{
  "pack": {
    "id": "lg-fill-evidence-plan",
    "title": "Washer filling: supply clues and handoff",
    "summary": "Check reachable supply conditions and record a previous leak only when one actually occurred.",
    "modelId": "lg-wm4000hwa",
    "taskIds": [
      "lg-ie-inlet",
      "lg-leak-check"
    ],
    "purpose": "Distinguish the household water observations from the washer display. Keep leak evidence separate so the machine is not run again to recreate it.",
    "steps": [
      {
        "taskId": "lg-ie-inlet",
        "reason": "Start with accessible valves, visible hoses and household flow for an IE or filling symptom.",
        "proceedWhen": "Begin only for IE or failure to fill, from a safe dry position. Skip this step if the issue is solely a previous leak.",
        "stopWhen": "Stop for an active leak, damaged wiring, a stuck valve or any check that requires moving the washer or undoing plumbing."
      },
      {
        "taskId": "lg-leak-check",
        "reason": "Record where water was previously seen for a technician or plumber, without a new test cycle.",
        "proceedWhen": "Continue only when a leak actually occurred and observations can be made safely from a dry location. Skip if there has been no leak.",
        "stopWhen": "Stop if leakage is active or observing would involve standing water, wet power or moving the appliance; keep the washer out of use."
      }
    ],
    "output": "A filling and service handoff: actual display, accessible supply findings, household flow, any previous leak location and the appropriate appliance-support or plumbing next step."
  },
  "tasks": [
    {
      "id": "lg-ie-inlet",
      "version": "2.0.0",
      "title": "Check an IE inlet error from outside",
      "deviceFamily": "washer",
      "modelApplicability": {
        "modelIds": [
          "lg-wm4000hwa"
        ],
        "region": "US",
        "panel": "Rinse+Spin button with Control Lock marking; Tub Clean cycle. Compare your supplied manual with MFL71728908 Rev.02_051022.",
        "manualVersion": "MFL71728908 Rev.02_051022"
      },
      "exclusions": [
        "WM3400CW",
        "WM4000HBA",
        "WM4080HWA",
        "WM4000HWA with a different control panel or manual instructions"
      ],
      "intent": "troubleshooting",
      "summary": "Check supply valves, visible hoses and household flow without disconnecting plumbing.",
      "prerequisites": [
        {
          "text": "Dry hands and floor; stop if there is leakage or damaged wiring.",
          "sourceId": "lg-manual",
          "locator": "pp. 43"
        },
        {
          "text": "Inspect only reachable hoses without moving the washer or disconnecting a fitting.",
          "sourceId": "lg-manual",
          "locator": "pp. 43"
        }
      ],
      "tools": [
        "No tools needed"
      ],
      "materials": [
        "No materials needed"
      ],
      "steps": [
        {
          "id": "step-1",
          "text": "Check that the accessible hot and cold supply faucets are fully open. Do not force a stuck valve.",
          "sourceId": "lg-manual",
          "locator": "pp. 43"
        },
        {
          "id": "step-2",
          "text": "Look along visible inlet hoses for kinks, pinching or crushing. Do not pull the machine or alter a connection to reach them.",
          "sourceId": "lg-manual",
          "locator": "pp. 43"
        },
        {
          "id": "step-3",
          "text": "Check water flow at another household faucet. Low household flow points to a plumbing issue; contact a plumber.",
          "sourceId": "lg-manual",
          "locator": "pp. 43"
        },
        {
          "id": "step-4",
          "text": "If household flow and external conditions are normal but IE remains, arrange support. Inlet-screen cleaning requires a separate water-isolation procedure, which this checklist does not perform.",
          "sourceId": "lg-manual",
          "locator": "pp. 43"
        }
      ],
      "checks": [
        {
          "id": "ie-display",
          "goal": "Is IE displayed or is filling absent?",
          "question": "Is IE displayed or is filling absent?",
          "instruction": "A fill message is an observation, not a valve diagnosis. Inspect from a dry position with the washer assembled.",
          "stepIds": [],
          "choices": [
            {
              "label": "Filling is normal and IE is absent",
              "next": "identified",
              "observation": "normal"
            },
            {
              "label": "IE appears or filling is absent",
              "next": "inlet-faucets",
              "observation": "abnormal"
            },
            {
              "label": "I have not checked this yet",
              "next": "ready",
              "observation": "unobserved"
            }
          ],
          "sourceId": "lg-manual",
          "locator": "p. 43"
        },
        {
          "id": "inlet-faucets",
