{
  "pack": {
    "id": "lg-suds-plan",
    "title": "Detergent residue and excess suds",
    "summary": "Record the detergent condition, clear a safe suds issue and clean the drawer only if needed.",
    "modelId": "lg-wm4000hwa",
    "taskIds": [
      "lg-excess-suds",
      "lg-drawer-clean"
    ],
    "purpose": "Create a detergent-use record and distinguish a safely completed rinse from a dispenser-cleaning need. A leak ends the rinse plan.",
    "steps": [
      {
        "taskId": "lg-excess-suds",
        "reason": "Check HE detergent use and the observed suds condition before considering any further product.",
        "proceedWhen": "Begin for visible excess suds or svd only when there is no escaping water and normal controls are safe to use. Skip when neither condition is present.",
        "stopWhen": "Stop immediately if suds or water escape, electrical areas are wet or the condition persists after the stated rinse procedure."
      },
      {
        "taskId": "lg-drawer-clean",
        "reason": "Remove visible dispenser buildup as a separate hands-on task after the rinse has ended.",
        "proceedWhen": "Continue only when drawer residue is visible and the washer is stopped, off and unplugged as the task requires. Skip if the drawer is clean.",
        "stopWhen": "Stop if the drawer release differs, a part is damaged or a safe dry cleaning area is unavailable."
      }
    ],
    "output": "A detergent and rinse record: HE marking, original suds observation, rinse outcome, drawer-cleaning need and the dosing-label check for the next suitable load."
  },
  "tasks": [
    {
      "id": "lg-excess-suds",
      "version": "2.0.0",
      "title": "Check excessive suds or svd",
      "deviceFamily": "washer",
      "modelApplicability": {
        "modelIds": [
          "lg-wm4000hwa"
        ],
        "region": "US",
        "panel": "Rinse+Spin button with Control Lock marking; Tub Clean cycle. Compare your supplied manual with MFL71728908 Rev.02_051022.",
        "manualVersion": "MFL71728908 Rev.02_051022"
      },
      "exclusions": [
        "WM3400CW",
        "WM4000HBA",
        "WM4080HWA",
        "WM4000HWA with a different control panel or manual instructions"
      ],
      "intent": "troubleshooting",
      "summary": "Check HE detergent use and rinse without adding more product.",
      "prerequisites": [
        {
          "text": "Keep hands dry and stop if suds are escaping or the floor is wet.",
          "sourceId": "lg-manual",
          "locator": "pp. 20, 31, 44, 46"
        },
        {
          "text": "Use only HE detergent; do not add more detergent during this check.",
          "sourceId": "lg-manual",
          "locator": "pp. 20, 31, 44, 46"
        }
      ],
      "tools": [
        "No tools needed"
      ],
      "materials": [
        "No added detergent"
      ],
      "steps": [
        {
          "id": "step-1",
          "text": "Check the detergent container for the HE marking and review how much was used. Follow its label and reduce future dosing for smaller loads or soft water.",
          "sourceId": "lg-manual",
          "locator": "pp. 20, 31, 44, 46"
        },
        {
          "id": "step-2",
          "text": "If the washer is intact and there is no active leak, turn it off and on and use Rinse+Spin to remove suds.",
          "sourceId": "lg-manual",
          "locator": "pp. 20, 31, 44, 46"
        },
        {
          "id": "step-3",
          "text": "For the matching panel: Power on, choose no wash cycle, press Rinse+Spin and then Start/Pause.",
          "sourceId": "lg-manual",
          "locator": "pp. 20, 31, 44, 46"
        },
        {
          "id": "step-4",
          "text": "Wait for completion and inspect for excessive suds. Persistent sudsing or leakage needs support; do not add household defoamers.",
          "sourceId": "lg-manual",
          "locator": "pp. 20, 31, 44, 46"
        }
      ],
      "checks": [
        {
          "id": "suds-location",
          "goal": "Are suds contained inside the washer?",
          "question": "Are suds contained inside the washer?",
          "instruction": "If foam or water is escaping, stop use and isolate water and power only from a safe dry position.",
          "stepIds": [],
          "choices": [
            {
              "label": "No excess suds or svd is present",
              "next": "identified",
              "observation": "normal"
            },
            {
              "label": "Excess suds or svd is present but contained",
              "next": "suds-product",
              "observation": "abnormal"
            },
            {
              "label": "Suds or water are escaping",
              "next": "service",
              "observation": "abnormal"
            },
            {
              "label": "I have not checked this yet",
              "next": "ready",
              "observation": "unobserved"
            }
          ],
          "sourceId": "lg-manual",
          "locator": "pp. 44, 46"
