{
  "id": "lg-ue-load",
  "version": "2.0.0",
  "title": "Rebalance a load showing UE",
  "deviceFamily": "washer",
  "modelApplicability": {
    "modelIds": [
      "lg-wm4000hwa"
    ],
    "region": "US",
    "panel": "Rinse+Spin button with Control Lock marking; Tub Clean cycle. Compare your supplied manual with MFL71728908 Rev.02_051022.",
    "manualVersion": "MFL71728908 Rev.02_051022"
  },
  "exclusions": [
    "WM3400CW",
    "WM4000HBA",
    "WM4080HWA",
    "WM4000HWA with a different control panel or manual instructions"
  ],
  "intent": "troubleshooting",
  "summary": "Redistribute tangled laundry and separate very different item weights.",
  "prerequisites": [
    {
      "text": "Pause and wait for the door to unlock and drum to stop fully.",
      "sourceId": "lg-manual",
      "locator": "pp. 4, 44–45"
    },
    {
      "text": "Do not force a locked door or reach into a rotating drum.",
      "sourceId": "lg-manual",
      "locator": "pp. 4, 44–45"
    }
  ],
  "tools": [
    "No tools needed"
  ],
  "materials": [
    "Similar laundry items if a load is too small"
  ],
  "steps": [
    {
      "id": "step-1",
      "text": "Pause the cycle. Open the door only after the lock releases and drum movement stops.",
      "sourceId": "lg-manual",
      "locator": "pp. 4, 44–45"
    },
    {
      "id": "step-2",
      "text": "Untangle and redistribute the laundry. Separate heavy items from lighter items when the load is mixed.",
      "sourceId": "lg-manual",
      "locator": "pp. 4, 44–45"
    },
    {
      "id": "step-3",
      "text": "For a very small load, add suitable similar items so the machine can distribute the weight. Respect garment care labels and do not overload.",
      "sourceId": "lg-manual",
      "locator": "pp. 4, 44–45"
    },
    {
      "id": "step-4",
      "text": "Close the door and resume with Start/Pause. If severe vibration or UE continues, stop and request installation/service assessment.",
      "sourceId": "lg-manual",
      "locator": "pp. 4, 44–45"
    }
  ],
  "checks": [
    {
      "id": "ue-condition",
      "goal": "Is UE shown or is the load visibly tangled?",
      "question": "Is UE shown or is the load visibly tangled?",
      "instruction": "Severe vibration calls for stopping the cycle. Do not hold the machine in place or force the door.",
      "stepIds": [],
      "choices": [
        {
          "label": "No UE or balance symptom",
          "next": "identified",
          "observation": "normal"
        },
        {
          "label": "UE or a tangled load was observed",
          "next": "ue-unlock",
          "observation": "abnormal"
        },
        {
          "label": "I have not checked this yet",
          "next": "ready",
          "observation": "unobserved"
        }
      ],
      "sourceId": "lg-manual",
      "locator": "pp. 44–45"
    },
    {
      "id": "ue-unlock",
      "goal": "Has the paused drum stopped and the door unlocked?",
      "question": "Has the paused drum stopped and the door unlocked?",
      "instruction": "Press Start/Pause and wait for safe unlocking. Keep hands out until all motion stops.",
      "stepIds": [
        "step-1"
      ],
      "choices": [
        {
          "label": "Door unlocked and drum stopped",
          "next": "ue-distribution",
          "observation": "normal"
        },
        {
          "label": "Door stays locked or cannot be opened normally",
          "next": "service",
          "observation": "abnormal"
        },
        {
          "label": "I am still waiting or have not paused",
          "next": "ready",
          "observation": "unobserved"
        }
      ],
      "sourceId": "lg-manual",
      "locator": "pp. 4, 30, 44"
    },
    {
      "id": "ue-distribution",
      "goal": "What is the load pattern?",
      "question": "What is the load pattern?",
      "instruction": "Untangle and spread ordinary laundry. Separate very different fabric weights; special items need their own care instructions.",
      "stepIds": [
        "step-2"
      ],
      "choices": [
        {
          "label": "An ordinary tangled load is now evenly distributed",
          "next": "ue-resume",
          "observation": "normal"
        },
        {
          "label": "The load is very small",
          "next": "ue-small-load",
          "observation": "abnormal"
        },
        {
          "label": "Heavy and light items are mixed",
          "next": "ue-small-load",
          "observation": "abnormal"
        },
        {
          "label": "I have not checked this yet",
          "next": "ready",
          "observation": "unobserved"
        }
      ],
      "sourceId": "lg-manual",
      "locator": "p. 44"
    },
    {
      "id": "ue-small-load",
      "goal": "Is the adjusted load suitable for a balanced spin?",
      "question": "Is the adjusted load suitable for a balanced spin?",
      "instruction": "Add suitable similar items to a very small load, or separate heavy items from lighter fabrics. Keep the drum loose and respect care labels.",
      "stepIds": [
        "step-3"
      ],
      "choices": [
        {
          "label": "The adjusted load has compatible items and room to move",
          "next": "ue-resume",
          "observation": "normal"
        },
        {
          "label": "A safe balanced load cannot be made",
          "next": "identified",
