{
  "pack": {
    "id": "lg-noise-load-plan",
    "title": "Washer noise: objects or load balance",
    "summary": "Check accessible loose objects before deciding whether an unbalanced load needs attention.",
    "modelId": "lg-wm4000hwa",
    "taskIds": [
      "lg-rattling-noise",
      "lg-ue-load"
    ],
    "purpose": "Keep a useful description of the sound and load without repeating a severe vibration or mechanical-noise condition.",
    "steps": [
      {
        "taskId": "lg-rattling-noise",
        "reason": "Record rattling or clanking and check only accessible objects in a stopped, safely opened drum.",
        "proceedWhen": "Begin when that sound was observed and the drum can be checked with the task preparation met. Skip this step for a UE-only symptom with no rattling.",
        "stopWhen": "Stop for inaccessible or sharp objects, visible damage, persistent mechanical noise or unsafe unlocking."
      },
      {
        "taskId": "lg-ue-load",
        "reason": "Address an observed UE or visibly unbalanced load after accessible-object concerns are resolved.",
        "proceedWhen": "Continue only for UE, tangling or an unbalanced load. Skip if the load is balanced and no UE appears.",
        "stopWhen": "Stop if the door cannot safely unlock, severe vibration continues or another mechanical-noise concern remains."
      }
    ],
    "output": "A sound-and-load comparison with the original noise, accessible objects, UE status, load adjustment and whether a later safe normal use was observed."
  },
  "tasks": [
    {
      "id": "lg-rattling-noise",
      "version": "2.0.0",
      "title": "Check rattling and clanking from laundry",
      "deviceFamily": "washer",
      "modelApplicability": {
        "modelIds": [
          "lg-wm4000hwa"
        ],
        "region": "US",
        "panel": "Rinse+Spin button with Control Lock marking; Tub Clean cycle. Compare your supplied manual with MFL71728908 Rev.02_051022.",
        "manualVersion": "MFL71728908 Rev.02_051022"
      },
      "exclusions": [
        "WM3400CW",
        "WM4000HBA",
        "WM4080HWA",
        "WM4000HWA with a different control panel or manual instructions"
      ],
      "intent": "troubleshooting",
      "summary": "Look for loose objects in the stopped drum and refer persistent mechanical noise.",
      "prerequisites": [
        {
          "text": "Pause; wait for the door to unlock and the drum to stop.",
          "sourceId": "lg-manual",
          "locator": "pp. 4, 40, 45"
        },
        {
          "text": "Switch off and unplug before checking inside. Watch for sharp objects.",
          "sourceId": "lg-manual",
          "locator": "pp. 4, 40, 45"
        }
      ],
      "tools": [
        "Protective gloves if needed"
      ],
      "materials": [
        "No materials needed"
      ],
      "steps": [
        {
          "id": "step-1",
          "text": "Check the stopped, safely opened drum for loose keys, coins or other objects. Remove only plainly accessible objects.",
          "sourceId": "lg-manual",
          "locator": "pp. 4, 40, 45"
        },
        {
          "id": "step-2",
          "text": "Inspect pockets before the next load so the objects cannot recur. Do not reach into openings or dismantle the drum.",
          "sourceId": "lg-manual",
          "locator": "pp. 4, 40, 45"
        },
        {
          "id": "step-3",
          "text": "If the drain filter may contain an object, follow the separate filter task with residual water containment.",
          "sourceId": "lg-manual",
          "locator": "pp. 4, 40, 45"
        },
        {
          "id": "step-4",
          "text": "Only after reassembly and a dry safe area, restart a normal load. Stop and call for service if clanking persists or a damaged component is visible.",
          "sourceId": "lg-manual",
          "locator": "pp. 4, 40, 45"
        }
      ],
      "checks": [
        {
          "id": "sound-type",
          "goal": "Does the noise sound like loose objects rattling or clanking?",
          "question": "Does the noise sound like loose objects rattling or clanking?",
          "instruction": "Note when it occurs. Ordinary lock clicks, water spraying and drain humming are described separately in the manual.",
          "stepIds": [],
          "choices": [
            {
              "label": "Only ordinary lock or water sounds were heard",
              "next": "identified",
              "observation": "normal"
            },
            {
              "label": "Loose-object rattling or clanking was heard",
              "next": "noise-stop",
              "observation": "abnormal"
            },
            {
              "label": "I cannot describe the sound yet",
              "next": "ready",
              "observation": "unobserved"
            }
          ],
          "sourceId": "lg-manual",
          "locator": "p. 45"
        },
        {
          "id": "noise-stop",
          "goal": "Is the drum stopped, unlocked and power unplugged?",
          "question": "Is the drum stopped, unlocked and power unplugged?",
          "instruction": "Pause and wait for safe unlocking before switching off and unplugging. Watch for sharp objects.",
          "stepIds": [],
          "choices": [
            {
              "label": "Drum is safely accessible and unplugged",
              "next": "loose-objects",
              "observation": "normal"
            },
            {
              "label": "The drum is damaged or cannot be accessed safely",