        },
        {
          "id": "suds-product",
          "goal": "Have detergent type and amount been checked?",
          "question": "Have detergent type and amount been checked?",
          "instruction": "Record the HE marking and amount already added. Do not add detergent or a household defoamer.",
          "stepIds": [
            "step-1"
          ],
          "choices": [
            {
              "label": "HE product and amount are known",
              "next": "suds-rinse-select",
              "observation": "normal"
            },
            {
              "label": "Non-HE detergent or an excessive dose was used",
              "next": "suds-rinse-select",
              "observation": "abnormal"
            },
            {
              "label": "Product or amount is unknown",
              "next": "ready",
              "observation": "unobserved"
            }
          ],
          "sourceId": "lg-manual",
          "locator": "p. 20"
        },
        {
          "id": "suds-rinse-select",
          "goal": "Is Rinse+Spin selected on the matching panel?",
          "question": "Is Rinse+Spin selected on the matching panel?",
          "instruction": "With no active leak and all parts assembled, turn Power off and back on. Select no wash cycle; press Rinse+Spin, then Start/Pause.",
          "stepIds": [
            "step-2",
            "step-3"
          ],
          "choices": [
            {
              "label": "The rinse has been started",
              "next": "suds-rinse-result",
              "observation": "normal"
            },
            {
              "label": "Controls do not match or the cycle will not start",
              "next": "service",
              "observation": "abnormal"
            },
            {
              "label": "I have not selected and started the rinse",
              "next": "ready",
              "observation": "unobserved"
            }
          ],
          "sourceId": "lg-manual",
          "locator": "pp. 31, 44"
        },
        {
          "id": "suds-rinse-result",
          "goal": "Did the rinse finish with the excess suds reduced?",
          "question": "Did the rinse finish with the excess suds reduced?",
          "instruction": "Watch for leakage and record the result after the cycle finishes. A failed rinse or persistent excess suds needs support.",
          "stepIds": [
            "step-4"
          ],
          "choices": [
            {
              "label": "Rinse finished; excess suds reduced without leakage",
              "next": "done",
              "observation": "normal"
            },
            {
              "label": "Excess suds, an error or leakage persists",
              "next": "service",
              "observation": "abnormal"
            },
            {
              "label": "The rinse has not finished or was not observed",
              "next": "ready",
              "observation": "unobserved"
            }
          ],
          "sourceId": "lg-manual",
          "locator": "pp. 44, 46"
        }
      ],
      "branches": {
        "entry": "suds-location",
        "outcomes": {
          "done": {
            "title": "Result recorded",
            "text": "You recorded the task result from your own observation. Keep the before and after notes and recheck during normal use. This record does not certify the appliance condition.",
            "type": "issue-located"
          },
          "identified": {
            "title": "Next action recorded",
            "text": "The observed condition does not call for further action in this task, or a different task is more appropriate. Keep the observation in your record; do not infer a failed component.",
            "type": "issue-located"
          },
          "service": {
            "type": "service-needed",
            "title": "Pause and arrange qualified help",
            "text": "Keep the appliance out of use if a safety concern remains. Give the technician the exact model, the visible symptom and any displayed code. Do not open the cabinet or make electrical measurements."
          },
          "ready": {
            "title": "Observation still needed",
            "text": "Your notes are saved. The missing observation is not evidence of a fault or a completed action. Complete only the steps you can perform safely, or ask for help.",
            "type": "prepared"
          }
        }
      },
      "outcomeChecks": [
        {
          "text": "Excessive suds reduce and the rinse completes without leakage",
          "sourceId": "lg-manual",
          "locator": "pp. 20, 31, 44, 46"
        }
      ],
      "stopConditions": [
        "Smoke, a burning smell, damaged wiring, standing water near power, or an active leak: stop using the appliance. Disconnect power only from a safe, dry location and arrange qualified service.",
        "Stop if a part is damaged, jammed, sharp, inaccessible, or does not match your manual. Do not force parts or remove a cabinet panel."