          "observation": "abnormal"
        },
        {
          "label": "Load adjustment is still pending",
          "next": "ready",
          "observation": "unobserved"
        }
      ],
      "sourceId": "lg-manual",
      "locator": "pp. 19–20, 44"
    },
    {
      "id": "ue-resume",
      "goal": "Did the resumed load spin without renewed UE?",
      "question": "Did the resumed load spin without renewed UE?",
      "instruction": "Close the door and press Start/Pause. Stop if severe vibration or UE continues; seek installation or service assessment.",
      "stepIds": [
        "step-4"
      ],
      "choices": [
        {
          "label": "Spin finished without UE or severe vibration",
          "next": "done",
          "observation": "normal"
        },
        {
          "label": "UE or severe vibration returned",
          "next": "service",
          "observation": "abnormal"
        },
        {
          "label": "I have not observed the resumed spin",
          "next": "ready",
          "observation": "unobserved"
        }
      ],
      "sourceId": "lg-manual",
      "locator": "pp. 44–45"
    }
  ],
  "branches": {
    "entry": "ue-condition",
    "outcomes": {
      "done": {
        "title": "Result recorded",
        "text": "You recorded the task result from your own observation. Keep the before and after notes and recheck during normal use. This record does not certify the appliance condition.",
        "type": "issue-located"
      },
      "identified": {
        "title": "Next action recorded",
        "text": "The observed condition does not call for further action in this task, or a different task is more appropriate. Keep the observation in your record; do not infer a failed component.",
        "type": "issue-located"
      },
      "service": {
        "type": "service-needed",
        "title": "Pause and arrange qualified help",
        "text": "Keep the appliance out of use if a safety concern remains. Give the technician the exact model, the visible symptom and any displayed code. Do not open the cabinet or make electrical measurements."
      },
      "ready": {
        "title": "Observation still needed",
        "text": "Your notes are saved. The missing observation is not evidence of a fault or a completed action. Complete only the steps you can perform safely, or ask for help.",
        "type": "prepared"
      }
    }
  },
  "outcomeChecks": [
    {
      "text": "The load spins without renewed UE or severe vibration",
      "sourceId": "lg-manual",
      "locator": "pp. 4, 44–45"
    }
  ],
  "stopConditions": [
    "Smoke, a burning smell, damaged wiring, standing water near power, or an active leak: stop using the appliance. Disconnect power only from a safe, dry location and arrange qualified service.",
    "Stop if a part is damaged, jammed, sharp, inaccessible, or does not match your manual. Do not force parts or remove a cabinet panel."
  ],
  "sources": [
    {
      "id": "lg-manual",
      "title": "LG WM4000H*A / WM4080H*A Owner’s Manual",
      "url": "https://media.us.lg.com/m/12df7154cf356724/original/WM4080_2023_Owners-Manual_Washer_Eng.pdf",
      "version": "MFL71728908 Rev.02_051022",
      "checkedAt": "2026-10-13",
      "purpose": "User maintenance, control operations, observable troubleshooting and safety",
      "reuse": "Copyright LG. Linked reference; original summaries only. No manual illustrations reproduced.",
      "locator": "pp. 4, 44–45",
      "topicPage": 44,
      "pdfPage": 44,
      "pageNumbering": "PDF page number equals printed English page number in these editions."
    },
    {
      "id": "lg-support",
      "title": "LG WM4000HWA product support",
      "url": "https://www.lg.com/us/support/product/lg-WM4000HWA.ABWEUUS",
      "version": "Live US model support page",
      "checkedAt": "2026-10-13",
      "purpose": "US model identity; newer revisions require comparison to supplied manual",
      "reuse": "Link only",
      "locator": "US WM4000HWA identity. Current support listings may contain a newer manual; these steps require MFL71728908 Rev.02_051022."
    }
  ],
  "assets": [
    {
      "id": "lg-load-balance",
      "url": "/diagrams/lg-load-balance.svg",
      "kind": "original schematic",
      "alt": "A tangled ordinary load compared with a loose distribution of compatible laundry items",
      "license": "Original Homekeep artwork. Conceptual component relationships, not a scale drawing or an installation template.",
      "sourceId": "lg-manual",
      "locator": "pp. 4, 44–45"
    }
  ],
  "relatedIds": [
    "lg-load-preparation",
    "lg-rattling-noise",
    "lg-spin-only"
  ],
  "family": "wash-dry",
  "diagramId": "lg-load-balance",
  "recordFields": [
    {
      "key": "before-observation",
      "label": "Load and UE observation",
      "phase": "before",
      "type": "text",
      "placeholder": "Very small, tangled, or mixed weights"
    },
    {
      "key": "after-observation",
      "label": "Redistribution and resumed-spin result",
      "phase": "after",
      "type": "text",
      "placeholder": "Items changed; UE returned or cleared"
    }
  ],
  "maintenance": {
    "intervalDays": null,
    "basis": "user-selected",
    "label": "Use for a balance symptom; check normal loading before each wash.",
    "sourceId": "lg-manual",
    "locator": "pp. 19–20, 44"
  }
}