{ "id": "lg-load-preparation", "version": "2.0.0", "title": "Prepare a load before starting the washer", "deviceFamily": "washer", "modelApplicability": { "modelIds": [ "lg-wm4000hwa" ], "region": "US", "panel": "Rinse+Spin button with Control Lock marking; Tub Clean cycle. Compare your supplied manual with MFL71728908 Rev.02_051022.", "manualVersion": "MFL71728908 Rev.02_051022" }, "exclusions": [ "WM3400CW", "WM4000HBA", "WM4080HWA", "WM4000HWA with a different control panel or manual instructions" ], "intent": "maintenance", "summary": "Sort fabric groups, remove pocket objects and create a loose load that leaves the door clear.", "prerequisites": [ { "text": "Load only after the drum has stopped and the door is unlocked.", "sourceId": "lg-manual", "locator": "pp. 4–6, 18–20" }, { "text": "Read each garment care label. Keep children and pets away, and exclude items contaminated with flammable substances.", "sourceId": "lg-manual", "locator": "pp. 4–6, 18–20" } ], "tools": [ "No tools needed" ], "materials": [ "Mesh laundry bag for small light items, if needed" ], "steps": [ { "id": "step-1", "text": "Read garment labels and separate colors, soil levels, sturdy fabrics and delicates. Separate lint producers from lint collectors. Set aside items whose care instructions are unknown.", "sourceId": "lg-manual", "locator": "pp. 4–6, 18–20" }, { "id": "step-2", "text": "Empty pockets; close zippers and hooks, tie drawstrings and remove loose heavy soil. Place suitable small light items in a mesh bag.", "sourceId": "lg-manual", "locator": "pp. 4–6, 18–20" }, { "id": "step-3", "text": "For an ordinary mixed-size load, put larger items in first and keep them to no more than half of the load. Wash thick bulky items individually. Avoid a single small item; group it with similar washable items.", "sourceId": "lg-manual", "locator": "pp. 4–6, 18–20" }, { "id": "step-4", "text": "Place items loosely in the drum without pressing them down. Reduce the load if it is tightly packed or prevents the door from closing easily.", "sourceId": "lg-manual", "locator": "pp. 4–6, 18–20" }, { "id": "step-5", "text": "Check that no garment is trapped across the seal. If an item is waterproof or water-resistant, stop this general-loading flow and match its care label with the specific permitted cycle in the supplied manual before washing.", "sourceId": "lg-manual", "locator": "pp. 4–6, 18–20" }, { "id": "step-6", "text": "Record the load group and any removed items. Close the door gently and choose a cycle allowed by the garment labels; this preparation record does not claim a wash has completed.", "sourceId": "lg-manual", "locator": "pp. 4–6, 18–20" } ], "checks": [ { "id": "load-labels", "goal": "Can these items be grouped according to their care labels?", "question": "Can these items be grouped according to their care labels?", "instruction": "Use compatible colors, soil, fabric and lint groups. Exclude flammable contamination; do not guess care instructions.", "stepIds": [ "step-1" ], "choices": [ { "label": "Care labels allow a compatible ordinary load", "next": "load-pockets", "observation": "normal" }, { "label": "An item needs different or unknown care", "next": "identified", "observation": "abnormal" }, { "label": "Flammable contamination or unsafe material is present", "next": "service", "observation": "abnormal" }, { "label": "I have not checked the labels", "next": "ready", "observation": "unobserved" } ], "sourceId": "lg-manual", "locator": "pp. 4–6, 18–19" }, { "id": "load-pockets", "goal": "Are pockets empty and fastenings secured?", "question": "Are pockets empty and fastenings secured?", "instruction": "Remove coins and other objects, close zippers and hooks, tie drawstrings and use a mesh bag for suitable small light items.", "stepIds": [ "step-2" ], "choices": [ { "label": "Pocket and fastening checks are complete", "next": "load-size-mix", "observation": "normal" }, { "label": "A sharp or trapped object cannot be removed safely", "next": "service", "observation": "abnormal" }, { "label": "I have not prepared pockets and fastenings", "next": "ready", "observation": "unobserved" } ], "sourceId": "lg-manual", "locator": "pp. 19–20" }, { "id": "load-size-mix", "goal": "Does the load follow the appropriate size grouping?", "question": "Does the load follow the appropriate size grouping?", "instruction": "Ordinary loads may combine large and small items, with larger items no more than half. Wash thick bulky items separately and avoid a lone small item.", "stepIds": [ "step-3" ], "choices": [ { "label": "Size grouping is appropriate for these items", "next": "load-space", "observation": "normal" }, { "label": "The load needs regrouping before washing", "next": "identified", "observation": "abnormal" }, { "label": "I have not checked the item mix", "next": "ready", "observation": "unobserved" } ], "sourceId": "lg-manual", "locator": "pp. 19–20" }, { "id": "load-space", "goal": "Is the laundry loose enough for the door to close easily?", "question": "Is the laundry loose enough for the door to close easily?", "instruction": "Do not compress the load. Remove items if the drum is packed or the door needs force.", "stepIds": [ "step-4" ], "choices": [ { "label": "Loose load; door can close easily", "next": "load-special-items", "observation": "normal" }, { "label": "The load is still tightly packed", "next": "identified", "observation": "abnormal" }, { "label": "I