      ],
      "sources": [
        {
          "id": "lg-manual",
          "title": "LG WM4000H*A / WM4080H*A Owner’s Manual",
          "url": "https://media.us.lg.com/m/12df7154cf356724/original/WM4080_2023_Owners-Manual_Washer_Eng.pdf",
          "version": "MFL71728908 Rev.02_051022",
          "checkedAt": "2026-10-13",
          "purpose": "User maintenance, control operations, observable troubleshooting and safety",
          "reuse": "Copyright LG. Linked reference; original summaries only. No manual illustrations reproduced.",
          "locator": "pp. 20, 31, 44, 46",
          "topicPage": 44,
          "pdfPage": 44,
          "pageNumbering": "PDF page number equals printed English page number in these editions."
        },
        {
          "id": "lg-support",
          "title": "LG WM4000HWA product support",
          "url": "https://www.lg.com/us/support/product/lg-WM4000HWA.ABWEUUS",
          "version": "Live US model support page",
          "checkedAt": "2026-10-13",
          "purpose": "US model identity; newer revisions require comparison to supplied manual",
          "reuse": "Link only",
          "locator": "US WM4000HWA identity. Current support listings may contain a newer manual; these steps require MFL71728908 Rev.02_051022."
        }
      ],
      "assets": [
        {
          "id": "lg-drawer-products",
          "url": "/diagrams/lg-drawer-products.svg",
          "kind": "original schematic",
          "alt": "Main detergent compartment and drum product locations; keep each product below its permitted dose",
          "license": "Original Homekeep artwork. Conceptual component relationships, not a scale drawing or an installation template.",
          "sourceId": "lg-manual",
          "locator": "pp. 20, 31, 44, 46"
        }
      ],
      "relatedIds": [
        "lg-detergent-dose",
        "lg-leak-check",
        "lg-drawer-clean"
      ],
      "family": "wash-dry",
      "diagramId": "lg-drawer-products",
      "recordFields": [
        {
          "key": "before-observation",
          "label": "Product and amount used before sudsing",
          "phase": "before",
          "type": "text",
          "placeholder": "HE marking; measured dose; svd or visible foam"
        },
        {
          "key": "after-observation",
          "label": "Suds and leakage after Rinse+Spin",
          "phase": "after",
          "type": "text",
          "placeholder": "Rinse complete; foam reduced; any leakage"
        }
      ],
      "maintenance": {
        "intervalDays": null,
        "basis": "user-selected",
        "label": "Use for excess suds; measure detergent for each load.",
        "sourceId": "lg-manual",
        "locator": "pp. 20, 44"
      }
    },
    {
      "id": "lg-drawer-clean",
      "version": "2.0.0",
      "title": "Wash residue from the dispenser drawer",
      "deviceFamily": "washer",
      "modelApplicability": {
        "modelIds": [
          "lg-wm4000hwa"
        ],
        "region": "US",
        "panel": "Rinse+Spin button with Control Lock marking; Tub Clean cycle. Compare your supplied manual with MFL71728908 Rev.02_051022.",
        "manualVersion": "MFL71728908 Rev.02_051022"
      },
      "exclusions": [
        "WM3400CW",
        "WM4000HBA",
        "WM4080HWA",
        "WM4000HWA with a different control panel or manual instructions"
      ],
      "intent": "maintenance",
      "summary": "Remove the drawer and inserts for a warm-water clean without soap.",
      "prerequisites": [
        {
          "text": "Turn off and unplug the washer before cleaning.",
          "sourceId": "lg-manual",
          "locator": "pp. 5, 38–39"
        },
        {
          "text": "Empty the detergent drawer and keep the recess dry; do not spray water into the washer.",
          "sourceId": "lg-manual",
          "locator": "pp. 5, 38–39"
        }
      ],
      "tools": [
        "Soft cloth",
        "Small non-metal brush"
      ],
      "materials": [
        "Warm water"
      ],
      "steps": [
        {
          "id": "step-1",
          "text": "Pull the drawer to its stop. Press its release button and draw it fully out. Stop if the release does not match your manual.",
          "sourceId": "lg-manual",
          "locator": "pp. 5, 38–39"
        },
        {
          "id": "step-2",
          "text": "Lift out the removable inserts. Clean the inserts and drawer with warm water and a soft cloth or brush. Use no soap.",
          "sourceId": "lg-manual",
          "locator": "pp. 5, 38–39"
        },
        {
          "id": "step-3",
          "text": "Use the small non-metal brush to remove residue from the upper and lower recess without spraying water inside.",
          "sourceId": "lg-manual",
          "locator": "pp. 5, 38–39"
        },
        {
          "id": "step-4",
          "text": "Dry the cleaned parts with a towel. Refit the inserts in their original positions and slide the drawer back fully.",
          "sourceId": "lg-manual",
          "locator": "pp. 5, 38–39"
        },
        {
          "id": "step-5",
          "text": "At the next normal wash, check that products dispense and the drawer stays closed.",
          "sourceId": "lg-manual",
          "locator": "pp. 5, 38–39"
        }
      ],
      "checks": [
        {
          "id": "drawer-residue",
          "goal": "Is there buildup or is drawer cleaning due?",
          "question": "Is there buildup or is drawer cleaning due?",
          "instruction": "The manual calls for cleaning once or twice a month. A small amount of clean water left in a compartment can be normal.",
          "stepIds": [],
          "choices": [
