      "id": "cloth-ready",
      "goal": "Is power unplugged and a soft damp cloth ready?",
      "question": "Is power unplugged and a soft damp cloth ready?",
      "instruction": "Use a cloth, never a spray. Keep solvents, abrasives and sharp tools away from the finish and display.",
      "stepIds": [],
      "choices": [
        {
          "label": "Unplugged; suitable damp and dry cloths are ready",
          "next": "exterior-wipe",
          "observation": "normal"
        },
        {
          "label": "Plug cannot be safely reached or damage is visible",
          "next": "service",
          "observation": "abnormal"
        },
        {
          "label": "Preparation is not complete",
          "next": "ready",
          "observation": "unobserved"
        }
      ],
      "sourceId": "lg-manual",
      "locator": "pp. 5, 37"
    },
    {
      "id": "exterior-wipe",
      "goal": "Have spills, door glass and panels been gently wiped?",
      "question": "Have spills, door glass and panels been gently wiped?",
      "instruction": "Wipe the inside and outside of the door and the external panels. Keep water out of openings.",
      "stepIds": [
        "step-1",
        "step-2",
        "step-3"
      ],
      "choices": [
        {
          "label": "Accessible surfaces are wiped",
          "next": "exterior-dry",
          "observation": "normal"
        },
        {
          "label": "Cleaning reveals a crack or damaged control",
          "next": "service",
          "observation": "abnormal"
        },
        {
          "label": "I have not finished wiping",
          "next": "ready",
          "observation": "unobserved"
        }
      ],
      "sourceId": "lg-manual",
      "locator": "p. 37"
    },
    {
      "id": "exterior-dry",
      "goal": "Are cleaned surfaces dry and intact?",
      "question": "Are cleaned surfaces dry and intact?",
      "instruction": "Finish with a soft dry cloth. Stop if any electrical damage is visible.",
      "stepIds": [
        "step-4"
      ],
      "choices": [
        {
          "label": "Surfaces are dry and intact",
          "next": "done",
          "observation": "normal"
        },
        {
          "label": "Damage or unexplained wetness remains",
          "next": "service",
          "observation": "abnormal"
        },
        {
          "label": "Drying or inspection is pending",
          "next": "ready",
          "observation": "unobserved"
        }
      ],
      "sourceId": "lg-manual",
      "locator": "pp. 5, 37"
    }
  ],
  "branches": {
    "entry": "exterior-area",
    "outcomes": {
      "done": {
        "title": "Result recorded",
        "text": "You recorded the task result from your own observation. Keep the before and after notes and recheck during normal use. This record does not certify the appliance condition.",
        "type": "user-maintenance"
      },
      "identified": {
        "title": "Next action recorded",
        "text": "The observed condition does not call for further action in this task, or a different task is more appropriate. Keep the observation in your record; do not infer a failed component.",
        "type": "issue-located"
      },
      "service": {
        "type": "service-needed",
        "title": "Pause and arrange qualified help",
        "text": "Keep the appliance out of use if a safety concern remains. Give the technician the exact model, the visible symptom and any displayed code. Do not open the cabinet or make electrical measurements."
      },
      "ready": {
        "title": "Observation still needed",
        "text": "Your notes are saved. The missing observation is not evidence of a fault or a completed action. Complete only the steps you can perform safely, or ask for help.",
        "type": "prepared"
      }
    }
  },
  "outcomeChecks": [
    {
      "text": "Door glass and exterior are dry and free of visible spills",
      "sourceId": "lg-manual",
      "locator": "pp. 5, 37"
    }
  ],
  "stopConditions": [
    "Smoke, a burning smell, damaged wiring, standing water near power, or an active leak: stop using the appliance. Disconnect power only from a safe, dry location and arrange qualified service.",
    "Stop if a part is damaged, jammed, sharp, inaccessible, or does not match your manual. Do not force parts or remove a cabinet panel."
  ],
  "sources": [
    {
      "id": "lg-manual",
      "title": "LG WM4000H*A / WM4080H*A Owner’s Manual",
      "url": "https://media.us.lg.com/m/12df7154cf356724/original/WM4080_2023_Owners-Manual_Washer_Eng.pdf",
      "version": "MFL71728908 Rev.02_051022",
      "checkedAt": "2026-10-13",
      "purpose": "User maintenance, control operations, observable troubleshooting and safety",
      "reuse": "Copyright LG. Linked reference; original summaries only. No manual illustrations reproduced.",
      "locator": "pp. 5, 37",
      "topicPage": 37,
      "pdfPage": 37,
      "pageNumbering": "PDF page number equals printed English page number in these editions."
    },
    {
      "id": "lg-support",
      "title": "LG WM4000HWA product support",
      "url": "https://www.lg.com/us/support/product/lg-WM4000HWA.ABWEUUS",
      "version": "Live US model support page",
      "checkedAt": "2026-10-13",
      "purpose": "US model identity; newer revisions require comparison to supplied manual",
      "reuse": "Link only",
      "locator": "US WM4000HWA identity. Current support listings may contain a newer manual; these steps require MFL71728908 Rev.02_051022."
    }
  ],
  "assets": [
    {
      "id": "lg-exterior-observe",
      "url": "/diagrams/lg-exterior-observe.svg",
      "kind": "original schematic",
      "alt": "External door glass and cabinet wiping areas, with controls and electrical openings kept dry",
      "license": "Original Homekeep artwork. Conceptual component relationships, not a scale drawing or an installation template.",
      "sourceId": "lg-manual",
      "locator": "pp. 5, 37"
    }
  ],
  "relatedIds": [
    "lg-door-seal"
  ],
  "family": "care",
  "diagramId": "lg-exterior-observe",
  "recordFields": [
    {
      "key": "before-observation",
      "label": "Spill or dirt location",
      "phase": "before",
      "type": "text",
      "placeholder": "Door glass, top or side panel"
    },
    {
      "key": "after-observation",
      "label": "Dry surface condition",
      "phase": "after",
      "type": "text",
      "placeholder": "Dry and intact, or describe damage"
    }
  ],
  "maintenance": {
    "intervalDays": null,
    "basis": "user-selected",
    "label": "Wipe spills promptly; choose a reminder for general exterior care.",
    "sourceId": "lg-manual",
    "locator": "p. 37"
  }
}