              "next": "service",
              "observation": "abnormal"
            },
            {
              "label": "I have not finished stopping and isolating power",
              "next": "ready",
              "observation": "unobserved"
            }
          ],
          "sourceId": "lg-manual",
          "locator": "pp. 4–5, 45"
        },
        {
          "id": "loose-objects",
          "goal": "Are there plainly accessible loose objects in the drum?",
          "question": "Are there plainly accessible loose objects in the drum?",
          "instruction": "Remove only accessible items; check pockets. Keep hands out of openings and never dismantle the drum.",
          "stepIds": [
            "step-1",
            "step-2"
          ],
          "choices": [
            {
              "label": "Accessible objects were removed and pockets checked",
              "next": "noise-retry",
              "observation": "normal"
            },
            {
              "label": "No object is visible but the sound suggests one",
              "next": "noise-filter",
              "observation": "abnormal"
            },
            {
              "label": "An object is trapped, sharp or inaccessible",
              "next": "service",
              "observation": "abnormal"
            },
            {
              "label": "I have not checked this yet",
              "next": "ready",
              "observation": "unobserved"
            }
          ],
          "sourceId": "lg-manual",
          "locator": "pp. 19, 45"
        },
        {
          "id": "noise-filter",
          "goal": "Has the separate filter check been completed if needed?",
          "question": "Has the separate filter check been completed if needed?",
          "instruction": "Use the drain-filter task with power isolation and residual-water containment. Do not open the filter directly from this check.",
          "stepIds": [
            "step-3"
          ],
          "choices": [
            {
              "label": "The complete filter procedure was followed and parts refitted",
              "next": "noise-retry",
              "observation": "normal"
            },
            {
              "label": "The filter cannot be checked safely",
              "next": "service",
              "observation": "abnormal"
            },
            {
              "label": "The filter check has not been performed",
              "next": "ready",
              "observation": "unobserved"
            }
          ],
          "sourceId": "lg-manual",
          "locator": "pp. 40, 45"
        },
        {
          "id": "noise-retry",
          "goal": "Did clanking return on the next normal load?",
          "question": "Did clanking return on the next normal load?",
          "instruction": "Restart only after complete reassembly and a dry safe area. Stop for continuing mechanical noise.",
          "stepIds": [
            "step-4"
          ],
          "choices": [
            {
              "label": "The loose-object noise did not recur",
              "next": "done",
              "observation": "normal"
            },
            {
              "label": "Clanking persists or damage is visible",
              "next": "service",
              "observation": "abnormal"
            },
            {
              "label": "I have not listened during another normal load",
              "next": "ready",
              "observation": "unobserved"
            }
          ],
          "sourceId": "lg-manual",
          "locator": "p. 45"
        }
      ],
      "branches": {
        "entry": "sound-type",
        "outcomes": {
          "done": {
            "title": "Result recorded",
            "text": "You recorded the task result from your own observation. Keep the before and after notes and recheck during normal use. This record does not certify the appliance condition.",
            "type": "issue-located"
          },
          "identified": {
            "title": "Next action recorded",
            "text": "The observed condition does not call for further action in this task, or a different task is more appropriate. Keep the observation in your record; do not infer a failed component.",
            "type": "issue-located"
          },
          "service": {
            "type": "service-needed",
            "title": "Pause and arrange qualified help",
            "text": "Keep the appliance out of use if a safety concern remains. Give the technician the exact model, the visible symptom and any displayed code. Do not open the cabinet or make electrical measurements."
          },
          "ready": {
            "title": "Observation still needed",
            "text": "Your notes are saved. The missing observation is not evidence of a fault or a completed action. Complete only the steps you can perform safely, or ask for help.",
            "type": "prepared"
          }
        }
      },
      "outcomeChecks": [
        {
          "text": "Loose objects were identified and the rattling does not recur",
          "sourceId": "lg-manual",
          "locator": "pp. 4, 40, 45"
        }
      ],
      "stopConditions": [
        "Smoke, a burning smell, damaged wiring, standing water near power, or an active leak: stop using the appliance. Disconnect power only from a safe, dry location and arrange qualified service.",
        "Stop if a part is damaged, jammed, sharp, inaccessible, or does not match your manual. Do not force parts or remove a cabinet panel."