            {
              "label": "No buildup and cleaning is not due",
              "next": "identified",
              "observation": "normal"
            },
            {
              "label": "Residue is present or scheduled cleaning is due",
              "next": "drawer-release",
              "observation": "abnormal"
            },
            {
              "label": "I have not checked this yet",
              "next": "ready",
              "observation": "unobserved"
            }
          ],
          "sourceId": "lg-manual",
          "locator": "pp. 21, 38–39"
        },
        {
          "id": "drawer-release",
          "goal": "Did the unplugged washer drawer release normally?",
          "question": "Did the unplugged washer drawer release normally?",
          "instruction": "Turn off and unplug. Pull to the stop, press the release and remove the drawer. Do not force an unfamiliar or jammed release.",
          "stepIds": [
            "step-1"
          ],
          "choices": [
            {
              "label": "Drawer released and inserts can be removed",
              "next": "drawer-wash",
              "observation": "normal"
            },
            {
              "label": "Release is jammed, damaged or does not match",
              "next": "service",
              "observation": "abnormal"
            },
            {
              "label": "Power isolation or removal is pending",
              "next": "ready",
              "observation": "unobserved"
            }
          ],
          "sourceId": "lg-manual",
          "locator": "pp. 5, 38"
        },
        {
          "id": "drawer-wash",
          "goal": "Are the inserts, drawer and recess free of accessible residue?",
          "question": "Are the inserts, drawer and recess free of accessible residue?",
          "instruction": "Wash removable parts in warm water without soap. Use a small non-metal brush in the recess and never spray inside the washer.",
          "stepIds": [
            "step-2",
            "step-3"
          ],
          "choices": [
            {
              "label": "Accessible residue is removed and parts are intact",
              "next": "drawer-seat",
              "observation": "normal"
            },
            {
              "label": "Parts are damaged or residue is inaccessible",
              "next": "service",
              "observation": "abnormal"
            },
            {
              "label": "Cleaning is incomplete",
              "next": "ready",
              "observation": "unobserved"
            }
          ],
          "sourceId": "lg-manual",
          "locator": "pp. 38–39"
        },
        {
          "id": "drawer-seat",
          "goal": "Do the dry inserts and drawer sit in their original positions?",
          "question": "Do the dry inserts and drawer sit in their original positions?",
          "instruction": "Dry each part and refit it before restoring power. The drawer should slide fully closed.",
          "stepIds": [
            "step-4"
          ],
          "choices": [
            {
              "label": "Inserts seated and drawer closes",
              "next": "drawer-next-wash",
              "observation": "normal"
            },
            {
              "label": "An insert or drawer will not seat",
              "next": "service",
              "observation": "abnormal"
            },
            {
              "label": "I have not refitted the parts",
              "next": "ready",
              "observation": "unobserved"
            }
          ],
          "sourceId": "lg-manual",
          "locator": "p. 39"
        },
        {
          "id": "drawer-next-wash",
          "goal": "How did the drawer dispense on the next normal wash?",
          "question": "How did the drawer dispense on the next normal wash?",
          "instruction": "Distinguish a little clean water from product residue or overflow. Stop use for leakage.",
          "stepIds": [
            "step-5"
          ],
          "choices": [
            {
              "label": "Products dispensed without overflow",
              "next": "done",
              "observation": "normal"
            },
            {
              "label": "Product stays behind or water escapes",
              "next": "service",
              "observation": "abnormal"
            },
            {
              "label": "The next wash is not yet observed",
              "next": "ready",
              "observation": "unobserved"
            }
          ],
          "sourceId": "lg-manual",
          "locator": "pp. 21, 38–39"
        }
      ],
      "branches": {
        "entry": "drawer-residue",
        "outcomes": {
          "done": {
            "title": "Result recorded",
            "text": "You recorded the task result from your own observation. Keep the before and after notes and recheck during normal use. This record does not certify the appliance condition.",
            "type": "user-maintenance"
          },
          "identified": {
            "title": "Next action recorded",
            "text": "The observed condition does not call for further action in this task, or a different task is more appropriate. Keep the observation in your record; do not infer a failed component.",
            "type": "issue-located"
          },
          "service": {
            "type": "service-needed",
            "title": "Pause and arrange qualified help",
            "text": "Keep the appliance out of use if a safety concern remains. Give the technician the exact model, the visible symptom and any displayed code. Do not open the cabinet or make electrical measurements."