          "goal": "Are both accessible water faucets fully open?",
          "question": "Are both accessible water faucets fully open?",
          "instruction": "Open only an intact, freely moving faucet. Leave stuck valves and inaccessible connections for a plumber or installer.",
          "stepIds": [
            "step-1"
          ],
          "choices": [
            {
              "label": "Both are open, or an ordinary closed faucet was opened",
              "next": "inlet-hoses",
              "observation": "normal"
            },
            {
              "label": "A valve is stuck, leaking or inaccessible",
              "next": "service",
              "observation": "abnormal"
            },
            {
              "label": "I cannot confirm the faucet positions",
              "next": "ready",
              "observation": "unobserved"
            }
          ],
          "sourceId": "lg-manual",
          "locator": "p. 43"
        },
        {
          "id": "inlet-hoses",
          "goal": "Do the visible inlet hoses have a clear route?",
          "question": "Do the visible inlet hoses have a clear route?",
          "instruction": "Check without moving the washer or disconnecting a hose. Note kinking, crushing and any leak-limiting hose label.",
          "stepIds": [
            "step-2"
          ],
          "choices": [
            {
              "label": "No visible kink or crushing",
              "next": "household-flow",
              "observation": "normal"
            },
            {
              "label": "Hose is kinked, crushed or damaged",
              "next": "service",
              "observation": "abnormal"
            },
            {
              "label": "The route is not visible",
              "next": "ready",
              "observation": "unobserved"
            }
          ],
          "sourceId": "lg-manual",
          "locator": "pp. 12, 43"
        },
        {
          "id": "household-flow",
          "goal": "Is water flow at another household faucet normal?",
          "question": "Is water flow at another household faucet normal?",
          "instruction": "Use a normal household faucet only. Low household flow calls for a plumbing assessment.",
          "stepIds": [
            "step-3"
          ],
          "choices": [
            {
              "label": "Household flow appears normal",
              "next": "fill-retry",
              "observation": "normal"
            },
            {
              "label": "Household flow is unusually weak or absent",
              "next": "service",
              "observation": "abnormal"
            },
            {
              "label": "I have not checked another faucet",
              "next": "ready",
              "observation": "unobserved"
            }
          ],
          "sourceId": "lg-manual",
          "locator": "p. 43"
        },
        {
          "id": "fill-retry",
          "goal": "Does the next normal fill complete?",
          "question": "Does the next normal fill complete?",
          "instruction": "If IE remains with normal external conditions, choose the separate inlet-screen task only when both supplies and power can be isolated safely. Otherwise request service.",
          "stepIds": [
            "step-4"
          ],
          "choices": [
            {
              "label": "Filling resumes without IE",
              "next": "done",
              "observation": "normal"
            },
            {
              "label": "IE or poor filling remains",
              "next": "identified",
              "observation": "abnormal"
            },
            {
              "label": "No new fill has been observed",
              "next": "ready",
              "observation": "unobserved"
            }
          ],
          "sourceId": "lg-manual",
          "locator": "pp. 39, 43"
        }
      ],
      "branches": {
        "entry": "ie-display",
        "outcomes": {
          "done": {
            "title": "Result recorded",
            "text": "You recorded the task result from your own observation. Keep the before and after notes and recheck during normal use. This record does not certify the appliance condition.",
            "type": "issue-located"
          },
          "identified": {
            "title": "Choose the next inlet check",
            "text": "Normal filling needs no action here. If filling remains poor after the external checks, inlet screens are one possible user-maintenance check under a separate isolation procedure. A persistent IE message does not establish that a valve has failed.",
            "type": "issue-located"
          },
          "service": {
            "type": "service-needed",
            "title": "Pause and arrange qualified help",
            "text": "Keep the appliance out of use if a safety concern remains. Give the technician the exact model, the visible symptom and any displayed code. Do not open the cabinet or make electrical measurements."