have not checked the loaded drum", "next": "ready", "observation": "unobserved" } ], "sourceId": "lg-manual", "locator": "p. 19" }, { "id": "load-special-items", "goal": "Are the door seal clear and special-care items excluded?", "question": "Are the door seal clear and special-care items excluded?", "instruction": "Waterproof or water-resistant items require the manual's specific allowed cycle and garment instructions. Do not send them through this ordinary-load flow.", "stepIds": [ "step-5" ], "choices": [ { "label": "Seal is clear and no special-care item remains", "next": "load-record", "observation": "normal" }, { "label": "Waterproof or other special-care items need a separate plan", "next": "identified", "observation": "abnormal" }, { "label": "Door or seal is damaged", "next": "service", "observation": "abnormal" }, { "label": "I have not checked item types and clearance", "next": "ready", "observation": "unobserved" } ], "sourceId": "lg-manual", "locator": "pp. 6, 18–20" }, { "id": "load-record", "goal": "Are the prepared load and compatible cycle recorded?", "question": "Are the prepared load and compatible cycle recorded?", "instruction": "Close the door gently only after the checks above. Record preparation separately from later wash completion.", "stepIds": [ "step-6" ], "choices": [ { "label": "Load group and allowed cycle are recorded", "next": "done", "observation": "normal" }, { "label": "No cycle can be matched to the care labels", "next": "identified", "observation": "abnormal" }, { "label": "I have not recorded the prepared load", "next": "ready", "observation": "unobserved" } ], "sourceId": "lg-manual", "locator": "pp. 17–20" } ], "branches": { "entry": "load-labels", "outcomes": { "done": { "title": "Load preparation recorded", "text": "The compatible load, pocket check and door clearance are recorded. Select the appropriate normal wash when ready; no completed wash is claimed by this preparation task.", "type": "user-maintenance" }, "identified": { "title": "Regroup before washing", "text": "Set aside items needing different care, reduce packed loads and confirm an appropriate cycle before starting. Return to this preparation check after the load is suitable.", "type": "issue-located" }, "service": { "type": "service-needed", "title": "Pause and arrange qualified help", "text": "Keep the appliance out of use if a safety concern remains. Give the technician the exact model, the visible symptom and any displayed code. Do not open the cabinet or make electrical measurements." }, "ready": { "title": "Observation still needed", "text": "Your notes are saved. The missing observation is not evidence of a fault or a completed action. Complete only the steps you can perform safely, or ask for help.", "type": "prepared" } } }, "outcomeChecks": [ { "text": "The prepared load is sorted, loose and clear of the door seal; garment care requirements are known.", "sourceId": "lg-manual", "locator": "pp. 4–6, 18–20" } ], "stopConditions": [ "Smoke, a burning smell, damaged wiring, standing water near power, or an active leak: stop using the appliance. Disconnect power only from a safe, dry location and arrange qualified service.", "Stop if a part is damaged, jammed, sharp, inaccessible, or does not match your manual. Do not force parts or remove a cabinet panel." ], "sources": [ { "id": "lg-manual", "title": "LG WM4000H*A / WM4080H*A Owner’s Manual", "url": "https://media.us.lg.com/m/12df7154cf356724/original/WM4080_2023_Owners-Manual_Washer_Eng.pdf", "version": "MFL71728908 Rev.02_051022", "checkedAt": "2026-10-13", "purpose": "User maintenance, control operations, observable troubleshooting and safety", "reuse": "Copyright LG. Linked reference; original summaries only. No manual illustrations reproduced.", "locator": "pp. 4–6, 18–20", "pdfPage": 19 }, { "id": "lg-support", "title": "LG WM4000HWA product support", "url": "https://www.lg.com/us/support/product/lg-WM4000HWA.ABWEUUS", "version": "Live US model support page", "checkedAt": "2026-10-13", "purpose": "US model identity; newer revisions require comparison to supplied manual", "reuse": "Link only", "locator": "US WM4000HWA identity. Current support listings may contain a newer manual; these steps require MFL71728908 Rev.02_051022." } ], "assets": [ { "id": "lg-load-balance", "url": "/diagrams/lg-load-balance.svg", "kind": "original schematic", "alt": "Packed or tangled laundry compared with a loose ordinary load and clear door opening", "license": "Original Homekeep artwork. Conceptual component relationships, not a scale drawing or an installation template.", "sourceId": "lg-manual", "locator": "pp. 4–6, 18–20" } ], "relatedIds": [ "lg-ue-load", "lg-detergent-dose", "lg-rattling-noise" ], "family": "wash-dry", "diagramId": "lg-load-balance", "recordFields": [ { "key": "before-observation", "label": "Laundry group and care requirements", "phase": "before", "type": "text", "placeholder": "Colors, fabric, soil and lint group" }, { "key": "after-observation", "label": "Prepared load and items set aside", "phase": "after", "type": "text", "placeholder": "Pocket check; loose load; selected compatible cycle" } ], "maintenance": { "intervalDays": null, "basis": "user-selected", "label": "Check before each load; choose a personal reminder rather than a fixed maintenance interval.", "sourceId": "lg-manual", "locator": "pp. 18–20" } }