          },
          "ready": {
            "title": "Observation still needed",
            "text": "Your notes are saved. The missing observation is not evidence of a fault or a completed action. Complete only the steps you can perform safely, or ask for help.",
            "type": "prepared"
          }
        }
      },
      "outcomeChecks": [
        {
          "text": "The drawer slides fully closed and the next wash dispenses normally",
          "sourceId": "lg-manual",
          "locator": "pp. 5, 38–39"
        }
      ],
      "stopConditions": [
        "Smoke, a burning smell, damaged wiring, standing water near power, or an active leak: stop using the appliance. Disconnect power only from a safe, dry location and arrange qualified service.",
        "Stop if a part is damaged, jammed, sharp, inaccessible, or does not match your manual. Do not force parts or remove a cabinet panel."
      ],
      "sources": [
        {
          "id": "lg-manual",
          "title": "LG WM4000H*A / WM4080H*A Owner’s Manual",
          "url": "https://media.us.lg.com/m/12df7154cf356724/original/WM4080_2023_Owners-Manual_Washer_Eng.pdf",
          "version": "MFL71728908 Rev.02_051022",
          "checkedAt": "2026-10-13",
          "purpose": "User maintenance, control operations, observable troubleshooting and safety",
          "reuse": "Copyright LG. Linked reference; original summaries only. No manual illustrations reproduced.",
          "locator": "pp. 5, 38–39",
          "topicPage": 38,
          "pdfPage": 38,
          "pageNumbering": "PDF page number equals printed English page number in these editions."
        },
        {
          "id": "lg-support",
          "title": "LG WM4000HWA product support",
          "url": "https://www.lg.com/us/support/product/lg-WM4000HWA.ABWEUUS",
          "version": "Live US model support page",
          "checkedAt": "2026-10-13",
          "purpose": "US model identity; newer revisions require comparison to supplied manual",
          "reuse": "Link only",
          "locator": "US WM4000HWA identity. Current support listings may contain a newer manual; these steps require MFL71728908 Rev.02_051022."
        }
      ],
      "assets": [
        {
          "id": "lg-drawer-products",
          "url": "/diagrams/lg-drawer-products.svg",
          "kind": "original schematic",
          "alt": "Conceptual removable dispenser inserts and separate main detergent, bleach and softener compartments",
          "license": "Original Homekeep artwork. Conceptual component relationships, not a scale drawing or an installation template.",
          "sourceId": "lg-manual",
          "locator": "pp. 5, 38–39"
        }
      ],
      "relatedIds": [
        "lg-tub-clean",
        "lg-odor"
      ],
      "family": "care",
      "diagramId": "lg-drawer-products",
      "recordFields": [
        {
          "key": "before-observation",
          "label": "Residue and last drawer-cleaning date",
          "phase": "before",
          "type": "text",
          "placeholder": "Which compartment; visible buildup"
        },
        {
          "key": "after-observation",
          "label": "Refitting and next-wash dispensing result",
          "phase": "after",
          "type": "text",
          "placeholder": "Inserts seated; residue, water or overflow after wash"
        }
      ],
      "maintenance": {
        "intervalDays": 30,
        "basis": "manufacturer",
        "label": "Clean once or twice a month. A 30-day reminder represents the monthly end of that range.",
        "sourceId": "lg-manual",
        "locator": "pp. 38–39"
      }
    }
  ],
  "model": {
    "id": "lg-wm4000hwa",
    "brand": "LG",
    "model": "WM4000HWA",
    "family": "washer",
    "region": "US",
    "manual": "lg-manual",
    "panel": "Rinse+Spin button with Control Lock marking; Tub Clean cycle. Compare your supplied manual with MFL71728908 Rev.02_051022.",
    "exclusions": [
      "WM3400CW",
      "WM4000HBA",
      "WM4080HWA",
      "WM4000HWA with a different control panel or manual instructions"
    ]
  }
}