          },
          "ready": {
            "title": "Observation still needed",
            "text": "Your notes are saved. The missing observation is not evidence of a fault or a completed action. Complete only the steps you can perform safely, or ask for help.",
            "type": "prepared"
          }
        }
      },
      "outcomeChecks": [
        {
          "text": "An external restriction is identified, or filling resumes after opening the supply",
          "sourceId": "lg-manual",
          "locator": "pp. 43"
        }
      ],
      "stopConditions": [
        "Smoke, a burning smell, damaged wiring, standing water near power, or an active leak: stop using the appliance. Disconnect power only from a safe, dry location and arrange qualified service.",
        "Stop if a part is damaged, jammed, sharp, inaccessible, or does not match your manual. Do not force parts or remove a cabinet panel."
      ],
      "sources": [
        {
          "id": "lg-manual",
          "title": "LG WM4000H*A / WM4080H*A Owner’s Manual",
          "url": "https://media.us.lg.com/m/12df7154cf356724/original/WM4080_2023_Owners-Manual_Washer_Eng.pdf",
          "version": "MFL71728908 Rev.02_051022",
          "checkedAt": "2026-10-13",
          "purpose": "User maintenance, control operations, observable troubleshooting and safety",
          "reuse": "Copyright LG. Linked reference; original summaries only. No manual illustrations reproduced.",
          "locator": "pp. 43",
          "topicPage": 43,
          "pdfPage": 43,
          "pageNumbering": "PDF page number equals printed English page number in these editions."
        },
        {
          "id": "lg-support",
          "title": "LG WM4000HWA product support",
          "url": "https://www.lg.com/us/support/product/lg-WM4000HWA.ABWEUUS",
          "version": "Live US model support page",
          "checkedAt": "2026-10-13",
          "purpose": "US model identity; newer revisions require comparison to supplied manual",
          "reuse": "Link only",
          "locator": "US WM4000HWA identity. Current support listings may contain a newer manual; these steps require MFL71728908 Rev.02_051022."
        }
      ],
      "assets": [
        {
          "id": "lg-inlet-path",
          "url": "/diagrams/lg-inlet-path.svg",
          "kind": "original schematic",
          "alt": "Hot and cold faucets, attached hoses and washer inlet screens shown as a conceptual water path",
          "license": "Original Homekeep artwork. Conceptual component relationships, not a scale drawing or an installation template.",
          "sourceId": "lg-manual",
          "locator": "pp. 43"
        }
      ],
      "relatedIds": [
        "lg-inlet-filters",
        "lg-hose-condition",
        "lg-leak-check"
      ],
      "family": "intake",
      "diagramId": "lg-inlet-path",
      "recordFields": [
        {
          "key": "before-observation",
          "label": "IE and external supply conditions",
          "phase": "before",
          "type": "text",
          "placeholder": "Exact display; open faucets; visible hose condition"
        },
        {
          "key": "after-observation",
          "label": "Household flow and next-fill result",
          "phase": "after",
          "type": "text",
          "placeholder": "Another faucet result; next fill or still pending"
        }
      ],
      "maintenance": {
        "intervalDays": null,
        "basis": "user-selected",
        "label": "Use when IE appears or filling changes; no scheduled diagnostic interval.",
        "sourceId": "lg-manual",
        "locator": "p. 43"
      }
    },
    {
      "id": "lg-leak-check",
      "version": "2.0.0",
      "title": "Record external clues after a water leak",
      "deviceFamily": "washer",
      "modelApplicability": {
        "modelIds": [
          "lg-wm4000hwa"
        ],
        "region": "US",
        "panel": "Rinse+Spin button with Control Lock marking; Tub Clean cycle. Compare your supplied manual with MFL71728908 Rev.02_051022.",
        "manualVersion": "MFL71728908 Rev.02_051022"
      },
      "exclusions": [
        "WM3400CW",
        "WM4000HBA",
        "WM4080HWA",
        "WM4000HWA with a different control panel or manual instructions"
      ],
      "intent": "troubleshooting",
      "summary": "Identify a visible leak location for service without running another test cycle.",
      "prerequisites": [
        {
          "text": "Stop use immediately. Avoid standing water or wet electrical parts.",