      ],
      "sources": [
        {
          "id": "lg-manual",
          "title": "LG WM4000H*A / WM4080H*A Owner’s Manual",
          "url": "https://media.us.lg.com/m/12df7154cf356724/original/WM4080_2023_Owners-Manual_Washer_Eng.pdf",
          "version": "MFL71728908 Rev.02_051022",
          "checkedAt": "2026-10-13",
          "purpose": "User maintenance, control operations, observable troubleshooting and safety",
          "reuse": "Copyright LG. Linked reference; original summaries only. No manual illustrations reproduced.",
          "locator": "pp. 4, 40, 45",
          "topicPage": 45,
          "pdfPage": 45,
          "pageNumbering": "PDF page number equals printed English page number in these editions."
        },
        {
          "id": "lg-support",
          "title": "LG WM4000HWA product support",
          "url": "https://www.lg.com/us/support/product/lg-WM4000HWA.ABWEUUS",
          "version": "Live US model support page",
          "checkedAt": "2026-10-13",
          "purpose": "US model identity; newer revisions require comparison to supplied manual",
          "reuse": "Link only",
          "locator": "US WM4000HWA identity. Current support listings may contain a newer manual; these steps require MFL71728908 Rev.02_051022."
        }
      ],
      "assets": [
        {
          "id": "lg-load-balance",
          "url": "/diagrams/lg-load-balance.svg",
          "kind": "original schematic",
          "alt": "Loose laundry and accessible pocket objects shown separately from a balanced load",
          "license": "Original Homekeep artwork. Conceptual component relationships, not a scale drawing or an installation template.",
          "sourceId": "lg-manual",
          "locator": "pp. 4, 40, 45"
        }
      ],
      "relatedIds": [
        "lg-drain-filter",
        "lg-ue-load",
        "lg-load-preparation"
      ],
      "family": "wash-dry",
      "diagramId": "lg-load-balance",
      "recordFields": [
        {
          "key": "before-observation",
          "label": "Noise character and cycle stage",
          "phase": "before",
          "type": "text",
          "placeholder": "Rattle, clank, lock click; when it happens"
        },
        {
          "key": "after-observation",
          "label": "Objects removed and next-load noise",
          "phase": "after",
          "type": "text",
          "placeholder": "Objects found or none; sound returned or absent"
        }
      ],
      "maintenance": {
        "intervalDays": null,
        "basis": "user-selected",
        "label": "Check for loose objects when a new noise appears; empty pockets before washing.",
        "sourceId": "lg-manual",
        "locator": "pp. 19, 45"
      }
    },
    {
      "id": "lg-ue-load",
      "version": "2.0.0",
      "title": "Rebalance a load showing UE",
      "deviceFamily": "washer",
      "modelApplicability": {
        "modelIds": [
          "lg-wm4000hwa"
        ],
        "region": "US",
        "panel": "Rinse+Spin button with Control Lock marking; Tub Clean cycle. Compare your supplied manual with MFL71728908 Rev.02_051022.",
        "manualVersion": "MFL71728908 Rev.02_051022"
      },
      "exclusions": [
        "WM3400CW",
        "WM4000HBA",
        "WM4080HWA",
        "WM4000HWA with a different control panel or manual instructions"
      ],
      "intent": "troubleshooting",
      "summary": "Redistribute tangled laundry and separate very different item weights.",
      "prerequisites": [
        {
          "text": "Pause and wait for the door to unlock and drum to stop fully.",
          "sourceId": "lg-manual",
          "locator": "pp. 4, 44–45"
        },
        {
          "text": "Do not force a locked door or reach into a rotating drum.",
          "sourceId": "lg-manual",
          "locator": "pp. 4, 44–45"
        }
      ],
      "tools": [
        "No tools needed"
      ],
      "materials": [
        "Similar laundry items if a load is too small"
      ],
      "steps": [
        {
          "id": "step-1",
          "text": "Pause the cycle. Open the door only after the lock releases and drum movement stops.",
          "sourceId": "lg-manual",
          "locator": "pp. 4, 44–45"
        },
        {
          "id": "step-2",
          "text": "Untangle and redistribute the laundry. Separate heavy items from lighter items when the load is mixed.",
          "sourceId": "lg-manual",
          "locator": "pp. 4, 44–45"
        },
        {
          "id": "step-3",
          "text": "For a very small load, add suitable similar items so the machine can distribute the weight. Respect garment care labels and do not overload.",
          "sourceId": "lg-manual",
          "locator": "pp. 4, 44–45"
        },
        {
          "id": "step-4",
          "text": "Close the door and resume with Start/Pause. If severe vibration or UE continues, stop and request installation/service assessment.",
          "sourceId": "lg-manual",
          "locator": "pp. 4, 44–45"
        }
      ],
      "checks": [
        {
          "id": "ue-condition",
          "goal": "Is UE shown or is the load visibly tangled?",
          "question": "Is UE shown or is the load visibly tangled?",
          "instruction": "Severe vibration calls for stopping the cycle. Do not hold the machine in place or force the door.",
          "stepIds": [],
          "choices": [
            {
              "label": "No UE or balance symptom",
              "next": "identified",
              "observation": "normal"
            },
            {