          "sourceId": "lg-manual",
          "locator": "pp. 4–5, 46"
        },
        {
          "text": "Isolate power and close accessible supply valves only from a safe dry position.",
          "sourceId": "lg-manual",
          "locator": "pp. 4–5, 46"
        }
      ],
      "tools": [
        "No tools needed"
      ],
      "materials": [
        "Local written notes, optional"
      ],
      "steps": [
        {
          "id": "step-1",
          "text": "From a dry location, record whether water was seen at the inlet connections, drain standpipe, drawer or door. Do not touch a wet machine.",
          "sourceId": "lg-manual",
          "locator": "pp. 4–5, 46"
        },
        {
          "id": "step-2",
          "text": "Observe reachable hoses for cracks, splits or an obvious disconnected end without moving or undoing anything.",
          "sourceId": "lg-manual",
          "locator": "pp. 4–5, 46"
        },
        {
          "id": "step-3",
          "text": "If household drain water backed up during the last drain, request a plumber to check the drain line.",
          "sourceId": "lg-manual",
          "locator": "pp. 4–5, 46"
        },
        {
          "id": "step-4",
          "text": "Record detergent type and visible suds, since excess suds can contribute to leakage. Do not run another cycle to recreate the leak.",
          "sourceId": "lg-manual",
          "locator": "pp. 4–5, 46"
        },
        {
          "id": "step-5",
          "text": "Arrange qualified service or plumbing help with the exact model and observations; keep the washer out of use until the cause is addressed.",
          "sourceId": "lg-manual",
          "locator": "pp. 4–5, 46"
        }
      ],
      "checks": [
        {
          "id": "leak-observation-point",
          "goal": "Can you stay on dry ground away from wet electrical parts?",
          "question": "Can you stay on dry ground away from wet electrical parts?",
          "instruction": "Stop use. Isolate power and close accessible water faucets only from a safe dry position. Do not touch a wet washer or run another cycle.",
          "stepIds": [],
          "choices": [
            {
              "label": "Observation is possible from a safe dry position",
              "next": "leak-location",
              "observation": "normal"
            },
            {
              "label": "No leak occurred; this record is not needed",
              "next": "identified",
              "observation": "normal"
            },
            {
              "label": "Water is active or the area is unsafe",
              "next": "service",
              "observation": "abnormal"
            },
            {
              "label": "I cannot confirm a safe observation position",
              "next": "ready",
              "observation": "unobserved"
            }
          ],
          "sourceId": "lg-manual",
          "locator": "pp. 4–5, 46"
        },
        {
          "id": "leak-location",
          "goal": "Where was water first seen during the previous use?",
          "question": "Where was water first seen during the previous use?",
          "instruction": "Record only what you already saw or can see without approaching the wet appliance.",
          "stepIds": [
            "step-1"
          ],
          "choices": [
            {
              "label": "No location is visible now; prior observation is recorded",
              "next": "leak-hose-clues",
              "observation": "normal"
            },
            {
              "label": "At a hose, drawer, door or drain area",
              "next": "leak-hose-clues",
              "observation": "abnormal"
            },
            {
              "label": "I have no location observation yet",
              "next": "ready",
              "observation": "unobserved"
            }
          ],
          "sourceId": "lg-manual",
          "locator": "p. 46"
        },
        {
          "id": "leak-hose-clues",
          "goal": "Is visible hose damage or a disconnected end present?",
          "question": "Is visible hose damage or a disconnected end present?",
          "instruction": "Inspect from your dry position; keep all fittings attached and do not move the appliance.",
          "stepIds": [
            "step-2"
          ],
          "choices": [
            {
              "label": "No visible hose damage from this position",