              "label": "UE or a tangled load was observed",
              "next": "ue-unlock",
              "observation": "abnormal"
            },
            {
              "label": "I have not checked this yet",
              "next": "ready",
              "observation": "unobserved"
            }
          ],
          "sourceId": "lg-manual",
          "locator": "pp. 44–45"
        },
        {
          "id": "ue-unlock",
          "goal": "Has the paused drum stopped and the door unlocked?",
          "question": "Has the paused drum stopped and the door unlocked?",
          "instruction": "Press Start/Pause and wait for safe unlocking. Keep hands out until all motion stops.",
          "stepIds": [
            "step-1"
          ],
          "choices": [
            {
              "label": "Door unlocked and drum stopped",
              "next": "ue-distribution",
              "observation": "normal"
            },
            {
              "label": "Door stays locked or cannot be opened normally",
              "next": "service",
              "observation": "abnormal"
            },
            {
              "label": "I am still waiting or have not paused",
              "next": "ready",
              "observation": "unobserved"
            }
          ],
          "sourceId": "lg-manual",
          "locator": "pp. 4, 30, 44"
        },
        {
          "id": "ue-distribution",
          "goal": "What is the load pattern?",
          "question": "What is the load pattern?",
          "instruction": "Untangle and spread ordinary laundry. Separate very different fabric weights; special items need their own care instructions.",
          "stepIds": [
            "step-2"
          ],
          "choices": [
            {
              "label": "An ordinary tangled load is now evenly distributed",
              "next": "ue-resume",
              "observation": "normal"
            },
            {
              "label": "The load is very small",
              "next": "ue-small-load",
              "observation": "abnormal"
            },
            {
              "label": "Heavy and light items are mixed",
              "next": "ue-small-load",
              "observation": "abnormal"
            },
            {
              "label": "I have not checked this yet",
              "next": "ready",
              "observation": "unobserved"
            }
          ],
          "sourceId": "lg-manual",
          "locator": "p. 44"
        },
        {
          "id": "ue-small-load",
          "goal": "Is the adjusted load suitable for a balanced spin?",
          "question": "Is the adjusted load suitable for a balanced spin?",
          "instruction": "Add suitable similar items to a very small load, or separate heavy items from lighter fabrics. Keep the drum loose and respect care labels.",
          "stepIds": [
            "step-3"
          ],
          "choices": [
            {
              "label": "The adjusted load has compatible items and room to move",
              "next": "ue-resume",
              "observation": "normal"
            },
            {
              "label": "A safe balanced load cannot be made",
              "next": "identified",
              "observation": "abnormal"
            },
            {
              "label": "Load adjustment is still pending",
              "next": "ready",
              "observation": "unobserved"
            }
          ],
          "sourceId": "lg-manual",
          "locator": "pp. 19–20, 44"
        },
        {
          "id": "ue-resume",
          "goal": "Did the resumed load spin without renewed UE?",
          "question": "Did the resumed load spin without renewed UE?",
          "instruction": "Close the door and press Start/Pause. Stop if severe vibration or UE continues; seek installation or service assessment.",
          "stepIds": [
            "step-4"
          ],
          "choices": [
            {
              "label": "Spin finished without UE or severe vibration",
              "next": "done",
              "observation": "normal"
            },
            {
              "label": "UE or severe vibration returned",
              "next": "service",
              "observation": "abnormal"
            },
            {
              "label": "I have not observed the resumed spin",
              "next": "ready",
              "observation": "unobserved"
            }
          ],
          "sourceId": "lg-manual",
          "locator": "pp. 44–45"
        }
      ],
      "branches": {
        "entry": "ue-condition",
        "outcomes": {
          "done": {
            "title": "Result recorded",
            "text": "You recorded the task result from your own observation. Keep the before and after notes and recheck during normal use. This record does not certify the appliance condition.",
            "type": "issue-located"
          },
          "identified": {
            "title": "Next action recorded",
            "text": "The observed condition does not call for further action in this task, or a different task is more appropriate. Keep the observation in your record; do not infer a failed component.",
            "type": "issue-located"
          },
          "service": {
            "type": "service-needed",
            "title": "Pause and arrange qualified help",
            "text": "Keep the appliance out of use if a safety concern remains. Give the technician the exact model, the visible symptom and any displayed code. Do not open the cabinet or make electrical measurements."