              "next": "leak-drain-clue",
              "observation": "normal"
            },
            {
              "label": "A crack, split or disconnected end is visible",
              "next": "leak-handoff",
              "observation": "abnormal"
            },
            {
              "label": "Hoses cannot be observed safely",
              "next": "ready",
              "observation": "unobserved"
            }
          ],
          "sourceId": "lg-manual",
          "locator": "pp. 12, 46"
        },
        {
          "id": "leak-drain-clue",
          "goal": "Was water backing up from the household drain?",
          "question": "Was water backing up from the household drain?",
          "instruction": "Use the previous drain observation. A household drain backup should be assessed by a plumber.",
          "stepIds": [
            "step-3"
          ],
          "choices": [
            {
              "label": "No drain backup was observed",
              "next": "leak-suds-clue",
              "observation": "normal"
            },
            {
              "label": "Drain backup was observed",
              "next": "leak-handoff",
              "observation": "abnormal"
            },
            {
              "label": "Drain behavior was not observed",
              "next": "ready",
              "observation": "unobserved"
            }
          ],
          "sourceId": "lg-manual",
          "locator": "p. 46"
        },
        {
          "id": "leak-suds-clue",
          "goal": "Were excess suds present when the leak occurred?",
          "question": "Were excess suds present when the leak occurred?",
          "instruction": "Record product and dose if known. Suds can contribute to leakage but do not prove its origin.",
          "stepIds": [
            "step-4"
          ],
          "choices": [
            {
              "label": "No excess suds were seen",
              "next": "leak-handoff",
              "observation": "normal"
            },
            {
              "label": "Excess suds were seen",
              "next": "leak-handoff",
              "observation": "abnormal"
            },
            {
              "label": "Suds were not observed",
              "next": "ready",
              "observation": "unobserved"
            }
          ],
          "sourceId": "lg-manual",
          "locator": "pp. 20, 46"
        },
        {
          "id": "leak-handoff",
          "goal": "Is the observation note ready for qualified help?",
          "question": "Is the observation note ready for qualified help?",
          "instruction": "Keep the washer out of use. Give service or a plumber the location, timing, visible condition and exact model. Do not recreate the leak.",
          "stepIds": [
            "step-5"
          ],
          "choices": [
            {
              "label": "Service or plumbing note is prepared; washer remains off",
              "next": "done",
              "observation": "normal"
            },
            {
              "label": "Leakage is continuing or isolation is unsafe",
              "next": "service",
              "observation": "abnormal"
            },
            {
              "label": "I have not prepared the note",
              "next": "ready",
              "observation": "unobserved"
            }
          ],
          "sourceId": "lg-manual",
          "locator": "pp. 4–5, 46"
        }
      ],
      "branches": {
        "entry": "leak-observation-point",
        "outcomes": {
          "done": {
            "title": "Leak observation note ready",
            "text": "Your note is ready for qualified service or a plumber. Keep the washer out of use until the cause is addressed. Completing this note does not mean the leak has been fixed.",
            "type": "issue-located"
          },
          "identified": {
            "title": "Next action recorded",
            "text": "The observed condition does not call for further action in this task, or a different task is more appropriate. Keep the observation in your record; do not infer a failed component.",
            "type": "issue-located"
          },
          "service": {
            "type": "service-needed",
            "title": "Pause and arrange qualified help",
            "text": "Keep the appliance out of use if a safety concern remains. Give the technician the exact model, the visible symptom and any displayed code. Do not open the cabinet or make electrical measurements."