          },
          "ready": {
            "title": "Observation still needed",
            "text": "Your notes are saved. The missing observation is not evidence of a fault or a completed action. Complete only the steps you can perform safely, or ask for help.",
            "type": "prepared"
          }
        }
      },
      "outcomeChecks": [
        {
          "text": "The load spins without renewed UE or severe vibration",
          "sourceId": "lg-manual",
          "locator": "pp. 4, 44–45"
        }
      ],
      "stopConditions": [
        "Smoke, a burning smell, damaged wiring, standing water near power, or an active leak: stop using the appliance. Disconnect power only from a safe, dry location and arrange qualified service.",
        "Stop if a part is damaged, jammed, sharp, inaccessible, or does not match your manual. Do not force parts or remove a cabinet panel."
      ],
      "sources": [
        {
          "id": "lg-manual",
          "title": "LG WM4000H*A / WM4080H*A Owner’s Manual",
          "url": "https://media.us.lg.com/m/12df7154cf356724/original/WM4080_2023_Owners-Manual_Washer_Eng.pdf",
          "version": "MFL71728908 Rev.02_051022",
          "checkedAt": "2026-10-13",
          "purpose": "User maintenance, control operations, observable troubleshooting and safety",
          "reuse": "Copyright LG. Linked reference; original summaries only. No manual illustrations reproduced.",
          "locator": "pp. 4, 44–45",
          "topicPage": 44,
          "pdfPage": 44,
          "pageNumbering": "PDF page number equals printed English page number in these editions."
        },
        {
          "id": "lg-support",
          "title": "LG WM4000HWA product support",
          "url": "https://www.lg.com/us/support/product/lg-WM4000HWA.ABWEUUS",
          "version": "Live US model support page",
          "checkedAt": "2026-10-13",
          "purpose": "US model identity; newer revisions require comparison to supplied manual",
          "reuse": "Link only",
          "locator": "US WM4000HWA identity. Current support listings may contain a newer manual; these steps require MFL71728908 Rev.02_051022."
        }
      ],
      "assets": [
        {
          "id": "lg-load-balance",
          "url": "/diagrams/lg-load-balance.svg",
          "kind": "original schematic",
          "alt": "A tangled ordinary load compared with a loose distribution of compatible laundry items",
          "license": "Original Homekeep artwork. Conceptual component relationships, not a scale drawing or an installation template.",
          "sourceId": "lg-manual",
          "locator": "pp. 4, 44–45"
        }
      ],
      "relatedIds": [
        "lg-load-preparation",
        "lg-rattling-noise",
        "lg-spin-only"
      ],
      "family": "wash-dry",
      "diagramId": "lg-load-balance",
      "recordFields": [
        {
          "key": "before-observation",
          "label": "Load and UE observation",
          "phase": "before",
          "type": "text",
          "placeholder": "Very small, tangled, or mixed weights"
        },
        {
          "key": "after-observation",
          "label": "Redistribution and resumed-spin result",
          "phase": "after",
          "type": "text",
          "placeholder": "Items changed; UE returned or cleared"
        }
      ],
      "maintenance": {
        "intervalDays": null,
        "basis": "user-selected",
        "label": "Use for a balance symptom; check normal loading before each wash.",
        "sourceId": "lg-manual",
        "locator": "pp. 19–20, 44"
      }
    }
  ],
  "model": {
    "id": "lg-wm4000hwa",
    "brand": "LG",
    "model": "WM4000HWA",
    "family": "washer",
    "region": "US",
    "manual": "lg-manual",
    "panel": "Rinse+Spin button with Control Lock marking; Tub Clean cycle. Compare your supplied manual with MFL71728908 Rev.02_051022.",
    "exclusions": [
      "WM3400CW",
      "WM4000HBA",
      "WM4080HWA",
      "WM4000HWA with a different control panel or manual instructions"
    ]
  }
}