          },
          "ready": {
            "title": "Observation still needed",
            "text": "Your notes are saved. The missing observation is not evidence of a fault or a completed action. Complete only the steps you can perform safely, or ask for help.",
            "type": "prepared"
          }
        }
      },
      "outcomeChecks": [
        {
          "text": "A likely external location was recorded for qualified help",
          "sourceId": "lg-manual",
          "locator": "pp. 4–5, 46"
        }
      ],
      "stopConditions": [
        "Smoke, a burning smell, damaged wiring, standing water near power, or an active leak: stop using the appliance. Disconnect power only from a safe, dry location and arrange qualified service.",
        "Stop if a part is damaged, jammed, sharp, inaccessible, or does not match your manual. Do not force parts or remove a cabinet panel."
      ],
      "sources": [
        {
          "id": "lg-manual",
          "title": "LG WM4000H*A / WM4080H*A Owner’s Manual",
          "url": "https://media.us.lg.com/m/12df7154cf356724/original/WM4080_2023_Owners-Manual_Washer_Eng.pdf",
          "version": "MFL71728908 Rev.02_051022",
          "checkedAt": "2026-10-13",
          "purpose": "User maintenance, control operations, observable troubleshooting and safety",
          "reuse": "Copyright LG. Linked reference; original summaries only. No manual illustrations reproduced.",
          "locator": "pp. 4–5, 46",
          "topicPage": 46,
          "pdfPage": 46,
          "pageNumbering": "PDF page number equals printed English page number in these editions."
        },
        {
          "id": "lg-support",
          "title": "LG WM4000HWA product support",
          "url": "https://www.lg.com/us/support/product/lg-WM4000HWA.ABWEUUS",
          "version": "Live US model support page",
          "checkedAt": "2026-10-13",
          "purpose": "US model identity; newer revisions require comparison to supplied manual",
          "reuse": "Link only",
          "locator": "US WM4000HWA identity. Current support listings may contain a newer manual; these steps require MFL71728908 Rev.02_051022."
        }
      ],
      "assets": [
        {
          "id": "lg-exterior-observe",
          "url": "/diagrams/lg-exterior-observe.svg",
          "kind": "original schematic",
          "alt": "External inlet, drawer, door and household drain locations for recording a previously observed leak",
          "license": "Original Homekeep artwork. Conceptual component relationships, not a scale drawing or an installation template.",
          "sourceId": "lg-manual",
          "locator": "pp. 4–5, 46"
        }
      ],
      "relatedIds": [
        "lg-excess-suds",
        "lg-ie-inlet"
      ],
      "family": "care",
      "diagramId": "lg-exterior-observe",
      "recordFields": [
        {
          "key": "before-observation",
          "label": "First observed leak location and timing",
          "phase": "before",
          "type": "text",
          "placeholder": "At fill, wash or drain; water location"
        },
        {
          "key": "after-observation",
          "label": "Visible clues and help requested",
          "phase": "after",
          "type": "text",
          "placeholder": "Hose condition, backup or suds; service/plumber next action"
        }
      ],
      "maintenance": {
        "intervalDays": null,
        "basis": "user-selected",
        "label": "Use after an observed leak; keep the washer out of use until its cause is addressed.",
        "sourceId": "lg-manual",
        "locator": "pp. 4–5, 46"
      }
    }
  ],
  "model": {
    "id": "lg-wm4000hwa",
    "brand": "LG",
    "model": "WM4000HWA",
    "family": "washer",
    "region": "US",
    "manual": "lg-manual",
    "panel": "Rinse+Spin button with Control Lock marking; Tub Clean cycle. Compare your supplied manual with MFL71728908 Rev.02_051022.",
    "exclusions": [
      "WM3400CW",
      "WM4000HBA",
      "WM4080HWA",
      "WM4000HWA with a different control panel or manual instructions"
    ]
  }
}